Customer Ratings & Reviews

I recently purchased a pair of headphones from Best Buy, and I must say that I am thoroughly impressed with my new audio companion. The headphones in question are the Sony [Model], and they have truly exceeded my expectations in several aspects. First and foremost, the sound quality is outstanding. The bass is deep and resonant, providing a rich foundation for all genres of music. The midrange is clear and detailed, allowing vocals and instruments to shine through with impressive clarity. The high frequencies are crisp without being overly sharp, creating a balanced and immersive listening experience. Whether I'm enjoying the intricate details of a classical composition or getting lost in the beats of my favorite electronic tracks, these Sony headphones deliver a sonic experience that is nothing short of remarkable. Comfort is another area where these headphones excel. The over-ear design and plush ear cushions provide a comfortable fit that allows for extended listening sessions without any discomfort. The adjustable headband ensures a secure yet gentle grip, and the overall build quality feels durable and well-crafted. One of the standout features for me is the noise isolation. The Sony headphones effectively block out external noise, allowing me to enjoy my music without any distractions. Whether I'm on a noisy commute or working in a bustling coffee shop, the headphones create a private and immersive listening environment. The wireless functionality is seamless, and I appreciate the convenience of being able to move around freely without being tethered to my device. The battery life has also proven to be reliable, lasting through long stretches of use without needing a recharge. In terms of design, the Sony [Model] headphones have a sleek and modern aesthetic. The controls are intuitive and easy to use, and the overall look is both stylish and functional. The folding feature adds to the portability, making it easy to pack these headphones for travel. While these headphones come with a premium price tag, I believe they are well worth the investment. The combination of exceptional sound quality, comfort, noise isolation, and wireless functionality makes them a top-tier choice for audio enthusiasts. If you're in the market for high-quality headphones that deliver an unparalleled listening experience, I highly recommend checking out the Sony [Model] at Best Buy. My music has never sounded better, and I can confidently say that these Sony headphones have elevated my audio enjoyment to new heights.

Was recommended these by my best friend, musician, and music major haha. Really own away. Stands toe to toe with the Bose QC 35s my dad has and maybe even surpasses them. The in app equalizer was superb and so many other cool settings. Was extremely skeptical the atmospheric equalizer would even be able to tell my elevation but lo and behold it was dead on when I tried it at 7500 feet at my house in Colorado vs at sea level. It had a great chic design with no branding but cool bronze Sony accents. Great battery life and sound canceling. Not sure I’ll ever be able to fly on a plane without them. Fairly comfortable and great for taking calls as well. Highly recommend.

I ordered these on a pre-black friday sale weeks before the main sales were announced on best buy. I had extensively researched the headphones (and previous generation XM3) for about 10 months prior to pulling the trigger, comparing them to literally everything else in its tranche and also more expensive models. This included audio-technica, bose, sennheiser, bowers & wilson, and bang & olufsen to name a few. I recommend these headphones over the others for several reasons: 1. Sound quality. The sound out of the box was not to my liking, but the beauty of the Sony app is that you can craft the EQ how you want. I was able to find a custom setting that enhances nearly all of the music I listen to. I'm very happy with the high quality sound across the board. Do not buy a NC headphone without the ability to tweak the EQ. Sound quality is a relative matter and you may be unhappy with the out-of-the-box sound if you opt for a cheaper model. 2. Noise canceling. Top-notch with a ton of features allowing for levels of ambient sound to your liking. Adaptive sound control is a huge plus 3. Functionality. Ability to connect to 2 devices simultaneously. Of course more would be great but at least 2 is crucial (which is why I would buy XM4 over XM3). I usually connect to my ipad and iphone and can seamlessly move between both. 4. Comfort. I previously owned a pair of Sennheisers which were very uncomfortable. I would give these XM4's 9/10 in terms of comfort. I will admit that it took me a few weeks to get used to the pressure but in finding the sweet spot (about 5 clicks up on the head band) I am now able to wear them for hours without needing to take them off. 5. Call quality. I've tested these with multiple family members and friends. They have all given these at least 9/10 in terms of call quality in moderate background sound environments. Will the call quality be the best on the market? Probably not, but personally I didn't buy these for calls. Rest assured, you'll be fine. 6. Style. I like the minimal design. They are matte black with a sleek non-offensive look which I actually like more than the Bose. I would say opt for the black over silver (almost a pewter grey) because over time they will show scratches and smudges less. Conclusion. If you're on the fence, take a look a the many reviews on youtube especially the ones comparing models. I highly recommend you buy these over the probably cheaper XM3's (depending on when you view this). The added features are worth spending more, but good news is that these seem to routinely go on sale. Worth every penny for WFH, music lovers, and even calls. Enjoy :)

