Customer Ratings & Reviews

Seeing my mom’s reaction to the Saros 20 was worth every penny. She’s amazed by how well it works, and I’m just happy she can relax while it handles the chores. I’d highly recommend getting Totaltech or any type of protection as well to make sure she's covered long-term

Its awesome work very well and does a good job super happy

I've returned my Saros 20X before ever testing the mop. On the second whole-house vacuum, I knew it might be the "best" but wasn't worth keeping. It currently is stuck on the tile in front of my fireplace that has a threshold around it of slightly over 0.5" (Mohawk RevWood+ laminate reducer). It getting stuck is humorous because of the grand claims of its climbing ability. But I'm returning it because it gouged the threshold trying to escape, and that is unacceptable. Yes, I could mark it as a no-go area but I'd also have to do that for the other reducers into the kitchen and bathrooms. Its $1600 and not being able to clean the whole house (none of which is carpet) is ridiculous. I can't understand its method as it will work a room for a long time, leave, and come back later for more. It seems to waste time and battery instead of finishing a room once and for all. Also the original map wasn't bad but it added more area during its vacuuming, and now the map shows inaccessible space outside the front door. It shows shoes as an object in the way in the living room, when the shoes shown in the picture are actually in the bedroom. It also can't seem to detect the cat food bowls in the kitchen and pushes them around. Before I returned it, I manually docked it and forced a purge of the dust bin which was fairly full of cat hair and dust. It appeared to pull nothing out, so I had to empty the bin by hand.

Works great for a few weeks, then the app stops working all of a sudden.

Ended up buying 3 of these. One for each floor in my house and another for my parents. Cleans and maneuvers very well. Surprisingly smart. I was worried it wouldn't mop well, but every time I empty the dirty water bin the water looks gross, so it's apparently doing something right. I have maids and it honestly does just as good a job as them for the places it can reach. It is still fairly loud when it vacuums even on the quiet setting, but it's much less loud than a regular vacuum. It's gotten stuck twice in the month that I've had it, so it's not foolproof, but it does give you a notification when it does. The app is pretty good but does need some improvement. The only thing I don't like is that it doesn't handle multiple floors very well. It seemed to get confused when I tried to set it up and it was too much of a hassle, so I just ended up buying another.

Bought this specifically as it both mops and vacuums and it has performed exceptionally well so far. It takes several hours to do both but I have it run overnight so this is never a problem. Does a good job of avoiding random objects (I have two dogs that leave toys everywhere). I can recommend this one!

Its worth it. Price is lil high. But it cleans so good.

The setup is super easy. It's one time room or zone setup and now it just keep following the routine. It has bought ease of life for me. Best investment.