Customer Ratings & Reviews

Posted 3 months ago

Hi KathrineL,

We are thrilled to hear you're impressed with the vividness of your new 55" BRAVIA XR8B! It is a fantastic choice, and we're glad the XR Processor is delivering that signature OLED clarity and "pop" you were looking for.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 1 month ago

Hi ThaliaR,

It is wonderful to know that your new television is checking every box for you, from the premium design to the vibrant picture quality!

We are glad you’re enjoying the striking contrast between those deep blacks and bright colors, which is a hallmark of our XR processing. It’s also great to hear that the integrated audio and the user-friendly Google TV interface are making your entertainment experience seamless and high-end.

Thank you for the high recommendation and for making Sony the centerpiece of your living room!

Regards,
Dominick

Posted 6 months ago

Hi Jamela,

We couldn't be happier to hear you are enjoying the clear pictures and excellent sound quality of your new Sony BRAVIA XR8B, and we're glad you feel you got a good deal on your purchase!

We understand you are still learning the settings and finding the picture a little too dark for your taste. To easily adjust the brightness and fine-tune your picture to perfection, we recommend consulting our dedicated Picture Settings guide:

https://www.sony.com/electronics/support/articles/00190409

This guide walks you through options like Brightness and Gamma, which you can adjust to brighten the overall look of the image.

Thank you again for the wonderful 5-star review and for choosing Sony!

Regards,
Dominick

Posted 5 months ago

Hello cwilder727!
Thanks for sharing your thoughts on the K-55XR8B.
It brings us great joy to hear that you are very happy with the picture and sound quality and that you would recommend it!

We put a lot into the XR8B series, including our Cognitive Processor XR which delivers incredibly lifelike depth and contrast, and the Acoustic Multi-Audio technology to ensure that sound truly follows the action on screen.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Posted 2 months ago

Hi 24KSINECERA,

It is truly wonderful to know that your new BRAVIA XR8B has become such a great addition to your office! We love hearing that it’s saving you those nightly trips up the stairs and providing a more convenient way to catch up on the news.

Thank you for trusting Sony to bring comfort and quality to your workspace.

Regards,
Dominick

Posted 8 months ago

Hi Sammy,

We're elated to hear that your Sony BRAVIA TV has exceeded your expectations and even outperformed your other OLED models. Thank you so much for the fantastic 5-star rating. It's wonderful to know you're enjoying the exceptional performance and value—brilliant picture quality and advanced processing truly set this TV apart.

Thank you for choosing Sony—wishing you vibrant viewing days!
DiegoV.

Posted 2 weeks ago

Hi Cross,

We are ecstatic to learn that your new BRAVIA XR8B provides such a lifelike viewing experience. There is no higher compliment than hearing our picture quality feels like looking through a window, and we are glad that the realism of the XR processor is bringing your favorite content to life in such a vivid way.

Thank you for making Sony the centerpiece of your home entertainment.

Regards,
Dominick

Posted 4 months ago

Hi JulieB,

We are so happy to hear you're loving your new BRAVIA XR8B! It's great to know that the OLED picture quality, sound, and the ease of the Google TV interface are all hitting the mark for you.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 7 months ago

Hi HaohuaC,

That's wonderful to hear! We're thrilled that your new 55" BRAVIA XR OLED TV has brought such a significant improvement to your daily life. Enjoy the incredible picture quality and smart features! We appreciate your business and are happy to hear you had a great purchasing experience.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 8 months ago

Hi JohnV,
Thanks for bringing this up. We're really sorry if there’s been any confusion or disappointment. You’re absolutely right that the Bravia 8 and Bravia XR8B aren’t identical when it comes to picture quality; the XR8B doesn’t include our Triluminos display or contrast booster features, which can definitely make a difference in brightness and color performance.

We always want to be upfront about what each model offers so you can pick what works best for you.

Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany

Posted 6 months ago

Hi Bsham,

We are elated to hear you found the Sony BRAVIA XR8B to be an excellent, well-rounded OLED! It's fantastic to know you think the sound is amazing for a TV alone, and that the picture quality is also amazing. Thank you for taking the time to share your 5-star feedback, and we hope you enjoy having that cinema-quality picture in your bedroom!

