Customer Ratings & Reviews

They find its good shape. It’s a good quality. wonderful phone

Bad condition charges is not working I can’t use right now

Phone arrived and sd card and my data from prior device was transferred without issue however the phone wants to "update" a couple of times right away i think nothing of it until day 3 when it continued to this 2-3 times daily. I went to best buy to geek squad and basically they see what its doing and the solution refund the $ They do not know how to fix& or dont even try they just replace but since this is refurbished and they dont have another i am out of luck holding defective device and hassle of obtaining new returning etc. And this was "geek squad certified refurbished" sold by them on the 7/16 today is 7/25 when i spoke to geek squad in person phone was delivered 7/21.the store manager suggest I contact Microsoft tech support since it appears its a software issue?? Why am I fixing a geek squad certified phone when i bought a device best buy guaranteed to work. This is ny 3rd device purchased and worst experience ever will never shop best buy again

Love this phone. Camera and video are amazing. Battery is good. Quality of screen for content watching is good.

Transfering data was easy excellent shape love my new phone

Kept freezing and boot looping after 3 days of use. Tried everything from clearing cache partition, optimizing apps, and factory reset. Nothing solved the freeze/boot loop issue. Fortunately Best Buy provided a full refund, the staff and manager were excellent.

Excellent condition, like new. Worth the money. A+

Nice phone but since it is a few generations old so it had some trouble trying to update.

A gem and operates like new. Satisfied with this purchase!

Very pleased with this phone, performance is excellent.

Excellent phone, all be good, delivery so fast my mom loves

Really good phone, awesome display, my daughter absolutely loved this phone. Must have

I bought it without knowing the condition of the phone. This one was a total miss. It was all banged up. I returned it.

Good pjkne . Faster and efficient.Camera js very good perfectly well performed. Crystal clear pictures and video . Ram is fast enough to do office workd

The phone kept turning off. So glad Best Buy was able to replace the phone. I thought that it would have been better since it was Geek certified

Came in great condition i was super nervous about getting a refurbished phone but its like brand new!