Customer Ratings & Reviews

Purchasing Simply Safe Security System from Best Buy was one of many best decisions I made. The system was affordable and I was able to choose the equipment that I needed from the numbers of sensors camera door locks outside camera as well. Setting up the equipment was easy including setting up the service with @SimplySafe . I’m pleased with the App features. I feel Simply Safe . at home and when I’m away. AngelaPickering

I needed a security system for our new place. I wanted something affordable and could do the work. Initially I was not planning on the subscription but I ended up activating it. This particular package has everything you need for a starter kit and you can pick up additional sensors based on your needs. These are very easy to set up and the outdoor camera lasts long (i havent charged it since installing and we have it on best quality). The indoor cam is ok in terms of quality and ability to detect motion.

I've been with Simplisafe for almost 10 years now. During that time, I've had little to no issues with any of their equipment or their customer service. They are, simply put, the best home security company out there. My first alarm was from a nationally known name brand, and cost an outrageous amount of money each month while not being as reliable as Simplisafe has been. I feel very fortunate that I heard about Simplisafe all those years ago on the radio, because I have been a loyal customer ever since. The home security system reviewed here is an outstanding value. You get a base station, an indoor camera, three entry sensors, a motion detector, a keypad, and an outdoor camera. All for only $350. If you price things out individually, whether through SImplisafe or other competitors, there is no way you can reach the value that this package provides. And it just works. As someone who has had a Simplisafe system in their home, I can attest to how easy these are to set up and utilize. Since I already had a Simplisafe system, and I was looking to add on to it, this package is perfect. Want a second keypad to mount somewhere else in the house? You can use the existing keypad to add a second no problem. Want to add additional entry sensors, cameras, and motion sensors? You can add the sensors in the keypad and then add the cameras via the app. I installed the outdoor camera just off of my front door. It is aimed at my cars in the driveway and catches the front of the garage. I have it tucked up under the eves of the house where it does not get direct sunlight. This outdoor camera is completely wireless, which means it has a rechargeable battery that you have to pull out on occasion and charge. It has a motion detector on it that kicks it on for a brief period when it senses motion. It records and provides that information to you. I have had it installed for several days now, and the charge of the battery is the same as it was when I installed it. I did have some challenges getting it to talk to my router, and I had to reboot my extender to get it to work properly, but the video is 1080P and looks fantastic. The camera can be fastened to stucco with the included inserts and screws, the camera holder snaps into place, and in an ingenious design, the camera itself attaches magnetically. That way it can be easily removed to charge the battery. Kudos to Simplisafe!!! I was able to add all the other components without any issue, using the keypad and following the instructions. I now have two keypads, three motion sensors, and entry sensors on just about every part of the house we are in. The sense of safety and security is well worth the pittance paid to have a quality system like Simplisafe in the house. I also want to mention that Simplisafe, for those who might be unfamiliar, offers several different plans for monitoring. Since you are buying the system outright, there is no monthly contract. Simplisafe doesn't have anything that says you have to pay tons of money a month for three years to pay off some overpriced equipment like other competitors. If you choose, you can simply monitor the system yourself. You don't pay Simplisafe anything, and you just turn things on and leave. The only bummer about that, though, is if your alarm goes off, you are the only one who is going to respond. Then there is Standard Monitoring, at 14.99 a month. With this plan, Simplisafe monitors your sensors and dispatches emergency personnel if needed. They'll also give you a call if something gets triggered. The Interactive Monitoring plan, offered at 24.99 a month is the Cadillac of the plans. It gives you real time and on demand video feeds from the cameras at your house, provides video verification of a break in (something that is often necessary for the Police to dispatch to your house if the alarm is triggered) and many more items. I've had the Interactive Monitoring plan for nearly 10 years, and I haven't had one single issue with Simplisafe during that time. They have called to verify system tests, they have called when the alarm was accidentally set off (even called once to tell me the cat had set the alarm off), and they haven't had any downtime that I can remember. Everything just works. Hopefully this review has helped! I am a satisfied Simplisafe customer. Their products are reasonable in cost, high in value, and extremely reliable. The SimpliSafe - Home Security System with Outdoor Camera is an amazing product at an amazing price.

