Customer Ratings & Reviews

The Geek Squad staff did a great job setting up my new iPhone 14 Pro Max so that every thing worked smoothly.

Tha is very good , no problem and then I don't have issues with everything that it is amazing

With my new iPad, I bought the Office 365 program. The Best Buy Support staff helped me figure it out professionally and in an accessible way.

The customer service was excellent! Adding to the fact that the problem was solved and within a day I had my MacBook fixed. :)

Representative was extremely knowledgeable and friendly. I'm over 70 and had no desire to try and transfer data from my old phone to the new one. She did it in no time and everything transferred perfectly.

I did not have an appointment when I came in, but I didn't wait too long to see a Geek Squad member. Once I did, he was quick and thorough and understood quickly my situation. I have always had good success with Geek Squad. I recommend them.

Geek Squad employee was top notch. Wanted to ensure parental controls,and kid-friendly landing pages for my little ones’ computer. Polite, professional, competent. No complaints.

Raoul knew his stuff. Was able to get the info from the old phone to the new one in record time. He deserves a cookie. Well worth the expense.

My wife inadvertently changed her new Samsung 26+ password when she thought she was setting a password on another site. The phone locked her out while she experimented with testing passwords. Best Buy Tech was able to reset the phone with minimal loss of data, apps, and passwords. Thank you for your diligence and technical competence. You are an appreciated true professional THANK You!

The young man who helped me, did what no one else was able to do, what the geek squad fella was able to do , he save everything i have on my phone after it locked up after automatic updates. I was told by every other tech support professional. So with that being said I'm going to sign up for the tech support warranty protection Way to go geek squad

The best buy staff Kamiah Bell was amazing. Not only did she help me get an iPhone but she worked with all the way until ny stuff transferred from my android to my new iPhone. She but the creen protector and case on for me and made sure i was satisfied with everything before i left. Really awesome customer service, i would definitely go back again.

The agent was exceptional in all aspects of setting up my new iPhone. She listened to my requests for a model that would best suit my needs, transferred all the data, made recommendations, and answered my questions. I appreciated her patience and competence throughout the process. It’s why I trust Best Buy with my technology purchases.

The Geek Squad is awesome! They can help in multiple ways, at home or in the store. They are always professional and respectful. They want to be sure the customer’s need is met. Recently, I purchased a new IPhone, which they set up, transferring all my info from the old to the new. As expected, this was a smooth transaction, completed while I waited.

I'm not a techie. I spotted the dream phone the size of a small tablet. I was waiting for a couple of years with a bigger screen and there it was. I purchased the Samsung Galaxy ZFold 4. The Best Buy agent walked me thru and setup my phone and my insurance with my T-Mobile account in about 15 minutes I was out the door. I love my Fold

Excellent and speedy set up of the new laptop. The technician even cleaned up some obsolete files. Helped me to link it to iCloud for backup. And explained what he did to the computer in a way that was easy to understand.

I was able to get a same day appointment while I was purchasing my new phone. The tech was timely and polite. It took a little while to transfer my cell phone data to the new phone, but overall the process was pretty efficient. The $49 fee seemed reasonable, although I think I could have done the transfer myself since it's done wirelessly. My only issue was the glitchy service from my carrier. It took days to figure out, and I finally changed carriers because I couldn't get the fix done through ATT. But Geek Squad is a good service offered by Best Buy.

TV/Sound Bar was delivered and installed by Shane, who was really excellent. His kept me informed of this ETA, and arrived timely. He set up, installed and connected all of the components and tested them, ensuring that everything worked and was connected to my system(s). In addition, he was very thorough in running through operations, and processes of the TV, answering questions, and discussing some of the newer tech (prior TV, 12+ years old, simply died, unexpectedly), so the differences are multiple. He was informative, asked about set-up preferences, and was patient in ensuring I understood the set-up, and use. All round, an excellent experience, and Shane is highly recommended.

Bought new laptop and the Geeks transferred all old data from old laptop to new one. They got laptop back to me quickly and it was set up perfectly. Also wiped and disposed of my old laptop.

On March 10, 2026 I went to Best Buy East in Omaha to pick up and set up a used phone I had purchased. While they were setting up the phone the man doing I asked who my phone carrier. I said Dish Boost 3 x. I left the store after they handed me my phone thinking it was set up and headed home for a 45 mile drive. Several hours later I picked up my phone and nothing. It was Not hooked up to Dish Boost. The next morning I had to go back to that store - a 90 mile round trip-to get it set up. Not a happy camper. Spent another hour and a half with the Geek Squad the 2 nd day after waiting and hour for help.

I received a new Amazfit watch for Xmas and couldn't figure out how to use the darn thing! The Geek Squad at BB activated my watch in about 10 minutes! I was very happy with their quick service.