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Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

Model: WH1000XM5/L
SKU: 6538379
Sold byBest Buy

Customers are saying

Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and snug fit, some note that the product could be improved in terms of portability and price. Additionally, while the active noise cancellation is generally well-regarded, a few users expressed concerns regarding connectivity stability and maximum volume levels.

Generated by AI based on customer reviews.
Features
  • Active Noise Cancelation

    From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise Cancelling keep out more high and mid frequency sounds than ever.

  • Magnificent sound, engineered to perfection

    The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality.

  • Crystal clear hands-free calling

    With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations.

  • All day power and quick charging

    With up to 30 hours of battery life, you’ll have enough power even for long trips. If you need to charge in a hurry, you can get 3 hours' worth of charge after just 3 minutes with an additional USB-PD compatible AC adapter.

  • All day comfort with an elegant design

    These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.

  • Multipoint connection

    For total convenience, these Bluetooth headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically.

  • Speak to Chat

    As soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound – handy if you want to keep your headphones on or talk hands-free.

  • Collapsible case saves space

    Carry your headphones effortlessly in the redesigned case.

  • Instant pause. Instant play.

    Just take the headphones off and the music stops – a capacitive sensor knows when you are wearing them. It also helps improve detection accuracy and design. Put the headphones back on and the music starts again.

See all features
Specifications
  • Noise Cancelling (Active)
    Yes
    Connection Type
    Wireless
    Wireless Connectivity
    Bluetooth
    True Wireless
    No
    Water Resistant
    No
    Built-In Microphone
    Yes
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Reviews

Customers are sayingCustomers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and snug fit, some note that the product could be improved in terms of portability and price. Additionally, while the active noise cancellation is generally well-regarded, a few users expressed concerns regarding connectivity stability and maximum volume levels.
This summary was generated by AI based on customer reviews.
  • Sound Quality (4761)
  • Comfort (1553)
  • Battery Life (924)
  • Weight (401)
  • Bass (157)
  • Portability (103)
  • Price (83)
  • Connectivity (61)
  • Volume (39)
  • Water Resistance (30)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    Best Headphones on the Market!!

    I will admit, I was hesitant about these headphones when I first saw them all around TikTok and YouTube. I tried them at Best Buy, but I initially didn’t like how dirty they got or the sound quality. I was more leaning towards the XM4s when I tried them on, but the ear cups on those felt more shallow and more pressed on my ears. I just instead went for it, bought the XM5s and gave them a try. After two weeks of using them while studying, commuting and working on college work, I was surprised and very happy. The headphones are very comfortable to wear for hours on end, and the ear cups are very plush and soft. My ears have not hurt so far, and they do tend to have a bit of depth, so your ears won’t be touching as much or at all to the ear cup mesh. The sound quality isn’t good out of the box, but once you tune it to your preference using the Sony Connect App, the sound quality is just top tier. I love the bit of punchy bass, but it’s not too much or harsh like the Ult Wear, which I prefer. The noise cancellation is amazing. Best I’ve ever heard. While walking around campus with loud noises, wind and cars going by, I barely could here any of my surroundings. It truly does a good job blocking all the noise with the 8 mics. And the transparency works wonderful. You can also let the headphones automatically adjust the amount of ambient noise allowed based on your surroundings, so you can hear just a bit of the outside noise, like walking across an intersection. Although these don’t fold, I really haven’t had a problem with that fitting them in my school bag, I actually prefer them not having them fold since I feel like I would be more likely to break them easily. My only gripe is that the headphones tend to pick up a lot of fingerprints. I have the blue color, and the fingerprints really show up even after just touching the ear pad controls for just a few minutes. So if you do like the black or blue, just know you’ll be getting fingerprints. If you get the smoky pink or the white color, I don’t think so. Also, even if they are full price at Best Buy at the time you get them or about to get them, you can totally price match them within the return policy. I got mine price matched after my purchase and was quick and easy with customer service. Just something to keep in mind. Otherwise, I have been very happy with these headphones. Great sound quality, comfortable Feel, sleek and smooth design, and overall a nice pair of headphones for anyone.

    Posted by Marcos

  • Rated 5 out of 5 stars

    Absolute beast

    Design wise they headphones in my opinion look so clean and gorgeous. They are lightweight and don't creak and rattle and really don't feel cheap. Sturdy build. Sound quality wise these bad boys are amazing. Clean highs and mids with a crisp low end. The bass is crisp and punchy. The Sony headphones app allows for so much customization of the equalizer to each person's preference. I like clean and crisp highs and mids with clean punchy bass line that doesn't over power everything else. The sound stage is pretty good and at this price point they are really really amazing. The instrument and sound separation is very distinct with different genres which is wonderful. The app is a must for these headphones for control changes and eq settings and updates. Ldac is also a nice welcome on Android phones. Works perfect for both Samsung and Apple devices in my usage. I highly recommend.

