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- Rated 1 out of 5 stars
shark vacuum
JanetM Posted
when ordering it stated 1 yr warranty; when received paperwork stated 90 day warranty; when contacted marketplace seller and sent proof of what was on best buy web site was instructed to contact shark. after using the vacuum felt it was very loud and had no light - need light on a vacuum to see where the dirt is. would not recommend refurbished vacuum
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted
Hello Janet, thank you for your feedback and for sharing your experience with us. We're truly sorry to learn about your concerns. You mentioned that the listing indicated a 1-year warranty, but the paperwork reflected a 90-day warranty. After reaching out to the marketplace seller, you were directed to contact Shark directly. Additionally, you noted that the vacuum was quite loud and lacked a light, which you consider essential for spotting dirt. This is certainly not the experience we want for our customers, and we understand how frustrating this situation must be. We're here to assist you. Please reach out to our Customer Service Team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ve taken note of your concerns and will take the necessary steps to resolve this issue. Kind regards, Shark Clean NA