Customer Ratings & Reviews

Easy to setup, sleek look. Added to our bedroom to watch tv and have a nice picture in our room as well.

The management at Best Buy in Aberdeen, NC gave me top notch customer service in solving a problem with my original purchase. My item was installed by a professional team.

Is it a TV or priceless art???? It’s both! It’s a must have in your home!

Really like the flush fit. Easy to install. Great picture and sound quality. User interface intuitive

Beautiful Tv that doubles as art work or display your own photos ! Smart Tv easy to use

I rarely leave reviews, but this experience has been beyond unacceptable. We purchased a Samsung Frame TV from Best Buy less than 8 months ago, and the TV is already completely dead. What makes this even more frustrating is that this TV has barely been used. This is in a second home that we’ve only lived in for maybe 3 of those 8 months, and the TV was rarely even turned on. This is essentially a brand new television that failed almost immediately. The real nightmare has been Samsung’s warranty process. We spent a long time troubleshooting on the phone with Samsung support with no resolution. Then we waited days for a technician to come out. The technician checked the TV and said another part needed to be ordered. We then waited another week for a second visit, only for the next technician to STILL not be able to fix the TV. Now Samsung wants to take the TV to a warehouse for more repairs. This is absolutely ridiculous for a premium television at this price point. At what point does Samsung acknowledge the TV is defective and simply replace it? Instead, customers are expected to sit through weeks of delays, multiple service appointments, and endless inconvenience over a TV that is practically brand new. The entire reason many people buy The Frame is because it’s marketed as a premium luxury product. Our experience has been the complete opposite. Premium price, terrible reliability, and even worse customer service. A TV under a year old with almost no usage should not completely fail like this, and customers should not have to jump through hoops for weeks just to maybe get it repaired. 1 star, and honestly that’s generous.

Vsry happy with this TV. The art mode looks great and guests were fooled at first. Blends well in a living room entertainment space. Suprisingly good picture and sound also for such an asthetic piece. Easy setup with directions.

So far so good! I live in a small 413 sq. ft. condo and needed something to replace my Samsung projector that died after just a year. Since I also wanted to add artwork to the space where the TV would go, this was the perfect solution. The TV sits pretty flush against the wall, with only a small clear cord coming out of the bottom (I plan to have it hidden in the wall soon). The box that powers the TV is a bit large, but worth it for the setup. The picture quality is solid—not the very best compared to other TVs at this price point—but it works perfectly for my needs. The art display is beautiful, and I subscribed so I can change the artwork every day. Overall, I definitely recommend this TV!

I bought this tv for my daughter as a move in present and she loves it! I had not heard of the Samsung frame line until she mentioned it. The interesting thing is what it can do when you’re NOT watching a tv show. It displays various paintings and becomes a piece of art that blends into any wall art collection. The included wall mount allows the tv to lay flat and they even sell magnetic wood look pieces to cover the black edge of the tv. Yes, a very interesting concept.

I recently purchased the Samsung Frame 50" TV, and it has exceeded my expectations in every way. Mounting it on the wall was surprisingly easy—Samsung’s slim-fit mount design makes the TV sit nearly flush against the wall, giving it a clean, modern look that really does resemble framed artwork. The picture quality is excellent. Colors are vibrant, details are crisp, and whether I'm watching movies, sports, or streaming shows, everything looks incredibly sharp. The Art Mode is a great bonus—it genuinely blends into the room, and guests often don’t realize they’re looking at a TV. Using the TV is also very straightforward. The interface is intuitive, the remote is simple, and switching between apps or inputs is quick and hassle-free. Overall, the Samsung Frame 50" has been a great addition to my home—beautiful design, great picture, and easy to use from start to finish.

Art mode was neat. It was the reason I bought the TV. Otherwise I probably would have gone with the OLED. I did disconnect the TV from the power for a moment after I set it up. After that, I was having a hard time getting it to go back into art mode. The other downside to art mode is you are limited to art you can view if you do not subscribe to the $50 annual membership. The TV has a frame feature for any image you want to view in art mode, but when you start a slideshow, each image will not go into the frame you want unless you individually save those settings for every single image. The ultra slim wall mount that the TV comes with is clean. It also has easy leveling mechanism after you hang it up which is convenient.

I placed this tv in a room with a large picture window that has direct sunlight most of the day. No glare! I can view this device clearly from any angle, with any amount of light coming in. Picture quality is always excellent.

I love this tv!! The sunlight hits the tv wall in my room so I wanted something that won’t glare. Even if the light it’s the screen, the colors are still so rich

It is a perfect product for our office! It is an excellent product and very attractive!

Love this tv. The frame makes it look so classy and the pics I have on there are wonderful while the tv isn’t on. This was a great buy.

The picture quality is excellent, and we love the ability to change the art out, as we see fit! Some days we may want a photo, and other days we may want an impressionist painting or a photo of the Grand Canyon. The art TVs serve a double function, allowing us to watch incredible action movies in high def and guilty pleasure reality TV shows while also displaying gorgeous, detailed paintings from Vincent Van Gogh. Pretty cool.

Amazing TV that really looks like a painting when in that mode. Very clean looking when installed right on the wall. I liked it so much I bought a total of 3 of these for different rooms. They are Watkins when used in a place where it 95% of its time in picture mode. That’s not meant to diminish its TV quality as that’s excellent too. Just installed 2 in guest bedroom la and 1 in my office. They look amazing—just saying.

We are very impressed with this unit. The picture quality is good and the artwork that you can display when the TV is off is totally impressive. A cool innovation by Samsung. The ONLY negative we have is the need to Log in to our Netflix account on the TV rather than casting the service from our iPad like we do all other shows.

We bought the frame tv since it is going on a wall with other decors. It blends in perfectly in the living room, specially with the picture mode on. Also, the anti glare performance is phenomenal. C

This tv is great! Looks like a real painting and picture quality is amazing! Would highly recommend