Customer Ratings & Reviews
See more imagesTurtle Beach - Command Series KB7 TKL Wired Hall-Effect Gaming Keyboard for PC - Black
- Model:
- TBK-2004-01-US
- SKU:
- 6676909
Customer reviews
would recommend to a friend
- Rated 1 out of 5 stars
No buy.
Dexterdj Posted
Best buy, this isn't living up to its name best buy. I liked it first. But then I noticed that every time I reboot my computer, I have to unplug and replug the thing because the software will not allow for it to be connected to after the reboot. Also, the keyboard is slow. It has moments where it's repeating keys 100 times way after you press the keys, it acts like a Chinese wireless keyboard that has no quality and a lot of latency. I thought that I would like it but the more I tried to use a software the worst performed. I immediately decided to get rid of it once I saw the repeating characters. I knew that I would hate this keyboard because I would play a game online. I would play a game online and then later on find out that during the game when I'm streaming I have to apologize for losing because of the stupid repeating keys in the keyboard and freezing. Worse by I ever experience because I liked it so much and wish that it worked but it doesn't
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted
Hi Dexterdj, thank you for taking the time to review the KB7 and for the feedback. I'd like to inform you that we recently released a firmware update for the keyboard as well as a software update for the Swarm II app to provide a more seamless experience. Also, our Tech Support team is available to ensure that your have a smooth journey with the KB7, reach out to them here with any questions: https://turtlebeach.com/contactsupport
- Rated 3 out of 5 stars
Very cool, looks great, but had some issues
XanderF Posted
My laptop is capable, intel i9, 64gb ram, etc. However, when I downloaded the software and plugged this in. My laptop couldn’t operate. Took me a long time to get through setting up and using this thing. I took it to work and installed on my PC that I use to manage my shop, another very capable machine. Was not as slow but, wouldn’t consistently show the macros and stuff on the screen. Just got tired of fighting it.
I would recommend this to a friendBrand response from Turtle Beach Support
Posted
Hi XanderF, thank you for taking the time to review the KB7! I'm happy to inform you that we recently released a firmware update for the keyboard as well as a software update for the Swarm II app to enhance the user experience. In addition, our Tech Support is fully prepared to tackle any questions you may have regarding the keyboard or warranty service as needed, please reach out to them here: https://turtlebeach.com/contactsupport
- Rated 3 out of 5 stars
Don’t launch a product half-baked
Keller Posted
There’s a really bad bug where the display starts to glitch when the fans are pushing 35 degrees which should be addressed.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted
Hi Keller, thank you for the feedback on the KB7! Our team recently released a firmware update for the keyboard as well as a software update for the Swarm II app addressing concerns we've received. I recommend performing the updates if you haven't done so already and I'd like you to know that our Tech Support team is available if you need any help along the way, please reach out to them here: https://turtlebeach.com/contactsupport
- Rated 1 out of 5 stars
All show, no go
NICKF Posted
They had an opportunity to knock it out of the park with a touch screen AND it's modular... you can add parts to either side of the keyboard... but they failed... buy it and return it!!
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted
Hi NickF, we're sorry to hear about any trouble you may have had with your keyboard. I am happy to inform you that our Tech Support team is fully prepared to tackle these troubles and work towards a resolution with you, please reach out to them here: https://turtlebeach.com/contactsupport Moreover, we're always looking to enhance the user experience with updates to the product and its accompanying software of which we recently released for both!