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VINCENTS Posted
After reading a ton of reviews and doing comparisons I settled on the Shark Detect Pro as a replacement for a Dyson that had power issues. This Shark started out as an absolute great replacement. The suction is a little weaker than the Dyson but still plenty powerful. It has 3 settings. The highest setting has proven to be enough for anything I tried to vacuum. Here are a few things that are good about this vacuum. 1. It changes suction power seamlessly when going from a throw rug to hardwood or linoleum flooring. 2. The power button isn't too close to the handle. Unlike the Dyson it won't turn on unexpectedly when you are handling it. 3. The base is one of the best features. When you are done cleaning just dock the vacuum on the base and it activates a 2nd vacuum that sucks all the dirt from the vacuum into a canister that can easily be emptied at a later date. 4. (Unlike the Dyson), this Shark does not blow a steady stream of hot air in your face if you are holding the vacuum over your head. Part of the reason I purchased this Shark is because they advertise it with a 5 year warranty. The base stopped working after only 5 or 6 months. It still charges the vacuum but it does not suck the dirt out when it is docked. Life is busy and I finally called Shark 2 months later. They said the base ONLY HAS A 90 DAY WARRANTY. Are you kidding? I did a video call with a technician. I showed them that the only way the base would remove the dirt from the vacuum is if I unplug it and plug it back in. Even then it doesn't always work. They offered to sell me a new base. I would have purchased a 2nd base if I thought it would last as long as the vacuum. I guess there is a reason they only give the base a 90 day warranty. If you don't care about the features of the auto-emptying base, I would still recommend the vacuum by itself. It does a great job. Too bad they couldn't put together a complete package. I also attached two pictures. I'm not sure why they designed it with a "pocket" in the top of the canister. Dirt collected in this little pocket and there is no way to get it out. It looks disgusting. When I did the video call with the support person they acknowledged that it was an issue.
Posted
Hello there,
Thank you for sharing your review. We’re deeply sorry to learn about the challenges with your Shark Detect Pro vacuum. Losing the functionality of the auto‑empty feature can be disappointing, especially when convenience and efficiency are important. We also understand how stressful it is when warranty support falls short of resolving your concerns, and we regret the added frustration caused by debris collecting in the canister’s pocket design. We're committed to providing a smooth and effortless experience, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Home
MattT Posted
Bought this vacuum for Christmas since our Tineco was breaking down. I was going back and forth between this and a Dyson and as I am sure the Dyson is great I am beyond excited with this Shark vacuum! More importantly my wife loves it! The suction is more than enough to pick up anything we had on the floor and the transfer from hard wood to area carpets is amazing! My other vacuums would get snagged or caught up and this one just goes right over! My wife also really likes the auto empty feature! That thing is like a space vacuum! If you are in the market for a vacuum definitely get one of these and they are on sale from time to time!
BrandiT Posted
I absolutely love this vacuum!!! It has great suction, is light enough to do stairs with ease, and is powerful enough even in auto mode to do thoroughly do the job. You can hear the adjustment in corners and from wood to carpet. I vacuumed my entire downstairs, roughly 1300 sq feet, (including my furniture, rugs, and tile, and hardwood) and still had about half the battery life. The auto emptying base is AMAZING and I love the scent pod, it lets off a pleasant aroma, especially upon emptying. I think it’s worth every scent and would recommend it to anyone!!!
NeerajAggarwal Posted
Hi potential buyers - This is amazing Vaccum cleaner, exceeds expectations! I was there where you are, sitting on the fence and researching which vaccum cleaner would be best, striking a balance between cost, features, low maintenance and greater peace of mind! When I dug deeper, found that market is filled with plethora of options. I compared it with many competing Brands/products like Dyson, LG, other products from Shark, Tineco, Eureka, Black&Decker and what not. Key winners: 1) Auto Empty Suction feature - It reads like a very simple or plain thing, but thats an amazing feaure. Key USP. No matter how dense the dust is collected, as soon as you hang the vaccum on the stand, within 2 seconds suction starts and runs for approx 6 seconds emptying it and transferring the content to the container. 2) Hair management: Its ZERO hair in the roller. Zero means Zero. I have been using it for a month and never had I found any strand of hair left on the floor or around the roller. Hats off to the Shark Team for designing this roller. 3) Large Container - kept my 4 weeks worth of vaccumed & accumulated dust and dirt, long hair and was easy to empty directly in my dustbin, without touching any of the dirt. 4) Product comes with 5 Yrs warranty. <Pls read the details in Specifications/BBY website.> And cherry on the cake is BestBuy's 2 year protection plan already covering it, so its great to be their Total Tech Protection member, no extra cost to pay for product protection. In fact, I had to return a Tineco beyond return window and then I bought this one and what an amazing decision that has been proven so far. Look at the pictures to help you make the decision like I did. Please make sure whichever you buy, should have Auto Empty Feature and you'll thank me! :)
MicheleC Posted
My favorite vacuum, super lightweight, quiet, easy to use, easy to assemble absolutely perfect!!
