Total Wireless - $60 Prepaid Phone Card

Before I purchased 2 SIM cards and $60 phone plan card from Best Buy, I went online and researched Total Wireless to check and see if they offered WiFi calling on plans. In their terms and conditions which I found on their website, it clearly stated that WiFi calling was offered if the phone was capable of WiFi calling. So I proceeded and made purchase online with Best Buy and I went to store to pick up items. I attempted to port my number over to Total Wireless but eventually had to call them to have my number ported over to them for the plan. After they ported my number I asked if I had to do anything to activate WiFi calling, it was then that I was told that their plan didn't support WiFi calling. I proceeded asking why was it that it was listed as being supported in their terms and conditions but was told that it wasn't. I really looked at this in detail because I need and use WiFi calling at home and at work because of poor reception at both places. I requested a refund but was told that I would have to go back to retailer for a refund. I chatted with Best Buy online and was told that a refund was not available on prepaid phone plans. So now I'm out of $62 for 2 SIMS and phone plan card which is trash now. Why would a company say one thing and do something totally different is beyond me. Would not recommend Total Wireless from my experience with company. Poor customer service and false advertisement on their part as well.

I'm getting 15GB to share at $20 cheaper than my old plan with Verizon where I only had 3GB (shared). I love that you get a 5% discount for auto pay (which I'm using). I like that you can earn points with Total Wireless which you can redeem on great rewards. I have only used it locally and so far I have not had any issues, but I'm about to take a trip and hopefully I will still get great reception. If I can update this posting - I'll let you know.

First time using a prepaid service and I have been very pleased with the results after a month of use. Best value in the area when considering cell coverage, data amount (for people who don’t use the device for streaming) and cost.