============================= >>>>> Bottom Line Up front: <<<<< ============================= - Everything you need to start securing the average sized home right in this box – literally upon unboxing it - Super easy installation of cameras and sensors thanks to easy-to-follow video walk throughs in the SimpliSafe “App” - No phone line needed for system to work - The SimpliSafe system has no local storage of recorded events - the best security and monitoring features are lock you in monthly price commitments, but long-term contract commitments are not required The SimpliSafe Home Security System with Outdoor Camera delivers on so many fronts, but still requires a paying for a monthly “Monitoring Plan” to get the “most” out of the features and enhanced security benefits that is offered on the box. The best thing about the SimpliSafe system is the ability to “customize” the number of sensors, cameras, and types hardware for your needs– in addition to – offering professional grade monitoring plans as well. Factor in dead simple mounting and installation of all the hardware (thanks in part to the SimpliSafe App walkthroughs), clear indoor AND outdoor HD video and audio capture, and a straightforward easy to use User Interface (UI) in the app (to include the included wireless Physical Keypad in the box) …. it becomes really hard NOT to appreciate the level of flexibility and security the SimpliSafe Home Security System can offer. ===================================== > Overall Design/Aesthetics and Installation: < ===================================== From an aesthetic perspective, most security systems either go full “stealth” and try to blend or hide into their surroundings – OR – modern/minimalist sort of motif that just goes with “anything”; but doesn’t exactly look like it is trying to hide in plain sight either. I think the SimpliSafe home security system and outdoor camera fall into that last camp. None of the sensors or cameras in this system are exceeding large or unpleasant to look at it – but its not like you going to “miss” one when looking around a room or at the exterior camera mounted location – especially in white like this system. All the sensors and wireless hardware pieces are conveniently shipped with self-adhesive pads pre-installed for near instantaneous mounting right out of the box. As you can see in my photos, you just peel and stick and your good to go. The only exceptions being the vase shaped base station, and outdoor camera (actually requires mounting a couple of screws). The open/close entry sensors are small and fit into almost any space, plus you can easily change out the coin shaped batteries once the time comes without having to buy a whole new sensor. Speaking of the base station, I thought it was pretty nifty that the LED color ring helped to identify the status of the system (armed, disarmed, etc). The wireless backlit keypad looks slick and modern; however, it doesn’t offer much more than basic arm/disarm and basic sensor (i.e., non camera) options on the built-in screen. At first, I was under the impression (or rather hopeful) that I could get a small video feed (even if low resolution) on it – but alas that’s not how the keypad works. Sure, would be a nice feature have someday, just saying … (although I am sure that would add to cost and reduced battery life). The Indoor SimpliCam looks all business in the all-matte black color scheme along with the black metal support stand. There isn’t much to say from a style perspective other than it’s the only “matte black” colored piece of hardware in the box (which was odd to me) – but I am not complaining. The wireless outdoor camera has a white exterior shell, with matte black camera plate and accents. I really liked the way SimpliSafe designed the whole “twist-off” face plate – that in turn houses the removal and rechargeable battery. I t made it really easy for me to keep the unit in place and just access the battery when I needed to. ==================================== > Personal thoughts /Usage observations: < ==================================== Having personally used home security systems from Vivint and ADT in the past, thanks to all the contracts, installation and equipment fees – I never went back (that was like 10 years ago). Ever since then I have relied on my own mix of networked home security cameras (to include doorbell and outdoor cameras) – with varying levels of satisfaction. What really stuck out to me is how super easy to set the whole system myself – WHILE STILL being able to get non contractual Professional level monitoring when I wanted it/need it. Prior to installing on the SimpliSafe System, I relied on the Eufy Security System with indoor/outdoor cameras. With that a basis for comparison, I can say that SimpliSafe’s “App” integration and UI is preferable. The SimpliCam’s video is crisp in both normal and low light situations, and I really appreciate the physical privacy that it has when not in use (by default). Same goes for the SimpliSafe outdoor camera – particularly the low light performance (as you can see in my photos as well). My porch is pretty dark against a wood line, and I am hard pressed to say the outdoor cam could not have been any brighter in the video captures. What I honestly don’t like is that there is no “local” storage, SD/USB, options. Call me old fashioned, but I am old school in having local access to my security and not having to rely on cloud or company servers to “hold” my data. I’d gladly pass “extra” for this functionality if it were ever offered, and if you’re the type of person where this is not a concern, then this may not bother you at all. This is further exacerbated by the fact that if you WANT unlimited recording saved to the “cloud” you have to “subscribe” (i.e. pay) for the lowest tier of “monitoring plans” from SimpliSafe. Otherwise, the “free” tier acts as a real time alert system on your phone or wireless keypad. One of the other things I found truly satisfying is that the SimpliSafe system has a built-in cellular radio, so that it DOES NOT require a dedicated land line to connect to emergency services for help. On top of that, the base station even has a built-in battery than can last a couple of hours - in the event of a crafty crook trying to cut power, or power outages that may encourage unsavory activities by some people looking to take advantage of that. ========================== >>>>> Closing thoughts: <<<<< ========================== Even though the last couple of things I said about my thoughts and observations seemed negative, I am still overly impressed with the whole SimpliSafe system. Because, if and when I want to go on vacation, I can simply “pay” for professional grade monitoring, that can call emergency services and connect WIHTOUT dedicated phone line service– and then cancel that once I get back home. Very few systems can provide me with that level of flexibly that I am aware of right now. The fact that the system can pull double duty is like having 2 systems in one (one being free “alert” monitoring, and the other being “paid” professional services) without having to “invest” or lock into long term monitoring agreements with the big names like ADT or Vivint, etc. The only thing that would make this perfect is just built-in storage options for events. Regardless, I feel the whole system delivers on what it set out to do – provide professional grade whole home protection that can grow and change to remain as flexible as you need it be.

