Customer Ratings & Reviews

So I thought I would buy a refurb from Best Buys. 24 Month same as cash. I have had good luck in the past with refurbs from other companies. I waited for it to show up. I did all my transfers and then relized that the speaker was blown. As I needed a phone and could not reconnect my old phone, I went ahead and ordered a second of the same phone from them as the instore agent advised me to do. When the second supposedly unlocked phone showed up I went to connect it and found it had a locked IMEI #. I was after much stress and time able to get the second phone connected using the digital IMEI but I do not feel that should have been necessary. The phone does seem to fully work at this point but the screen did have about 4 or 5 tiny scratches that were not described in the listing title. To tell the truth the speaker still doesn't sound great but that may be the Samsung s22 ultra. IDK.I probably would not have gone with Best Buys if I had known there was going to be this much inattention to condition details. I had not experienced this in the past when buying a refurb. And if anything was wrong with the phone I was told so before purchase by a rating system. This one did not say it had flaws or at least not anywhere it was made obvious. As I do need a phone and I am tired of switching phones every two weeks I am going to live with this one. The scratches are not horrible. The speaker does work and I found a work around them sending me a locked phone as an unlocked phone. Not sure if the scratches show in the picture attached but I did try and show them. As I said if I had been told I was buying a potentially locked scratched phone with a faulty speaker I would have gone elsewhere. Sorry best buys. I am calling you out. You dropped the ball on this one. It was however my first disappointing experience with you. I have not sworn off your company as of yet. Hopefully you may get a chance for redemption in the future but I doubt I will ever do mail service second hand.

Great phone for the price. Didnt need to transfer over the physical sim card. I just scanned a qr code to transfer the digital sim which made it convenient. Didnt come with a stylus pen, but i was able to use my old one.

Do not take such refurbished devices from BestBuy/GeekSquad. I took it and I completely regret it. It worked all good for 3 months with my current SIM and then there comes the surprise. It shows no network. Reached out to my SIM provider and they said the phone is locked though the phone I bought from BestBuy/GeekSquad said Unlocked. Reached out to BestBuy/GeekSquad but no help, they said warranty period is over. Finally I ended up trashing the phone since none of the other SIMs work. $700 all gone.

What a good surprise! It was my first time purchasing a Geek Squad Certified Refurbished product and I have to say, it exceeded my expectation by a lot. Product game in great condition and works as new. Would definitely be considering purchasing more certified refurbished products from Best Buy.

Geek squad is awesome! My refurbished phone works like brand new. I bought my wife a brand new one 4 years ago and gave full price for it, mine was half the price and works just as good.

This phone might be good, but the one I was sent had a faulty antenna. I had time to shop, so I returned it for a different phone.

The Phone has been grewt since i biught it. I got the oe4fect satisfaction i wanted

Very good. Working well. Easy use. Pick up and price was exceptional .

Ordered on line went to pick-up . Took to mobile carrier to transfer my stuff. Then couldn't call out said phone was locked. Took back to bestbuy . Said tale bake to where picked up couldnt do nothong for me. This is ridiculous i paid 600. Now half go back to store again inorning

Do not take such refurbished devices from BestBuy/GeekSquad. I took it and I completely regret it. It worked all good for 3 months with my current SIM and then there comes the surprise. It shows no network. Reached out to my SIM provider and they said the phone is locked though the phone I bought from BestBuy/GeekSquad said Unlocked. Reached out to BestBuy/GeekSquad but no help, they said warranty period is over. Finally I ended up trashing the phone since none of the other SIMs work. $700 all gone.