Customer Ratings & Reviews

[Employee of bestbuy] Nice phone, good screen quality, awsome features, and easy to use.

Had an awesome experience when I bought an unlocked z fold 2 back in Feb 2021 that I decided that I would take a stab at it again in October 2022. Bought this one to use thru Verizon (not unlocked) . Although the features are updated a bit, you would think that they would bring back the memory card slot (nope) but still not a make or break for the phone. what is however compared to the z fold 2 the z fold 4 feels cheaply made. I have had it for a little over a year now and I have never had a phone this bad. For some reason I have lost the ability to use my ear speaker as I can not hear anyone when I call them unless I use the phone on speaker. and if the Z fold 4 can withstand over 200K folds explain to me how I already have bubbles down the center of my tablet screen not to mention that the screen no longer displays a screen at all, when powered on. God forbid that I try to open the phone up during a phone call it will just go black and the phone shuts off and reboots. I can only use the front screen. Looks like that this will be one that I will have to get rid of quickly. (Not knocking Samsung as alot of my products are Samsung. I can only hope that the next one I get is better.)

Love it, using it for watching movies and many more

After using the phone for roughly a month, I have to say I like it, but it does have its setbacks. If using a protective case, the front screen is blocked on the edges, making it difficult to type. This is the main reason I gave it a 4-star rating. Also, the phone is a lot heavier than any other (which is given). Overall, the clarity of both screens is impressive. The fold-out screen is equivalent to having a mini tablet. Which I love! Battery life is roughly 14 to 18 hours, depending on if you use the fold-out screen a lot, and running background apps. Other than that, options for screen protectors and cases are very limited. Those will evenutally come available.

This phone has been fantastic. I'm a teacher and having a phone that converts to a tablet so I can view my students screens and show examples on the fly is a game changer. No flaws with the screen yet, and everything is clear. The battery lasts all day and connects to my remote gaming devices before bed.

I upgraded from the Galaxy Fold 3 which I really enjoyed. The Fold 4 takes it up a view notches. It takes advantage of a faster processor, 50 MP camera, 8K video, and saves more power than it's predecessor. It's a phone, and tablet in one handy device. The S pen is a game changer. I highly recomend this phone. It just does it all !

This is definitely the best phone I've ever had. I've had Galaxies, Notes and this one surpasses them. The larger screen is great for watching videos and streaming. The dual app feature is great for doing two things at once on the screen. The front screen took a little getting used to for texting. It's slightly narrower than a Note 10. The facial recognition for security is very fast as well as the fingerprint security. Pictures and video recording quality are amazing! Overall, I would definitely recommend this phone.

I tradedin my iphone to get this and there is no going back to apple ever again. Litterally showed me what a phone can do for power users. Pros Great looking phone Awesome service Picture quality Multi tasking Usability Can go on and on Cons On the heavier side.264 gms

