Customer Ratings & Reviews

Posted 8 months ago

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the challenge you’ve faced with our vacuum not standing upright on its own. Your experience is invaluable to us, and we assure you that we take your concerns seriously. We are always looking for ways to improve our products and services to better meet the needs of our customers.

Based on your description, the main issue seems to be that the vacuum does not stand upright without support, which is particularly problematic for you given your disability. We understand how important it is for our products to be reliable and convenient, especially for those with mobility concerns.

We’d love to assist you further and ensure that you have a satisfactory solution. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a two-year warranty on our machines and are here to help address any issues you may have.

We appreciate your kind words about the vacuum being small, lightweight, and minimalist, and we’re glad to hear that it meets your cleaning needs. We will take your feedback into consideration for future product improvements and communication.

Thank you again for your patience and understanding. We look forward to assisting you and improving your experience with our brand.

Posted 10 months ago

Thank you for your wonderful review! We’re delighted to know that our vacuum has become a valuable helper in keeping your home clean, especially with the challenges of having four dogs. It’s always our aim to design products that make daily chores like vacuuming easier and more efficient.

We’re thrilled that you love the vacuum and appreciate your recommendation to others. Your endorsement means a lot to us and reinforces our commitment to quality and performance.

Please know that we’re constantly striving to improve our products based on customer feedback. If you ever have any suggestions or encounter any issues, don’t hesitate to reach out to us.

Thank you for choosing our product and for taking the time to share your positive experience. We look forward to continuing to serve your cleaning needs.

Posted 8 months ago

Thank you for taking the time to share your wonderful feedback on our vacuum cleaner. We are thrilled to hear that you are satisfied with its lightweight design, powerful performance, and the thoughtful selection of accessories that meet your needs without any unnecessary extras.

Your satisfaction is our top priority, and we are grateful for your choice to trust our product. We also appreciate your mention of areas for improvement, and we want to assure you that we are continuously striving to enhance our products to better serve our valued customers like yourself.

Thank you once again for your kind words and support. We look forward to the opportunity to serve you in the future and deliver an even better product experience.

Posted 9 months ago

Thank you so much for your fantastic review! We’re really pleased to hear you’re enjoying the cordless vacuum. It sounds like you appreciate its strong suction power on various surfaces like rugs, carpets, and hardwood, the versatility of detaching it for use in cars and furniture, and especially the convenient battery charging and storage options. Thank you for choosing our product and for sharing these great points!

We’re always looking for ways to improve, so we appreciate all feedback as we work to make our products even better.

Thank you again! If any questions come up later, please feel free to contact us. We’re here to help!

Posted 1 year ago

Thank you so much for your wonderful feedback! Your satisfaction is our top priority, and it's incredibly rewarding to know that our product has met your expectations in terms of performance and ease of use.

We also appreciate your feedback regarding the vacuum's ability to stand upright. Your insights are invaluable as they help us understand our customers' experiences better and guide our future product enhancements. We constantly strive to improve our designs, and your input will certainly be taken into consideration.

Thank you once again for taking the time to share your thoughts. If you have any additional feedback or suggestions, please don’t hesitate to reach out. We value your input and look forward to serving you in the future!

Posted 7 months ago

Thank you for taking the time to share your positive feedback about our vacuum cleaner. We are thrilled to hear that you are enjoying the great suction and impressive battery life of the product.

Your satisfaction is our top priority, and it’s rewarding to know that our efforts in providing quality products are appreciated. We are glad that you love the vacuum!

Regarding any areas for improvement, please rest assured that we are continuously striving to enhance our products and services. Your feedback is invaluable in this process.

Thank you once again for choosing our product. We look forward to serving you better in the future.

