LAKristy Posted
Be aware that this "state of the art oven" has no option to turn the fan off, which is definitely not standard in convection ovens and does impact some types of baked goods. The control panel isn't the most intuitive I've used and definitely takes practice. Unfortunately, the manual for this range is AWFUL. There is no user-friendly quick-start - even online. We had to pull up YouTube videos of random (not Samsung) people using various features to figure out how to start. There are some features that only seem accessible via the app, so be prepared to download. Security for the app is also AWFUL. Apparently, Samsung assumes only one person in the house will be cooking, because there's no way to share the appliances with others, except to have them use whatever login you use to set it up. Really bad app design. LG does this WAY better. I will say, this is A LOT of black in a white kitchen. Not much stainless. I REALLY wish that with the title "Bespoke" and an option for white, we could have selected white glass for the ovens, but that is not an option. The oven has a sleek appearance in the store, but with the cord (which doesn't come with the oven - you have to buy separately,) it doesn't really fit flush against the wall, because there's no room for the excess cord as part of the design - which you need to pull out the range. There is an attachment you can screw on to hide this, but the range will not be flush to the front with standard counter depth. On the plus side, the convertible oven works well. The burners heat and cool immediately, as they should with induction.
Posted
Greetings!
We understand how frustrating it can be when something designed to simplify life ends up requiring extra effort just to get started. We're here to help.
As with any new gadget or appliance, getting comfortable with its functions takes frequent use. To assist you, we’ve provided a link to the user manual for your Samsung range model, as found on the official Samsung website:
User Manual:
https://downloadcenter.samsung.com/content/UM/202502/20250218140916237/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf
Please refer to page 34 for steps on how to select between conventional bake, convection bake, and other features.
This model includes multiple fans:
1. A convection fan, which is visible when you open the oven door.
2. A cooling fan, which is hidden and continues running until the internal electronics cool down completely.
You are also correct that the power cord is sold separately with Samsung electric ranges. When installing the power cord:
1. It should be routed downward, allowing the receptacle cover to be securely installed.
2. Any excess cord can be managed using cable ties and placed behind the range, where there is space to accommodate it—this ensures a flush installation.
For detailed instructions, please refer to the installation guide shared below and turn to pages 4 to 6:
Installation guide:
https://downloadcenter.samsung.com/content/EM/202409/20240920132931341/DG68-01656A-01_IM_NE9100D_NSE6DG8550_NSI6DG9550_240624.pdf
The SmartThings app continues to improve, and your feedback plays a crucial role in enhancing its usability for all users.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149459876 to help our team pull up your information.
Leo
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TimS Posted
We just got this last week, and so far have sauteed & boiled on the induction cooktop & baked & air fried in the flex oven. The stovetop stuff cooked quickly, which was nice. The oven stuff was good, too. It also has a small drawer at the bottom which is a bonus because our last double oven did not. The air fry basket stores nicely in there. The scratch resistant cooktop is beautiful & so far cleans easily. It looks sleek in our kitchen & love that the backsplash is exposed now. A nice feature I discovered in the user guide was an induction compatibility check that you can do with your cookware. I will say with this and all of the Bespoke appliances we bought, you get only “quick" guides that are useless. You’d think a “quick guide” might for example tell you how to change your dishwasher back to English after accidentally changing it to French. This was something even a Samsung rep couldn’t help me with- “shut off the circuit breaker and it will reset” (it didn’t), or how to turn on the stove and oven...seems like a no brainer but even the installer had a hard time figuring it out. You would also think all of the available settings, like the ambient lighting, would be available in the SmartThings app, but they are not & the app seems lacking considering the technology of the appliances, but that’s just my opinion. Also would be nice if they included some recipes or at least tips for the many different features – air fry, sous vide, dehydrate, etc. I’m still giving 5 stars based on performance so far. Right now it’s smarter than we are, but not for long (hopefully).
BrandonN Posted
Love the oven and the features! Simple design, but elegant. Not the biggest fan of the top side controls, but once you get the hang of them they're not too bad. Cooks fast, and great control of the temp. Still working on getting the internet connected, but I'll keep working at it...
JDavis Posted
The induction cook top is faster than electric, is safer and easy to keep clean. We no longer have to worry about accidently leaving on a burner and the control via the smart app is easy
RosaV Posted
love the sleek look and performs really well, easy to clean and the smart features are easy yo use
RobertW Posted
I love it. It is simply the Best, easy to use and easier to clean. Love the features that are a step beyond their competitors.
HappyChef Posted
I love love love this range! The double ovens are wonderful, and the cooktop is such a pleasure compared to my my previous glass cooktop. No boil overs, bc the heat adjusts instantly when you lower it. (No more switching to another burner. ) I was able to use upper and lower ovens at different temperatures, together, so preparing meals has become that much easier.
ShondusY Posted
I absolutely love this stove so far. . it's everything I've ever wanted in a stove. I love that it is a double oven with air fryer in both ovens or I can use it as one oven. It's amazing and the top glass is different from all the other glass tops it's beautiful. I could go on and on about this stove .
TeriF Posted
Love the double oven and the soft matte black cook top. The induction format has a quick response and is great to cook on. Dropped off one star as the glass control panel is hard to keep clean and I often accidentally turn the oven off while something is cooking and I am cleaning up.
user549933 Posted
This is best stove I’ve ever owned. I love the double oven door feature. The induction cooktop is incredible and lives up to the hype and more. Mostly the controls are fine and I’ve gotten used to them but there are small tweaks I’d make to make them slightly easier. Otherwise, this stove has been excellent so far.
JeffW Posted
This unit looks super sharp in my kitchen and the ambient edge lighting gives just enough glow for this nighttime trips to the kitchen. Having 2 ovens is really a bonus, as I use the smaller upper oven almost exclusively, but can fire up the other one for larger meals. The induction heats up FAST ab boils water quicker than my previous gas range. Samsung got this one right!
Newby Posted
It's amazing how fast induction stove top heats water or anything, the convection oven takes a little bit to get used to, it cooks faster than a regular oven, haven't figured out the oven temperature setting in length of time compared to a regular oven
Findley Posted
If cooking can keep your kitchen relatively cool and still be fast, this induction range is the answer. I love what it does - provides me with great cooking times and still keeps my very small kitchen from turning into a sauna.
Str82Gsus Posted
This stove has the coolest features...double oven, matte glass induction cooktop, door that soft closes and opens the top oven or both ovens...and ambient lighting
MVFV Posted
Love it. Easy to use. Just love it. Easy to clean. Love the fryer n oven
Kouroche Posted
Great oven and works beautifully and very hot. Many cooking options and potentially saving energy.
GeraldP Posted
We love the induction range, the solve cooks evenly.
RaymondSki Posted
The range works very well and performs great. the only issue we have is the learning curve for operating it. It is frustrating because it does not come with an operations manual to refer when trying to use all the functions. For the price of this product, I believe a written manual should be supplied. Drop in quality rating due to lack of manual.
LisaCT Posted
I am in LOVE with this stove. It’s such a big difference. Love having the small oven option and the air fry mode. I was able to get rid of out countertop air fryer.
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