These are definitely the best wireless headphones I have ever owned. The headphones are very comfortable and well balanced. It may seem weird, but sometimes I forget that I am wearing them. They are adjustable and the ear cups are soft and don't press on my ears. I have worn them until the power drains with no issues. I also love the matte black color. The sound quality is excellent. I am not an audiophile, but these headphones reproduce rich sound. The music I listen to music and can be optimized, and this improved the quality after I went through the simple process. The noise canceling is truly amazing. You can adjust the amount of noise cancellation or use adaptive noise canceling so this feature adapts based on your surroundings. I don't usually take phone calls while wearing headphones, but the few that I have taken have had good quality and the other person has not had any problem understanding me. My one issue with the headphones would be the multipoint Bluetooth pairing. The instructions say that you can pair these headphones with two devices at the same time, but I cannot get this feature to work. If I have them paired between my desktop (or laptop) and my phone they do not work. I keep hearing the "Bluetooth connected" alert, but it seems to immediately drop and about ten seconds later the "Bluetooth connected" alert sounds but no connection. This continues and does not resolve itself. It is like the two devices are competing for dominance. The "chat" feature is a nice addition. You simply begin speaking and the headphones silence the music, and you can carry on a conversation. You can tap the earcup to go back to listening mode. Great for a work environment. Battery life is amazing. I have worn these headphones for hours (4-8) and never drained them. Depending on how much "on time" listening I have over the course of a week, I can usually go over a full week on a single charge. This is more than adequate for me. I also have both DSEE extreme, and the equalizer enabled which drains the battery quicker. Included with the headphones is a nice carrying case with a copper accent zipper pull, an extremely short USB cable for charging, a short audio cable for direct connecting to a device, and an in-flight adapter. I have found that the audio cable is only practical if seated. It is too short if you are doing any kind of movement (I'm 5' 11"). I was able to purchase them on sale at $248.00 plus tax and I believe it was money well spent. If you enjoy music, I recommend spending the extra money and purchasing these headphones.

I had been meaning to pick up a pair of noise canceling headphones for some time and I finally took the plunge. These are light weight, comfortable, easy to use, and most of all deliver tge great sound and noise cancellation I desired. They operate a long time on a charge and tge compact carrying case holds the headphones and all accessories firmly and safely in place. Two thumbs up.

So...Headphones are what you're looking for? Well, if you have an Android Phone, there really isn't anything to talk about. I don't care what you put up against this Xm4...they all fall. Sound quality is unmatched by anything I have heard in earphones or headphones by all the top brands like Sennheiser, Bose, Master and dynamics, and others. The comfort is better or at the very least equal to anything you have tried. The battery life is better than anything ever made for headphones period. Headphones have Multiple Device support unlike the majority of the headphones and earphones out there. The unit reads your text messages for goodness sake. They are lightweight and feel amazing in the hands or on your head. The Volume power is among the very best I've heard too. And finally at the price of under $300 you can't tell me you can find better.