Posted 1 year ago

We’re sorry to hear about the battery life issue with your Tineco GO Pet Cordless Stick Vacuum. It’s great to know it’s working well, but the short runtime is concerning. Please contact us at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST) so we can help troubleshoot or provide a solution. Remember, all Tineco products come with a 2-Year Limited Warranty for your peace of mind. For best results, we recommend checking the intake area for blockages, charging after each use, and cleaning the filter regularly. Thank you for being a valued Tineco customer. <img src="https://s3.amazonaws.com/stratos-logos/logos/tineco.png" alt="tineco" title="tineco" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Thank you so much for taking the time to share your thoughts with us! We’re glad to hear that the vacuum works well on your hard floors and tile, and that it effectively removes a significant amount of pet hair and dust, which was a key reason for your purchase. We appreciate your positive overall experience and the fact that you would buy it again based on its performance in managing pet hair and dust.

Regarding the issue with it pulling up area rugs, we do apologize for that inconvenience. This is valuable feedback that helps us understand how the product interacts with different surfaces in real-world use. We will definitely pass this information along to our product development team as we work to refine and improve our designs in the future.

Thank you again for choosing our product and for your honest review. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

Posted 1 year ago

Thank you for your feedback! We’re glad to hear that you appreciate the lightweight design of our product. We understand your concern about the power and are continuously working on improvements to meet our customers’ needs. If you have any further questions or need assistance, please feel free to reach out to us. We’re here to help and ensure your satisfaction with our products. Thank you for choosing us!

Posted 10 months ago

We are absolutely delighted to receive your enthusiastic feedback! It warms our hearts to know that you find our product “awesome” and worth every penny. Your excitement about how it has significantly cut down your floor cleaning time and the remarkable difference it has made to the appearance of your floors is truly rewarding.

Hearing that your floors have never looked so good and that our product does an excellent job is the kind of praise that motivates us to keep striving for excellence. We are immensely grateful that you chose our product to be a part of your home cleaning routine.

While we are overjoyed with the positive impact our product has had on your life, we also understand that there is always room for improvement. Your satisfaction is our top priority, and we are committed to continuously refining our products to ensure they meet and exceed your expectations.

Thank you once again for your wonderful support and for taking the time to share your positive experience. We look forward to continuing to serve you with the best we have to offer.

Posted 1 week ago

Dear bourgda1,

We are so glad to hear that you initially found the vacuum to be great! However, we sincerely apologize for the frustrating experience you have had after 6 months of use. Please be assured that we take your negative feedback very seriously, and we will use it to continuously improve our products and services.

Based on your description, the roller on your vacuum has stopped working and the machine will no longer charge.

We provide a two-year warranty for our machines. We’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please continue to contact us regarding the issues with your machine, and we will definitely resolve them actively for you.

Sincerely,
Tineco Customer Service Team

Posted 10 months ago

Thank you for taking the time to share your wonderful feedback with us and for choosing our cleaning machine! We’re delighted to hear that it’s the perfect solution for your hardwood floors and furry friends.

It’s always our goal to create products that are powerful, effective, and convenient, so we’re thrilled to know that our machine is delivering on that promise. Your satisfaction is our top priority, and we’re glad to hear that we’ve exceeded your expectations.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We appreciate your support and look forward to continuing to provide you with products that make your life easier and more enjoyable.

Posted 1 year ago

Thank you for taking the time to share your positive feedback on our product. We are thrilled to hear that you are satisfied with your purchase and that you consider it a good product.
Your satisfaction is our top priority, and we are delighted that our product has met your expectations. We appreciate your choice to shop with us and are grateful for the opportunity to serve you.
Please be assured that we are continuously striving to enhance our products and services to provide an even better experience for our valued customers. If you have any suggestions for improvement or if there are any other aspects of the product that you would like us to focus on, please do not hesitate to let us know.
Thank you once again for your kind words and for choosing our product. We are committed to delivering excellence and will continue to work hard to exceed your expectations.

Posted 1 year ago

Thank you for taking the time to share your positive feedback about our vacuum cleaner. We are delighted to hear that you are pleased with the quality and ease of use of the product. Your recommendation is truly appreciated, and we are thrilled to know that you are happy with your purchase.
We are committed to continuous improvement, and your feedback is invaluable to us. Please rest assured that we will strive to enhance our products and services to better meet your expectations.
Thank you once again for choosing our product. We look forward to serving you in the future and ensuring your continued satisfaction.