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- Rated 1 out of 5 stars
Assistance Needed
CyntD Posted
On November 24, 2025, I purchased a Sony FX3 camera and lens bundle for $6,598.00 at the Lake Worth, Texas Best Buy store, intentionally buying in-store so any issues could be handled locally. Instead, I received a Sony FX3a on November 28, 2025, without notice or consent. The FX3a is a lower-priced model, yet no price adjustment was made. Despite the item being unopened and untampered with, both a refund and exchange were denied. The return was received by third-party Marketplace Seller on December 4, 2025, and as of today, no refund has been issued
No, I would not recommend this to a friendThis review is from Sony - FX3 Full Frame Cinema Line Camera Bundle
Brand response from SonyListens
Posted
Hi CyntD,
Sony commitment to customer satisfaction is our top priority.
We are sorry to hear about your purchase experience. We suggest you contact the dealer for assistance.
For any questions or concerns, you can reach us at 239-245-6360.
Regards,
Larry 12-18-2025
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