Received my unit on time and in good shape. However that's where the good experiences ended. During assembly it became evident they provided an incorrect part. Not sure if it was the computer, the gray console piece the computer set in, or the stationary handlebars, but none of the holes lined up between the those three pieces and the machine itself. Wrote ProForm customer service an email with photos and received zero response. Attempted to call, stayed on hold for longer than I should have. Unfortunately at the time, Best Buy was sold out so I could not exchange. Had to go through the hassle of reboxing and scheduling the return. Best Buy was great in the whole process. Also, like many other of the reviews, I did not receive any documentation for the 1 year of ifit membership.

This model is advertised as a Smart HIIT Trainer! It is not, it is an old model with no touch screen or Smart functions at all. It is a definitely misleading advertising and I will be returning it since the newest model on Proform website is cheaper than this! Would never expected this from BestBuy :(

Machine is good. Don’t pay for assembly, they hurry and don’t care if bolts are tight or not. Assemble yourself and do it right. IFit customer service is the worst there is, though the technology and service is ok. Machine gives a good workout. If it starts to squeak tighten the big bolts at the bottom of the frame with a boxed end wrench or socket, not an adjustable wrench as mentioned in the last instructions.

No real problems with assembly, but the main section is heavy and moving it is a 2 person job. Have not read the reviews since I purchased it 2 months ago, but I am pretty sure people complained that it was loud - it's not. It's really whisper quiet. Maybe they had lose connections or had it on a hard surface...? That said it has developed a loud and consistent bang this past week that needs to be addressed, I thinks it's the flywheel. Like I said the workout is great. I'm still working my way through the different workout programs, and the manual is not much help at all. I also have not activated the one year coach service (I forget the name), tried to but the wait time was over an hour and never seems to work online.

Little bit of an issue setting it up. Be patient and you will get it set up. Squeaks a little, but it will challenge you. The ifit for a year was a scam. Got a free month and then they started to charge me.