I bought this shortly after purchasing my first house. Having installed it and lived with it for the past year or so now I've come up with some pro's and con's. Pros: - Easy to install and setup on your own. No need to hire a professional to do it for you. - The app is pretty easy to navigate, and allows you to see the camera views very easily, as well as the history of all the sensors. - Not too expensive to start, and additional accessories are reasonable. - Base Station has a built-in battery backup, so if power goes out your system doesn't go down. - You can create multiple access codes to deactivate the system, so you know who turned it off and when. - Can be accessed from anywhere via the app. - Indoor camera has a physical privacy shutter, that you can control the behavior of through the app. You can also hear the shutter open and close if you're in the room, so you're aware that you're being recorded, or someone is watching. Cons: - Connectivity to cameras is not the most stable. I have a very high-end WiFi setup compared to most homes, and the cameras become unresponsive way more often than I'd like despite that. - Connectivity to door locks is also not the most stable. As far as I can tell, the door locks don't use WiFi. I'm not sure if it's bluetooth, zigbee, or z-wave that they use, but mine go offline constantly. - No cellular backup if WiFi goes down. - Camera image quality is ok. Not the greatest, but better than nothing. -SimpliSafe app needs more granular control over alerts. Sometimes I get floods of alerts from a single event in the house. I don't always need to know about every single movement, but I still want it logged in the app in case I need to review it later.

Purchased for daughter and son in law. He already has it set up and is very pleased with it

This is our second SimpliSafe system as we just upgraded from the Gen 2 system we've had for several years. I must say, as impressed as I have been with SimpliSafe and their products, this Gen 3 system is an absolute home run. Setup is an absolute breeze and the system walks you through it step-by-step; not that there are many steps. It's basically tell the base station you want to add components and hit the "learn" button on the component. The base station detects them nearly instantly and you're good to go. It took me MAYBE 15 minutes to get the entire system setup and installed. It's THAT easy! The endless customization of this system is the next thing that you'll notice immediately. Want to add components? Easy. Want to customize what a sensor does in different alarm modes (home/away)? Done. Want to make sure that your cameras don't record when you don't want them to? Simple. Want more time to disable the alarm when you come home? Piece of cake. Literally anything can be customized to your preference. One significant advantage this system gave us was the ability to have cameras that were tired directly into our alarm system. The outdoor camera gives us peace of mind that we can monitor anything suspicious going on outside while the indoor camera gives us the ability to look in and talk to kids/guests when we're away. I cannot overstate this; this alarm system is the LAST alarm system you'll ever need and there is NO alarm system out there that's more customizable and user-friendly. PERIOD. To top it all off; NO contracts, NO middle-men, NO games, NO fuss. This is the alarm system to end all alarm systems. YOU are in control and you save SERIOUS money right out of the gate. I cannot recommend SimpliSafe enough.

