Customer Ratings & Reviews

Seeing my mom’s reaction to the Saros 20 was worth every penny. She’s amazed by how well it works, and I’m just happy she can relax while it handles the chores. I’d highly recommend getting Totaltech or any type of protection as well to make sure she's covered long-term

I've returned my Saros 20X before ever testing the mop. On the second whole-house vacuum, I knew it might be the "best" but wasn't worth keeping. It currently is stuck on the tile in front of my fireplace that has a threshold around it of slightly over 0.5" (Mohawk RevWood+ laminate reducer). It getting stuck is humorous because of the grand claims of its climbing ability. But I'm returning it because it gouged the threshold trying to escape, and that is unacceptable. Yes, I could mark it as a no-go area but I'd also have to do that for the other reducers into the kitchen and bathrooms. Its $1600 and not being able to clean the whole house (none of which is carpet) is ridiculous. I can't understand its method as it will work a room for a long time, leave, and come back later for more. It seems to waste time and battery instead of finishing a room once and for all. Also the original map wasn't bad but it added more area during its vacuuming, and now the map shows inaccessible space outside the front door. It shows shoes as an object in the way in the living room, when the shoes shown in the picture are actually in the bedroom. It also can't seem to detect the cat food bowls in the kitchen and pushes them around. Before I returned it, I manually docked it and forced a purge of the dust bin which was fairly full of cat hair and dust. It appeared to pull nothing out, so I had to empty the bin by hand.