The Sony WH-1000XM4 headphones truly live up to their reputation as premium noise-canceling headphones. From the moment you put them on, the active noise cancelation (ANC) is remarkable, blocking out a wide range of background noise, from chatter to engine hum on flights. The sound quality is outstanding, delivering crisp highs, deep bass, and a balanced midrange, making them perfect for music lovers and audiophiles alike. Setup is straightforward, especially with the Sony Headphones Connect app, which allows you to customize the sound profile, noise-canceling levels, and other features like adaptive sound control, which adjusts the ANC based on your environment. The headphones also support multiple codecs, including LDAC, ensuring high-quality audio streaming for compatible devices. One standout feature is the multipoint Bluetooth connectivity, allowing seamless switching between two devices—a big plus for those juggling work calls and entertainment. Additionally, the "Speak-to-Chat" feature is clever, pausing audio when you start talking, though it can be overly sensitive and trigger unintentionally. Thankfully, this can be toggled off. Comfort-wise, the WH-1000XM4s feel amazing for extended use, with plush ear cushions and a lightweight build that makes them barely noticeable during long listening sessions. The carrying case is thoughtfully designed—compact enough to fit easily in backpacks while still offering ample protection for the headphones. The battery life is impressive, offering up to 30 hours with ANC on and quick charging that provides several hours of use in just 10 minutes. The built-in microphone is decent for calls but not stellar—it picks up your voice well in quiet environments but struggles slightly in noisy settings. Alexa and Google Assistant integration are convenient, though voice commands can sometimes feel a bit slower to respond. Overall, the Sony WH-1000XM4 headphones are an excellent choice for those prioritizing top-tier noise cancelation, sound quality, and smart features. While there are minor areas for improvement, they remain one of the best options in their class. Highly recommended for frequent travelers, remote workers, or anyone looking to immerse themselves in high-quality audio.

I purchased these headphones a couple of months ago. I was actually intending to purchase a different pair of Sony over-ear headphones, but I'm so happy that I went with these! The sound quality is phenomenal. The padding on them is very comfortable, and the headphones sit well on my head. I love that you can really enjoy an immersive sound experience. It's great that you can adjust the EQ to your liking through the app. The battery is much better than any other headphones I've owned. They charge quickly and the battery isn't draining when the headphones are off. Connectivity is quick and seamless. It's also great that they come with wires, so you can easily connect them to airplanes without having to purchase anything extra. The case holds everything nicely and provides some decent padding to protect the headphones.

I LOVE THESE HEADPHONES. I’ve always been a person who loves music and wants to just relax and be in peace. These headphones are just that, the sound quality, features, noise cancellation and so much more. Another thing I love about these headphones is that it is very adjustable and comfortable on the ears, i’ve had many problems with other headphones that weren’t like that. Also I love how you can simply pause the music by putting your palm hand on the headset it’s so easy and very useful if someone needed my attention. Lastly, the battery life is amazing, I listen to music 24/7 and needed headphones that lasted all day and these are it! But overall you should buy these, DON’T OVERTHINK IT !!!

The best headphones I’ve ever purchased. Well worth it! The noise cancellation and custom settings are top tier! Great quality, connecting has never been a problem an the battery life is very long lasting.

I was wanting to buy these headphones for a while and I’m so happy I did. They are so amazing and I love the way they look especially the rose gold accents. The sound quality is also amazing I listen to a lot of metal/oldies and my favorite songs sound wayyyy better now. The battery life on them are also great they last quite a long time. It’s also super easy to connect and disconnect them. I mostly use these when I’m painting or cleaning so I have no issues with it slipping off my head. One of the biggest concern I have was if they hurt your ears and I’m happy to see that I can wear them for basically a whole day straight and not have any ear fatigue. Overall 100% recommend! ( my dog seems so like them too)

[Employee of bestbuy] I use these when I go to the gym. The battery life is super long and its easy to connect to my phone. With the SoundConnect app I can set how much noise cancelation I want and can change the EQ. If you remove your headphones while listening to music to talk to someone else your music will pause until you put them back on. The sound quality is a solid 8/10