SimpliSafe has been around for over a decade, but this is my first chance to interact with this product, and i must admit that I’m duly impressed. My last security system required costly and invasive installation progress, running low-voltage wires to every main floor and basement windows, doors, keypads, etc. I’ll admit initial unboxing was a tad overwhelming, as I’m NOT a handy guy. It had me worried I’d need to sub it out, or ask for help but I’m happy to state, this system is truly a breeze to setup and install. Easy quick start guide, magnets and adhesives, and no tool requirements (save for 2 mounting screws on outdoor camera if you don’t have anywhere for the magnet to bind). Simply download and open the SimpliSafe app and it walks you through setup step-by-step, sensor by sensor in whatever order you prefer. Having worked with a number of camera systems this was by far the most painless and simple procedure imaginable. Plug the thing in, hit Menu on the keypad, or add camera on the app, and then use the camera to scan a QR code and voila. Literally 90 seconds. The outdoor camera took me a second bc i was looking for a base to mount the cam to. Unbeknownst to me, the “base” is actually an ultra powerful magnet. Note it does require 5 hours to charge the Li-Ion battery before first use, so if you’re mounting it up high out of reach keep that in consideration. The top screws off and the battery snaps right in. Foolproof. I’m seriously so impressed I’m tempted to look and see if SimpliSafe is publicly traded, bc this company’s product (and optional monitoring services) are truly top-notch. I was even treated to a convenient software update upon install, just put keypad near the base, and 12 minutes later viola, even better !! Complete Package includes +1 main base station +2 cams, indoor and outdoor +3 door sensors +1 motion sensor +Security Signs, stakes, stickers Add-on accessories include -glass break sensors -key fob panic button -extra sirens (105 db) -smoke detectors -carbon dioxide detectors -water sensors -temperature sensors Available at http://SimpliSafe.com/alarm-sensors/ Pros +impeccable value +expertly packaged +excellent design +well built components +sexy aesthetics (base station) +camera setup scans app QR code +voice guided setup, base and camera +two-way audio mode to each camera +outdoor camera night vision in color +extremely powerful magnet attachment +works both online monitored or offline non +no unsightly wires, no cutting, all wireless +base station has 24-hour backup battery Cons -cameras not 4k -app could be more customizable -no integration with Apple HomeKit Secure Video -image rotation not available in the app (just flip) -recording capabilities require cloud monitoring service Conclusion I’ve reviewed several dozen products, and honestly believe this might be among the best of the bunch. There’s nothing here not to love here. This system is incredibly well-refined after several iterations over the previous decade(s). If you’re in the market and wanting to provide peace-of-mind safety, and don’t want to pay a costly professional to install, SimpliSafe is “the” safest bet you can make. Recommendation: Strong Buy

>> Overview After having the Simplisafe security system with Outdoor Camera for about a week, the biggest takeaway I have is that it provided me with a huge sense of security when I am at home sleeping more than when I am away from the house. It looks like I am more worried about having security/safety issues while at home sleeping than away from home, so I would say that to me this system works best to protect my family than my property. Of course, I also see myself with an extra peace of mind if I am away on vacation for several days, as I know my home will be monitored and safe. My whole family shares this sentiment. Perhaps the only worry I have if I am away from home and the system is activated, is that a false-alarm is triggered and I am unable to get contacted, as I wouldn’t like to bother anyone if there was not need to. I haven’t used the system for a long period of time so I cannot say how the experience with this scenario would be. Even though you must pay for a monitoring plan, I think putting the extra money for a plan is worth every penny, having something protect your family, especially while sleeping, has no price. As of this review, I’d give Simplisafe a 5 rating. - Pros: easy to setup, easy to add sensors/cameras, no-contract, good selection of sensors. - Cons: a little lag in live camera video. >> Setup Despite a couple of glitches during setup, I was surprised at how easy it was to setup/configure the different components. In this aspect I think Simplisafe has a solid 5/5. Let’s look at what came in the box and where I placed the different components: - 1 base station: located in the living room. - 1 key pad: placed on the coffee table at the entrance for now. - 3 door sensors: used for the front door, back door and the garage door. - 1 motion sensor: position close to the stairs for now. - 1 indoor camera: placed in the dining area for now. - 1 outdoor camera: placed in the backyard attached to the shed pointing towards the back of the house for now (until a more permanent place to put it). With the setup above, I covered the first floor. For the second floor I might get one extra motion sensor and door sensor, but perhaps I don’t need to add more, time will tell. For the actual device setup/configuration, it was suggested to use the Phone App for the configuration, but it couldn’t connect to the Base Station. That is why for the first setup I had to use the Keypad to connect the Base Station to the WiFi. From there, it was easy to add the sensors and cameras. Note that for setting app the cameras, you need to subscribe to a monitoring plan (at least it didn’t allow me to just add the cameras and get a live view from them). >> Configuration There are three modes: Off, Home and Away. Home mode is for when going to sleep and Away mode is when going out. Each mode can be customized using the Simplisafe App. The App (phone) and Webb App (computer) provide good control of your device, and in addition, you have the keypad at hand to configure and control your system. The Keypad comes handy when I enter the house and want to disable the alarm without making use of my phone, in fact I use it all the time before leaving and after entering the house, and sometimes before going to home to set the Alarm System to “Home” mode. In case I forgot to arm the alarm, I can always go to the Simplisafe App and activate it from there. I like the fact that the Base Station provides audio notifications on different events, e.g. when opening a door when in Off mode, and also that it plays a real Sound Alarm when the circumstances merit. >> Monitoring We haven’t had any event that needed Simplisafe to contact us. There is a 72-hour trial period, a so-called Practice mode, that you have to go through before the full features for your monitoring service are enabled. Emergency Dispatch Service becomes active after that 72 hour period. >> Outdoor camera One thing to note about the outdoor camera, as it is something that is prominently advertised as part of this package, is that it is not intended to raise an alarm when detecting movement. It records on movement detection, alarm raised or if you connect directly to the camera through the Simplisafe App and start recording. Recordings are available for review using the App. Also, be careful to place the camera where there is good WiFi coverage. I placed it a little bit far away from the main WiFi router so I’d need to either extend the WiFi or move it closer to the house as I am not always successful to connect to it from the Phone or Web App. Although the outdoor camera is easy to setup, it is battery operated and is attached to the camera base with a strong magnet, I am a little worried that it is somehow easy to detach the camera from the magnet. Well, time will tell, but I am thinking about placing it a higher attached to the back of the house. >> One or multiple monitoring companies? We already have a “smart” doorbell, as well as well as a monitoring camera inside the house, and we have another outdoor camera we’ve ordered. Now, that I think, perhaps it would make more sense to pay only a single company and bundle all your monitoring devices under it. However, sometimes I feel that having multiple companies is akin to having risk spread across different entities instead of a single point of failure. So, I’d say to consider this before buying Simplesafe.

