
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Customers enjoy the affordable price and ease of use of the $60 Prepaid Phone Card. Positive feedback highlights the reliable coverage and sufficient data allowance for many users, particularly those who don't stream extensively. The card's value is frequently praised in comparison to other options. Many appreciate the straightforward activation process.
Before I purchased 2 SIM cards and $60 phone plan card from Best Buy, I went online and researched Total Wireless to check and see if they offered WiFi calling on plans. In their terms and conditions which I found on their website, it clearly stated that WiFi calling was offered if the phone was capable of WiFi calling. So I proceeded and made purchase online with Best Buy and I went to store to pick up items. I attempted to port my number over to Total Wireless but eventually had to call them to have my number ported over to them for the plan. After they ported my number I asked if I had to do anything to activate WiFi calling, it was then that I was told that their plan didn't support WiFi calling. I proceeded asking why was it that it was listed as being supported in their terms and conditions but was told that it wasn't. I really looked at this in detail because I need and use WiFi calling at home and at work because of poor reception at both places. I requested a refund but was told that I would have to go back to retailer for a refund. I chatted with Best Buy online and was told that a refund was not available on prepaid phone plans. So now I'm out of $62 for 2 SIMS and phone plan card which is trash now. Why would a company say one thing and do something totally different is beyond me. Would not recommend Total Wireless from my experience with company. Poor customer service and false advertisement on their part as well.
Posted by golfert
I'm getting 15GB to share at $20 cheaper than my old plan with Verizon where I only had 3GB (shared). I love that you get a 5% discount for auto pay (which I'm using). I like that you can earn points with Total Wireless which you can redeem on great rewards. I have only used it locally and so far I have not had any issues, but I'm about to take a trip and hopefully I will still get great reception. If I can update this posting - I'll let you know.
Posted by Kyrialei
First time using a prepaid service and I have been very pleased with the results after a month of use. Best value in the area when considering cell coverage, data amount (for people who don’t use the device for streaming) and cost.
Posted by Consumer