Thor Kitchen - 21.6-cu ft Professional French Door Refrigerator with Ice and Water Dispenser, Counter Depth - Stainless Steel

Good capacity for a counter width refrigerator. Its clean lines look elegant in my kitchen. Appreciate the versatility of settings for refrigerator, freezer and middle drawer.

The THOR 36” French Door Refrigerator is perfect for our new kitchen. Thanks THOR.

Well designed, great layout. I bought this refrigerator because it had a noise rating of 45dBA, the quietest refrigerator I have ever owned. It replaces a 3-month-old Whirlpool Refrigerator that I bought from my Builder Pulte as an upgrade for my new home purchase. The upgraded Whirlpool refrigerator supplied by my builder was the loudest refrigerator I have ever owned, consistently putting out 61dBA of noise. Unfortunatley, neither Whirlpool or Pulte would do anything to resolve the issue of the fridge being noisey, They sent technicians out twice, whose response was that if it were cold then it is working as designed regardless to how loud it was. Back to the Thor refrigerator, besides Thor providing a Noise rating, which few offer. Cudo's to Thor for including a standard 2 year warranty with this refrigerator, all the others I looked out only came with a 1 year warranty. This is the nicest and quietest refrigerator I have ever owned, The best buy deliver was great, I bough through Best buy because they gave a 2 week return window, I did not want to chance being burned again with a loud refrigerator.

In September 2024, I purchased an entire Thor kitchen appliance package—including a refrigerator, range top, range hood, oven, and microwave—from Pacific Sales Kitchen & Home in San Dimas, California (a division of Best Buy). All appliances were installed and fully operational by November 2024. At the time of purchase, I was strongly encouraged to sign up for the Total Best Buy Membership because I was told it would provide warranty coverage for all my products. However, in October 2025—just over a year after installation—my refrigerator stopped working. When I contacted Pacific Sales to use the warranty I was sold, I was informed that I could *not* use the Best Buy warranty because the refrigerator was still under the manufacturer’s warranty. I was also told that I would not be able to use the Best Buy warranty until the manufacturer’s 2-year period expires, even though Best Buy only provides a total of 2 years of coverage. This makes no sense and leaves me effectively without the protection I was promised at the time of sale. I then contacted Thor for service, but they have been unable to locate the necessary replacement part. As of today, December 10, 2025, I have been without a working refrigerator since October. There is still no estimated timeframe for repair, and I am now being forced to consider purchasing a new refrigerator out of pocket. This situation is unacceptable. I paid for a full kitchen package and an extended warranty membership, yet I have been left without a functioning refrigerator for months, with no resolution in sight. I am seeking assistance from the BBB to help resolve this issue promptly.

First the Pros: good space, love the deli drawer and the ability to change temp for all parts of the fridge/freezer. Love the freezer design, deceptively spacious. We can fit a ton of stuff that we couldn't in our old side-by-side. Cabinet depth is great. Fits nice without sticking out super far. The Cons: Worked okay for about 6 months. Then a capacitor blew, bricking the fridge. Called in a ticket. It took three visits and several emails to customer support to get it fixed. Thor only uses third party techs, which is fine, but the parts have to be mailed which introduces issues when a tech isn't 100% sure of the problem. This results in a lot of back and forth mailing of parts. The next time it broke, a month later, the freezer light, the ice maker, and the display bar all stopped working. That took several rounds of tech visits to properly diagnose. On one of the visits, the tech accidentally destroyed the water line on the back of the fridge when he was sliding it back into place. No big deal, accidents happen, but he wasn't allowed to put a universal coupler on the line without Thor sending the part. Thor was out of stock on that part with no expected re-stock date. We had to buy the part off of Amazon and give it to the tech to fix the water line. He thought the root of the problem was the display board, and informed us that they go out all the time on these Thor models. After multiple parts and multiple visit cancellations (again, these things happen, but the tech literally cancelled five times on us. Thor doesn't have any QA on that side of the business), it was finally fixed. Now a bracket has come unglued, so one of the fridge shelves slides back and forth, unsecured. At this point I should probably start looking into lemon laws.