I’ve been having issues with the built in security system at my house which I rent. I tried everything. I’m done with it. So I decided to try this SimpliSafe bundle and I’m very pleased for sure! Plus I like their YouTube commercials. Lol Base station is pretty standard. Simple and nice. Easy plug and play. Then you mount the included keypad, either with screws or double sided tape. I chose the tape route. Very easy and you have the ability to detach the keypad to help with set up. Very nice feature there. The key pad is nice. Not touchscreen but those tend to wear out sooner than the click pad. Basic off,away, and home buttons are all you need. Door sensors are very easy to install. Simply stick and press the button to link to keypad and base station. These do not need to be flush either and that’s great. I was worried they wouldn’t contact and not work. But they do. Motion sensor works good as well. I rely mainly on cameras in any safety or security type situation. And both the SimpliSafe indoor and outdoor cameras work great. Very clear picture quality and great night vision as well. Although the cameras are only 1080p but not a big deal. We live on the corner house so I feel more exposed to watchful eyes. This system definitely makes me feel better when the kids play or when we leave the house. I’m happy with this bundle. I plan on buying the second outdoor camera for the back yard asap. They have a bundle with 2 outdoor cameras. I’d get that one. For this price you get almost everything you need. Best bang for your buck. Home monitoring is optional as well. I might try it out for a few months. Let’s see.

Love it. We live in a 3 story home and it’s hard to hear what’s going on outside and at the lower level. This caused my wife and I both to feel a bit insecure. -The installation was super easy. The app walks you through it with ease. We are renting this place so the sticky strips are great because they won’t damage the surfaces that they are installed on. -Our base is installed on our mid level. The volume can be adjusted to your liking. We have it on the loudest volume and it’s plenty to hear announcements clearly. A bonus is the LED indicator lights when the alarm is set it is a solid blue. To check and see if the alarm is set at night I simply take a peek near the stairs and I can confirm that way. Super convenient. -The cameras quality is great. Especially up close. The indoor camera comes with a privacy mechanism that opens on demand (through the app when viewing the camera) and when events happen (alarm trips, disarming the system, etc.) My only complaint is that when this mechanism actuates, it’s a bit loud for what it is. To me it sounds like slamming a pencil against a table. —-The outdoor camera quality is good during both day and night time conditions. However it could be beneficial to have a decent floodlight/spotlight illuminating your area of concern. The camera comes with an internal “spotlight” but it drains the battery super fast. With the light turned on during the night the battery lasted around 2 days before I had to recharge the battery. With out it it has been over 2 weeks since my last charge. - Notifications. You can control what you would like to receive notifications for. The app gives you the option to detect humans only, vehicles and all movement. I noticed I would get a lot of notifications and nothing was there. Turns out it was the tree by our front door..The app gives you the option look at a grid of what your camera displays and you can choose the areas you would like to ignore for motion detection. Overall I’m super satisfied with this system. The value of the equipment and the monitoring plan is affordable for us and the fact that there is no contract is s bonus!

