See more imagesSwann - AdvancedX Wired NVR 4K Security Camera System 16 CH, 8 PoE Outdoor Cameras, 2TB, Color Night Vision, Motion Detect - White
- Model:
- SWNVK-16ADVANX8B-US
- SKU:
- 6641900
See more imagesANGELR Posted
If I could give this zero stars, I would. This NVR system does not seem to last long whatsoever. I have had 3 units replaced due to malfunction within 6 months and I cannot get a refund back, two units replaced through Best Buy and one through Swann. The latest unit arrived to me just now and it was defective right out of the box. The Swann Security company has terrible customer support, you have to pay a subscription to talk to them. Please do not buy this. DO NOT BUY THIS
Posted
Hi there,
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how disappointing it must be to have multiple replacement units fail, especially when your latest replacement arrived defective.
We'd appreciate the opportunity to review your case and understand what has happened with your previous replacements. Our goal is to investigate this thoroughly and work with you toward the best possible resolution.
Could you please share your support ticket number or the best email address associated with your account? We'll review your case history and follow up with the appropriate team to ensure your concerns are properly addressed.
Your feedback is truly appreciated.
Mary – Swann Team
Rick Posted
I have many Swann systems. This particular model is too simple with lots of bugs. It seems they pushed it out the door, before getting customer reviews. Very poor user friendly input. Would not recommend this model. The Swann support is very poor in attitude and knowledge. It seemed they didn’t care, if I resolved the problems, and there were many issues.
Posted
Hi Rick,
Thank you for your feedback. We’re really sorry to hear about the frustration and disappointment you’ve had with this particular model. We completely understand how aggravating it can be when a product doesn’t meet expectations, especially when you’ve had positive experiences with other Swann systems in the past.
It’s concerning to hear that you found the interface difficult to use and experienced multiple bugs, as well as the feeling that our support team wasn’t helpful. This is certainly not the experience we want for any of our customers, and we sincerely apologize for the any inconvenience this caused.
We’d love the opportunity to work with you toward the best possible resolution. Please reach out to us at tech@swann.com, and our team will be happy to assist you directly. Your feedback is very important to us, and we sincerely thank you for bringing this to our attention.
Mary - Swann Team
NormaG Posted
Worst security system available. Horrible customer service and no solutions
Posted
Hi Norma,
Thank you for sharing your feedback. We’re very sorry to hear that your experience with the system and our customer service has been so disappointing. That’s certainly not the level of service or performance we aim to provide.
We understand how frustrating it can be when things don’t work as expected, especially with a security system. We truly appreciate you bringing this to our attention and would welcome the opportunity to turn your experience around.
Please feel free to reach out to us directly at tech@swann.com with more details about the problem you’re experiencing, and our team will work closely with you to find a suitable solution. We're always here to help.
Your feedback is truly appreciated. Mary - Swann Team