ShelbyM Posted
This is an excellent vacuum! The suction is amazing, on hard wood or carpet or tile works great on all the floors in my house. The attachments come in handy for cleaning your car or even getting cobwebs from corners. We have 4 dogs 2 are Australia shepherds, so the shed is real! This is doing a great job of keeping up. Light weight, easy to assemble and use. I do wish the battery lasted longer but I’m able to get the job done!
London Posted
Excellent product, works well for rugs and hard flooring. Battery was defective one month from purchase date. Shark customer service sent over a whole new unit!
BreezyBree Posted
Honestly, I have always said that if I had my dream job, it would be to rate vacuums. I have two dogs and three cats and live in a two bedroom custom container. I like to vacuum and I do it multiple times a day because I am kind of a weirdo but all my weirdness aside. I was really excited to get this vacuum. The reason I was excited to get this vacuum was because I didn’t have to self empty the canister every time I vacuumed. I also was really excited to have a longer lasting battery. Unfortunately, I only got one of the two things that I was hoping for. The vacuum is really great, but it is now limiting me on how far I can go under furniture and also because the battery doesn’t last very long. The one thing that does work on the vacuum is a self emptying canister, which is truly one of the greatest things that they have invented. Call me lazy, that’s cool! Some things are about the convenience.
Posted
Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Gchris11 Posted
Bought new rugs in Turkey. Needed a better vacuum cleaner. Tried this one because of the self empty stand. We have a cat so pet hair removal was key. Got it home charged the battery to full and started vacuuming. Battery didnt last longer than about 10 minutes. Completely ran out the battery and let it completely recharge. The battery lasts about 25 munutes now cleaning on full power. Great at pucking up cat hair. Easy clean, easy operation.
HishamS Posted
I'm so glad I bought this stick vacuum. It is very lightweight, has powerful suction, easy to maneuver, and has self-empty feature which is a huge plus. Goes easy on both carpet and floor. Best buy.
Desiree Posted
The upgraded model is sleek and maneuvers easily under coffee tables and chairs. The added light to the upgraded model is a huge bonus which makes cleaning behind appliances and dimly lit areas much easier. The only downside is that it does seem to clog easier with larger bits such as dog toy remnants.
Aaron Posted
Bought it for my mother for Mother’s Day. She loves and uses it everyday. I used it a few times. I like it, really easy to use and clean out. Still don’t have any problems with this vacuum yet. A++
It is the best vacuum cleaner that they can have practical, easy to use and very efficient, the best of the best, it helps us in daily cleaning and works excellently
SandraJ Posted
Amazing cordless vacuum. Worth every penny. The light is so useful for dark areas. It picks up my dogs hair with no problem. Best part is the self cleaner.
BrianW Posted
Over all works as it should missing a piece of course shipping was horrible surprised it worked for real and i know this isn't bestbuy vut i expected more i dont think i will ever have any electronics shipped again
Posted
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were missing parts from the box of your IW3511. If you still need assistance with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
SheemikaL Posted
It easily picks up all the dust I love this device
Akshata Posted
Does the job. Good for pet hair and carpet. Self cleaning makes it very convenient
LaaP Posted
I really loved it! It works great it’s super strong!!
CodyC Posted
Great vacuum! Would highly recommend to anyone! Would buy again.
AnnaM Posted
I do t know how I ever li ed without this❤️I use it almost every day for something, and it’s so versatile. The best part is you do t have to empty the container on the hand held.