All of the components for your SimpliSafe Home security system with outdoor camera come well packaged in a box. You have a let’s get started page in the box. You download the SimpliSafe app. Next you need to create an account. This package has: base station, keypad, motion sensor, entry sensor x 3, indoor camera, outdoor camera, 2 SimpliSafe decals for your windows, and 1 large SimpliSafe sign with stakes you can mount in your yard. Setting up the system was very easy. Much easier than I expected. You must use your phone for this setup. Base station: this is the first device to set up. You need AC power and place this device in a central location. You should have your Bluetooth and Wi-Fi ready. You are prompted to enter the serial number or scan the QR code. I scanned the QR code. The base station was recognized and I had to enter my Wi-Fi information so it could connect. You also need to set a 4 digit master pin. There was also a Verizon SIM empty card in the box. This base station will use cellular when needed. There is also a 24 hour battery backup. Keypad: you press the panic button on the top of the device for set up. You will hear the base station recognize the keypad. You enter the location of the keypad. Use the double sided tape to affix the base station near your main entrance. This keypad has 3 modes: Off, Home and Away. You need your master pin to disable the alarm; or, make changes to your security system using the keypad. Motion sensor: I chose to set up this device next. Determine your placement location. The recommendation is 4-5 feet above the ground. You pull a tab to enable the battery. Press the setup button on the device. Remove the double sided tape and place the motion sensor. Entry sensor (x3): the two pieces must be no more than 2 inches apart. You can test them by holding them together and pulling them apart. You can use these on windows or doors. Determine exactly where you want to use them. Hold them in place to determine if they will function in your desired location. Open and close the window/door to ensure it will work. Once you are satisfied, press the button on top to activate the sensor so it connects to the base station. Remove the double sided tape and place the sensor. It will blink once when opened and twice when closed. Now you are asked to choose a monitoring option. It is free for 30 days so I chose the Interactive monitoring option (best). You are in a trial mode for 72 hours where it will not dispatch the police if the alarm is triggered. You also can choose the Standard plan for $19.99 per month (30 days free of course). Indoor camera: You need AC power for this as well. Press the set up button and place it in the desired location. You will see a camera view on your phone. It has a privacy shutter you can enable. Outdoor camera: Open the package and start charging the battery. The instructions state it will take 5 hours to fully charge the battery. It took about 20 hours for me. So I had to install the outdoor camera the following day. Find your preferred location (front door area for me). You install a base with 2 screws. The remaining base twists onto this piece. This base is magnetic. So you can place the camera very easily by connecting it to the base. You can get the perfect angle as it is very adjustable. I wanted to downgrade my monitoring to see what that experience was like. You cannot do this in the App. You must call the customer service number. I spoke to Kathy and she was very helpful. She also provided a good explanation of the different plans. You can change your monitoring plans at any time. Here is a brief summary: Interactive: $24.99 per month. Unlimited camera recording (up to 10 cameras). Police and fire dispatch. Visual verification of the alarm (uses your indoor camera). Smart home integration (Google, Alexa) Standard: $14.99 per month. No camera recording. No visual verification of the alarm. Police and fire dispatch. No smart home integration. Self-monitoring with camera recording: $9.99 per month. Unlimited camera recording (up to 5 cameras). No Police and fire dispatch. Smart home integration. Overall I would rate this 5 out of 5 stars for the simple set up; and, 4 out of 5 stars for the monitoring options. As I cannot rate it 4.5 stars I am rating it as 4 stars. In summary, this was very easy to install and set up. Much easier than I expected. I wanted to try every plan to see the difference. Switching monitoring plans is not easy. I had to call customer service to downgrade from the interactive plan to the self-monitoring plan. You also cannot use the app or web to upgrade from self-monitoring to the Standard plan. It almost seems like they do not want you to pick the Standard plan. My customer service experience was excellent though. If you are fine notifying the police yourself, the self-monitoring plan is the right one for you. If you want the police dispatch, my opinion is the best choice is the Interactive plan.

System is easy to setup! Had it up in 15 minutes! Camera battery is great and takes only 5 hours to charge so there’s never a whole lot of down time. Camera quality looks great but my only issue is the motion notifications don’t seem to always register especially with faster moving subjects. Entry way sensors stick easy and have been great so far! All in all though a great kit but interested to see how it does in the winter months to come!