[Employee of bestbuy] If you aren’t planning on spending 500 dollars on a pair of Airpods max this is the best option available. Pros: -Easy controls in-app on Android or iPhone. -Wired option. (Aux) -All-day battery. -GREAT bass and mid-tones. -Solid build quality. -Comfortable during standard use. -Noise canceling is way better than any other headphones I’ve used (better than ANY airpods). Cons: -Treble is slightly lacking compared to bass (still sound amazing). -Touch controls are difficult and iffy. -A little chunky(if you like to lay down while using headphone they’re pretty uncomfortable). -Transparency mode SUCKS compared to airpods pros but on their own its fine enough not to bother me. I love using these headphones, the only reason I didn’t leave five stars was because of the transparency mode.

They sound great and the noise canceling is awesome. They’re super comfortable and the battery lasts a long time, not as much as I wanted but is good . They do glitch a bit sometimes, but overall they’re still really good headphones and totally worth it.

These are my first pair of ANC headphones and I absolutely love them. The noise cancelling work well in noisy environment and let me listen comfortably to my music or help me focus with studying and doing assignments. The battery is also really good depending on usage. I had times where they last me a week on a single charge, and they charge relatively quick. Though something to be aware is that they drain quicker when outdoors in freezing temperatures. Had no issues with bluetooth connectivity. App is nice as it offers a good amount of customization with the eq and a bunch of other useful options. Sound quality is really good when paired with an eq you're comfortable with.

I honestly can't suggest these headphones enough, GET THEM, and if you dont like them for the first week then return them. Be Warned They will bring a smile to your face because they bring Life back into your music. IMPORTANT: I suggest to close your eyes when using them, it elevates the experience. Clarity: 10/10 Based on the song, you'll probably have an out of body experience when using these headphones. Base: 9/10 Change default settings for more base if need be. The settings you chose will make you hear things you didn't Noise Canceling: 10/10 Better than bose, without the pain. Battery: 10/10 Charge for 10-30 minutes get hours of playback. Overall: 10/10 Yet another BestBuy.

I cannot emphasize enough how comfortable these headphones are. Every other brand of headphones I've used before have a higher clamping power in comparison. You can easily wear the Sony WH1000-XM4 headphones for hours without feeling any discomfort. Audio quality is very good and the noise cancelling is very effective in loud environments. The Sony app also allows you to toggle the effectiveness of the noise cancelling, which I find handy for different situations.

This is my first premium headphone purchase, and I’m very happy with them. They are comfortable to wear for long periods of time, the microphone works well for work calls, and the touch pad is responsive and easy to use. I’m happy with the battery life. The connection to 2 Bluetooth devices is seamless and really easy to set up. Used for airplane travel, and the noise cancellation made the airport experience so much better. I will say that during the flight, air pressure in my ears felt weird for a few days. The material is prone to smudges.

Out the box these headphones are still amazing. Their ANC is very good for its price range and the sound quality is really great. Even though these may be a bit old they are still a very great pair of headphones. The app is perfect for making adjustments on ANC and EQ. The case is very sturdy as well. The headphones are light but comfortable, for some people the it could be to small but for average people it should work perfectly well. They also offer LDAC so you are bound to get great sound quality over Bluetooth. These headphones are perfect especially on a budget and I would recommend these.

I absolutely LOVE these. Ive owned the for 5 months now. The noise cancelling is about a 4.5 out of 5. If you have music or something playing that 4.5 is taken to a 5 cause you can't hear anything outside then unless you switch it to ambiet noise. If you have noisy roommates, etc., you will love these. Sound quality is around a 4.7 for me. Best headphones ive ever owned. You have to download a free app for your phone to use them. There, you can change the tone of the sound in several different ways. These are the best. If your looking for peace around you, pick them up. They charge quickly. Padding is A+++ and extremely comfortable to wear for hours. Be patient if your having issues setting them up. Included is a charging cable and very nice hardshell carrying case.