Thanks for choosing Sony!

Regards,
Dominick

Posted 7 months ago

Hi DMK44,

Thank you for choosing Sony!

We’re honored to hear that the K55XR8B TV has surpassed your previous models, delivering an enhanced viewing and sound experience. Your insightful comparison to the top model and acceptance of the minor pixelation in blacks is appreciated. It is gratifying to know the TV is well-suited for your bedroom setup, and we look forward to supporting you in selecting your next flagship Sony model for the basement. Thank you for your detailed feedback.

Best regards,
-Fred

Posted 6 months ago

Hi Boosted3800,

We could not be more pleased to hear that you continue to trust Sony OLED technology!

It's clear that you appreciate the smooth motion and perfect black levels that an OLED provides—qualities that are essential when transitioning from a classic Plasma TV. We are delighted the BRAVIA XR8B met your high standards for quality, color, and sound, especially for a bedroom TV at a great price point.

Thank you for your high recommendation and for choosing Sony!

Regards,
Dominick

Posted 6 months ago

Thank you for the fantastic review, Jacob!

We are absolutely thrilled to hear that you are enjoying the great picture, the impressive factory sound, and the easy user interface of your K-55XR8B television. It's incredibly rewarding to know that the overall viewing experience is exceeding your expectations.

We also genuinely appreciate your detailed feedback regarding the remote control and your specific comment about the lack of backlighting compared to other Sony models. Your feedback highlights an important feature for our users, and we value your input on the accessories provided with our products. We are pleased to hear that your solution—purchasing a replacement remote with backlighting—resolved the issue and is working exactly as expected!

Thank you again for your strong recommendation and for choosing Sony for your home entertainment needs.

Best regards, Gus, Sony Social Media Team

Posted 3 months ago

Hi ALEX,

We are thrilled to hear that you are experiencing the true potential of OLED with your new BRAVIA XR8B!

You hit the nail on the head regarding the magic of OLED; once the lighting is dialed in, the "beautiful" color and infinite contrast really take center stage. We are especially proud that our processing makes such a noticeable difference for you. Our XR Processor is designed not just to deliver the industry-leading color accuracy you mentioned, but also to ensure the Google TV interface is lightning-fast and intuitive. It’s wonderful to know that the combination of our panel control and high-speed processing is providing the premium experience you were looking for.

Thank you for choosing Sony for your cinematic home experience!

Regards,
Dominick

Posted 4 months ago

Thank you for the review, TomP!

We’re pleased to hear that your first OLED and 55" TV experience with the K-55XR8B has been so positive. It is great to know that you found the setup easy and that the picture quality—paired with your soundbar—is delivering an awesome home theater experience.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Posted 4 months ago

Thank you for the fantastic review, MS06!

We are absolutely thrilled to hear that you consider the BRAVIA 8B one of the best TVs available and a great value from Best Buy. It is wonderful to know that the picture quality is delivering that excellent cinematic experience you expect for movies and streaming apps!

We also truly appreciate your constructive feedback regarding sound quality and brightness in high-light conditions. Input like yours is incredibly valuable to our engineering teams as we strive to create even more well-rounded products. We're glad that despite these points, the TV is standing out as a top choice for your home entertainment.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Posted 6 months ago

Hi SWT72,

It is great to hear that you continue to trust Sony for your TV viewing and that your new BRAVIA XR8B OLED is no exception! We are delighted that you found our picture quality to be the best, even when compared to other brands' OLED models in the store. Thank you for your continued loyalty to Sony and wonderful feedback!

Regards,
Dominick

Posted 7 months ago

Thank you for your incredible review, RS123!

We are absolutely delighted to hear that you find your K-55XR8B television fantastic and its picture quality "absolutely stunning." Your description—especially the deep, inky blacks, vibrant colors, and excellent clarity—perfectly validates the premium performance we engineer into our screens.

It is rewarding to know that you feel like you are watching content exactly as intended, with every detail popping off the screen.

Thank you for your strong recommendation and for choosing Sony for your truly premium viewing experience!

Best regards, Gus, Sony Social Media Team