I looked into alarm systems a while back and was surprised to find out just how expensive a monitoring service is. SimpliSafe offers a live monitoring plan for $14.99 or $24.99. The cheaper plan doesn’t support recorded videos, so I ended up upgrading to their “most popular” $24.99 plan, which was still half the price of a couple other alarm quotes I’ve gotten. The included kit provides a base station, keypad, wireless camera, wired camera, door sensors, and a motion sensor. Setup was fairly easy, and requires downloading the SimpliSafe app. The app itself had good reviews on the App Store, which reassured me that I was in for a positive experience. The app itself allowed easy setup of the base station, and then prompted to add accessories like the keypad, a camera and sensors. The whole process was fairly simple and aside from waiting on the keypad to install a software update, was fairly quick. I did have a little trouble navigating the menu after the fact to add another sensor that hadn’t been setup yet, but once I found the right location, setting that up was easy as well. Everything is battery powered, apart from the base station, though the base station has a backup battery as well in case power is lost. On the premium monitoring plan, the base station also has backup internet service through a pre installed SIM card. This gave me a lot more peace of mind. I have had only a couple negative experiences which prevent this from being a 5 start product and service. The biggest is that launching the live camera feed can be very slow at times. Since it’s run on battery power, it’s in sleep mode until motion is detected, and it can take quite a while to wake up from the app at times. It’s done a fairly good job catching motion activated events, which I can review in the recorded timeline in the app though, which is most important. It also freaks out if 2 devices are trying to load the camera at the same time. When my wife and I tried to view the live feed after a delivery, at the same time, it disconnected her feed, and my feed took a very long time to load. After 10-15 seconds I gave up and just watched the recorded history instead of the live feed. Once the camera has been woken up recently, I seem to be able to quickly pull up the live feed. Hopefully this is something they can improve in future software updates. The wireless camera claims to last several months on a single charge, but they do offer a separate purchasable solar panel, which I may look into depending how long the battery lasts in practice. My other gripe is the lack of separate user logins. For an app designed for security, having to share a user login with my wife, mom, and in-laws to allow them to use the app to arm and disarm the system just seems really backwards. The system allows you to provide a separate PIN for others, but the convenience of using the app for arming and disarming can’t be overstated. Overall, I’m happy with the SimpliSafe system, and I think it may be the best alternative to traditional alarm monitoring companies, considering the cost savings. I would definitely recommend this product if you’re looking into active home monitoring.

SimpiSafe has been a credible brand for DIY security for years now, but they recently introduced their outdoor camera and this kit truly seems complete! UNBOXING & SETUP: - Simplisafe really makes the unboxing process truly easy. They individually box each item so that its easier to unbox and figure out each item at a time rather than just doing it all at the same time. - Setting up was truly a breeze! You do need the “Simplisafe” app on your phone, but once you sign in with an account the app takes you step by step through the process and it was very smooth. - Once the base is set up, its really up to you on adding whatever additional things you want for it! So you can add the camera, motion sensors, keypad, etc individually or add them later if you want to take it slow. PROS: - Simple put, Simplisafe works fantastic! When everything is all set up, it all just works smoothly with each other and the ease of use is great. - The base is really elegant and looks nice in a room. Plus I like the sound functionality it has when a door is open, or even when the alarm goes off it is serious! Just nice to have that central base holding everything together properly. - I think this package really comes with a lot to offer for the price. An indoor cam, outdoor cam, 3 door sensors, 1 motion sensor, keypad, and the base station. Just a lot to offer that covers a lot of functionality! - The indoor cam is fantastic! It was easy to set up and the settings in the app help you really narrow in on how you want it to work. Plus it has a speaker/microphone on it for talking to whoever is in the room. - I also like on the indoor cam the “shutter” which gives an extra level of privacy. You can turn off the shutter if you want, but its nice to have in case you want that extra level of privacy when you are home and don’t need the camera recording. - The outdoor camera is also fantastic! The picture looks great and the fact that its wireless really hammers home the DIY ease of this entire system. - Lastly, everything is tied together nicely in the SimpliSafe app. Its easy to check on everything, monitor the home, and arm or disarm the system depending on where you are. Having a good app is important and this one is well done. CONS: - The system comes with a 30 day free but Simplisafe forces you to decide right away whether to use it or decline it. I elected to use it because why not, however I found out afterwards the ONLY way to cancel the free trial, is to call in! On top of that, if I want to change my plan, the ONLY way of changing it is to call in. To me, the whole point of these DIY systems is to choose whether you want to pay for professional monitoring or just have some peace of mind that you can monitor it by yourself. And to have no option to change or cancel your plan online is very inconvenient. - The app has a history timeline to see what has happened in the house, but it really only shows the history for alarms and cameras. They do not show the history of doors opening and closing when the alarm is off, which other systems do and can be quite handy at times. This seems like a simple app side update to incorporate more actions in the history but at this time they are not there. BOTTOM LINE: - If you are in the market for some DIY security, you would be hard pressed to find better value than this SimpliSafe package. The security monitoring is already fantastic, but to add in an indoor and outdoor camera really completes the package. This is a great way to have some peace of mind for monitoring your home without going overboard!