    Posted by Rt28

  • Rated 5 out of 5 stars

    Comfort, Sound, & Style. Look no further! Sony XM5

    Great Headphones for relaxing. Studying, working out & making phone calls. These are my go to headphone because they are Comfortable, Minimal, Stylish & sound amazing. The ANC works really well & so does the transparency mode. The Mic is great for phone calls as well. Battery lasts long plus it's usbc so it charge's pretty quickly. 100% recommend if your looking for great sounding headphones that are also comfortable & look great. I wish I picked these up when they were on sale for $349 during the Holidays. Pick up & Enjoy.

    Posted by GeorgeR

  • Rated 5 out of 5 stars

    Sony = Quality

    2.5 years of use and counting! Sound quality never fades. Battery life still the same. Awesome color and design. Very comfortable to wear.

    Posted by JBReviews

  • Rated 5 out of 5 stars

    Incredible noise canceling

    These headphones are incredibly good at canceling noise. Even windy days will sound like the air is still. Bass is very strong and can be adjusted in the Sony app. I do have some complaints though. They don’t fold as small as the xm4s, they don’t lay on your chest ear cups down (see photo), and they make the gesture sounds with the gestures turned off. The last one is the worst thing about the headphones, which I think says good things about them overall. Again, best ANC I have ever experienced. They are also very comfortable!

    Posted by JulianC

From the Manufacturer

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Pros for Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Sound Quality, Comfort, Battery Life, Weight, BassSound Quality, Comfort, Battery Life, Weight, PortabilitySound Quality, Comfort, Battery Life, Weight, ConnectivitySound Quality, Comfort, Battery Life, Bass, Connectivity
Cons for Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
Price, Volume, Portability, Connectivity, Water ResistanceVolume, Heat DissipationVolume, PriceVolume

Specs

Questions & Answers
  • I have large ears. Will these headphones accommodate large ears?

    Hello Jumbo, Thank you for considering Sony products! We appreciate your inquiry about whether the WH-1000XM5 headphones will comfortably accommodate large ears and are happy to assist you. The WH-1000XM5 features a redesigned oval earcup shape with an expanded inner diameter compared to previous models, providing a more spacious fit for a variety of ear shapes and sizes. They are crafted with our premium pressure-relieving synthetic leather and thick memory foam padding, which evenly distributes weight and reduces clamping pressure during extended listening sessions. While the sleek profile is engineered to create a secure acoustic seal for optimal noise-canceling performance, the lightweight design ensures maximum comfort. If possible, we recommend trying the headphones on at a local retailer to experience the fit firsthand. For more detailed information about the ear pads and comfort features, please visit: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. We hope this helps you with your decision. Best regards, -Fred

    Answered by SonyListens
    SonyListens response
  • Is their any way of getting around purchasing membership for the surround sound? I am not a fan about having a hidden subscription service that I was unaware of before I purchased the headset.

    Hi wking, There is no mandatory subscription for the 360 Spatial Audio software, but you would need to use a music service that supports that format. Those music subscriptions do have a monthly cost. Unfortunately, that isn’t something under our control. We take all user input seriously and will make sure your comments reach the appropriate person. Regards, Vincent

    Answered by SonyListens
    SonyListens response
  • Can I change the headphone cushion

    Hello there, Thank you for considering Sony products! We appreciate your inquiry regarding the replacement of the cushions on the WH-1000XM5 headphones and are pleased to assist you. Yes, the earpads on the WH-1000XM5 are replaceable to help maintain comfort and sound quality over time. For comprehensive, step-by-step instructions on how to safely remove the existing earpads and install new ones, please refer to our official support guide here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282460. Additionally, genuine replacement earpads can be conveniently purchased through authorized distributors such as Encompass, available at this link: https://encompass.com/model/SONWH1000XM5%7CL. Using authentic parts ensures optimal fit and performance of your headphones. Should you require further assistance or have additional questions, please do not hesitate to contact us. Best regards, -Fred

    Answered by SonyListens
    SonyListens response
  • Can the new XM..5 headphones be used on a US airline traveling on a 11hr flt international. Do i need to have any type of cable to 'plug' in if required to use these headphones.

    11 hour flight no problem at all. The xm5 is rated for 30 hours on a full charge, more if you don't use all of the features. Real world heavy use I get at least 25 out of mine. Re: plug-in, if you mean power, you need to have a USB type C cable to charge them, but again you should not need to for an 11 hour flight. If you mean audio, they can work wirelessly or can be plugged into an audio device with the included 3.5mm audio cable. I use these as travel studio headphones, plugged in more than wireless generally. Both modes are good, the fact that these have both was a primary factor for me to buy them.

    Answered by EventHorizon
  • are these headphones over the ear (the ear is fully covered and inside the headphone) or are they on top of the ear

    They fit entirely over the ear.

    Answered by JacobM
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