I really love this phone! I'm coming from the Note line. Had them all except note 4 and 7 so I thought I was going for the s22 ultra but thought it be best to wait on the s23 ultra next yr since I heard that will be much better. I was using my iPhone 12 pro, note 20 ultra and note 10 plus so I thought what's the sense anyways? I started reading that ppl were getting a fold and I kind of chuckled and thought wow is this 2009 again, but once I read the reviews and watched videos on it I thought why not even though it's close to 2 grand! 1st time I got it I didn't even bother I took it right back didn't even turn the phone on or activate it I just opened the box but of course they made me pay a restocking fee anyway but in the process of the return a girl who wkd there pulled out the same phone and started playing around with it but it was too late to say hey I don't want to return it anymore cause they did all the work so next day I got the phone again but this time I activated it and ever since then I can't get enough of it. Only downside is the outer screen is too narrow cause as I stated I'm coming from enormous note phones but the inside screen more than makes up for it also I use Microsoft SwiftKey as my keyboard so the outer screen isn't that hard working with cause their keyboard is way bigger than the stock keyboard. The battery lasts me a pretty long time like both my note 10 plus and note 20 ultra do so I don't have to worry about battery drainage. I also have 2 lightning fast chargers so they charge up pretty quickly. As long as you go into battery settings and put apps to sleep the battery should get you through a whole day or more. I highly recommend this phone. Yes it's pricey but with the monthly device payment plans and even great trade in deals you can get a grand off on this phone. Yes it's a bit heavy and bulkier with a case but it doesn't bother me but just make sure it's snug in your pocket so it doesn't come tumbling out. I use a purse so I don't worry but I did buy an i Blason Cosmo case on Amazon that is quite slippery and as much as I love it cause it has a pen compartment I'd rather have something that has more of a grip to it. If you like the pen you have to buy 1 cause it doesn't come with 1 and you can't use an S-pen that came with the note phones it has to be for the fold only. Yes of course Samsung anything to get us to spend more $! Also no charging block so if you're coming from an iphone you need to spend extra $ on a charger unfortunately, but eBay or Amazon has cheap ones if you don't feel like spending large amounts of $ on them at your carrier. I can go on about the different things it comes with but I'd be here all day. I'm not much into picture taking since my dog passed away but I assure you this phone takes dope pics! You can take pics while phone is closed or open and either way it takes great photos. I heard a z fold 5 will be out next yr but I didn't want to wait esp since I heard there won't be much difference but if you already have z fold 3 I'd wait on the 5. All the videos I've watched say not much difference between 3 and 4 except the outer screen is only slightly wider on the 4. I heard horror stories about the screen cracking in the middle of outer screen or ppl whining about the fold part noticeable but I really don't notice it I'm too wrapped up in what I'm doing to even notice it and if you do it's only if the screen is turned off. The hinge is super sturdy so I don't see the screen cracking but even so that's what insurance is for plus you get a yr warranty. Now it you're accident prone then maybe but as long as you have a case it should be fine. The inner screen has a pre-installed screen protector but outer doesn't but most of the cases for this phone have built in screen protectors but if it doesn't I highly recommend a screen protector then.

Absolutely love it! The front screen is a little narrow but you get used to it right away. Unless you watch a bunch of videos on your phone you probably won't use the big screen too often. But it is great for when you do want a bigger screen. The phone is heavy and thick also. I bought the case with the s pen and i literally never use the s pen and can't even find a reason to use it. Battrry charges from dead to 100% insanely fast also. I would recommend if you love watching videos on phone and dont mind it being clunky and heavy in your pocket.

I love my phone,very durable, great camera, wide screen is the best!!

I really like this phone. I read a lot and having the extra wide screen has been great. In addition, you can split screen by application if you choose.. this comes in handy when reading mail. You get the email on one side with your email list on the other, you also can keep the phone closed and use it like a normal phone. So in essence you have 3 screens.

so far so good these something i really like about the phones , my wife and I we being waiting for the phones finally we bought two phones.Now i can get my job done must faster.I absolutely love the idea of the Z fold phones.I hope evereyone can effort it buy it.

Love this phone, always the right tool for the job. I mostly use it folded up fpr day to day and while its thick it feals good in the hand. When using it as a tablet the screen quality is fantastic and is often a conversion piece in a group.

very nice phone. large screen is really nice when you want it, but with the normal size screen on the outside makes it convenient for quick use as well. Takes a little getting used to, but you'll love it once you do.

I like the versatility of the phone. The small screen is easily manageable and the large screen is great for watching videos and reading books. The fold crease is not that noticable.

Great phone, for its price tag. I've been enjoying having two screen to mess around with. But the inside screen protector will give out quickly

The Best Buy Sales person was very knowledge and showed extreme dedication to get me what i wanted. Turns out buying a cell phone for a family member is not a trivial task, when its a Christmas gift (secret), plus I wanted it on our family's total tech membership coverage and apply a Total Tech discount. Very impressed with the very friendly, creative and relentless support from the sales person until everything was perfect! Should be nominated for an above and beyond award at Best Buy!

Love my phone, all of the incredible features the battery life and also just the brand itself!!!

Great phone! Plenty of space, screen folds out into a big screen and the volume is great. Perfect for business owners who run through their phone.