Within 1 month of moving into our new housing development, two houses were broken into and robbed...one while our neighbor was still at home in bed. We quickly added additional locks to all windows and doors, but my family felt it would be wise to invest in a home security system. What caught my eye about SimpliSafe (besides hearing nearly constant podcast advertising) is that there is no contract, the service cost is low, and there are more sensor options than virtually any other DYI Security System. I don’t have to deal with any pushy salesmen. I can purchase a starter system and then add sensors and cameras over time to build a custom system that meets my specific needs and interests. The system is incredibly simple to setup following the instructions in the mobile app. I was initially worried that the door sensors would not work - as my doors do not close flush with the surrounding trim. But, as long as the two pieces of the sensor are within 2 inches of one another, they work seamlessly. I was quickly able to label each sensor within the app so that I can be notified of which door is open or closed. And, I can set the base station to chime each time one of the doors is opened. The camera set-up was also impressively easy. I very much appreciate that the interior camera closes the shutter when the alarm is not armed. This provides assurance that nobody is able to view the interior of our house when we are not expecting it. The mobile app makes changing settings an absolute breeze. The app can be slow to load at times, but navigation and changing settings is easy and intuitive. My complaints are mostly minor. I wish that there were options to change the sound effect for the door chime and I hate that the exterior camera batteries charge via Micro USB instead of USB-C. I also don’t particularly like that the exterior camera is only held to the mount with a magnet. If you put the camera within reach, anybody could reach up and steal the entire camera just by lifting it off of the mount. Typically a security camera would not be installed in a location that can be easily reached, but the exterior camera runs off of batteries that will need to be recharged every 3 to 6 months - so you will need to be able to reach them often to change the battery. The good news is that SimpliSafe sells a solar panel adapter that will keep the external camera charged. I also don’t like that I can’t get over the perception that the system is reliant on Wi-Fi. The base station does have a Mobile Sim Card and backup battery inside - so cutting the Wi-Fi or power after the alarm is triggered will not prevent the system from alerting the police, but for some reason I am not completely confident that the system can stay fully armed without Wi-Fi. And, I pay extra for video monitoring. If the Wi-Fi is down, the cameras will not work - which may mean that police dispatch is slower than what I am paying for. My research says that SimpliSafe can function without Wi-Fi, but I cannot get over the feeling that communication may not work between all of the sensors and the keypad (or home base) without an internet connection. But, so far I have not experienced any issues. Overall, I will absolutely be recommending SimpliSafe to family and friends. Because it is so affordable and easy to set up - I think everybody interested in home security should try the system. SimpliSafe offers a 60 day trial where they will reimburse all equipment costs and even pay return shipping. I am aware that I now sound like one of the many podcast advertisements, but I am quite happy with the system. I will definitely be adding more sensors soon. After all, it is the only DYI system that has the option of Internal Cameras, External Cameras, Motions Sensors, Glass Breaking Sensors, Door Sensors, Window Sensors, Water Sensors, Temperature Sensors, Smoke Detectors, Key Fob Remote, Panic Button, and even a Smart Deadbolt and Video Doorbell. Home security truly cannot get more simple than this.

I am very happy that I went with Simplisafe. I was looking for a home security system that did not require any hard-wiring and would allow me to have a range of products, primarily for monitoring my pets while I am away. I have severe anxiety and I always worry that something bad will happen while I am away, so having this home system has had a huge ROI for me. The camera is sufficient in terms of quality and I was very happy that it had a two-way mic. I like that I did not have to drill anything into the wall. That being said, I am giving 4 stars and not 5 stars because when I set up the camera, it says that it is unable to connect to Wifi - It turns out that the camera can connect once I split my dual band but it still says that it can’t, and I spent 4 hours trying to get it to say that it’s connected before I realized that it was functional. This seems like an issue with how the camera is programmed. I also found it irritating that it can only connect on 2.4 gHZ. Also removing a star because the camera cannot do CVR. And finally, when I had to call the support line, it was difficult to find the right contact number and the agent tried to tell me that a technical issue would be solved by me paying for a subscription to their advanced monitoring service. I will say that the agent was extremely helpful afterward and fixed my issue, but it’s annoying that he thought I’m stupid enough to fall for that old trick. I bought this system because I wanted one that I didn’t need a subscription for - and you absolutely do not need one for this; don’t let the agents fool you. All in all though, I’d definitely go with Simplisafe again. I actually just bought a second indoor camera. I’d like to eventually see wireless cameras. The app and setup screens are also very nice in terms of the UI/UX.

Love this system, super user friendly, easy to install. The app is awesome. Only critique which is really out of anyone’s control is if your using an outdoor camera in a high traffic area you will either want to get the solar panel, an extra battery or the exterior power cord, what you get for the monthly cost is worth every penny!

I bought this package for the cameras. I’ve used SimpliSafe for a few years and am completely satisfied with the product. I have 5 outdoor cameras and 3 indoor. Yes, a bit paranoid since we were burglarized a number of years ago. We use the monitoring service and it is worth the money.

It works good for a do it yourself set up. Cameras need to be placed closer to your router. Base constantly is updating, not sure what is up with that. Overall good value for a quick set up system