See more imagesTwin454s Posted
We got good results from our Vicks humidifier -- it performed as described, emitting a gallon of water per 24 hour period, and ran fairly quietly. But our water container developed a leak. We contacted Vicks to send us a new water cannister, to replace the leaking one. We supplied them with the bill of sale, the date code from the plug, and a clear description of what we wanted, We live in Arizona where it is very dry -- my wife has lung problems, and we needed the extra humidity. They demanded that we send the whole unit back to them for inspection, and in 4 - 5 weeks, they may send out a new unit to us. Our reply to Vicks was that this was a very onerus solution: no humidification for 4+ weeks? I repaired our canister with water-proof tape, and so far we have prevented further leakage. This company is not cooperative, and does not seem to stand behind their product. I have attached a picture of my DIY repaired water cannister, which can't cost more than a few dollars!
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We're sorry to hear you had this experience. We’d love to help. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
TylerL Posted
A much needed upgrade. Was fair priced, works as it should. Only downfall is the vapo pads you can use, dont last very long. Has to speed settings. One you can hear. The other is silent.
Recommended Posted
Easy to set up and works well. It's quiet when in use and water refill is simple. Recommended for small rooms that have occasional need of a humidifier.
Mafarifisofoul Posted
Very easy to use. I live in the dry desert, and I have been using this product for the last month and I've noticed changes in my living room, next to the kitchen, that now due to the pandemic has been the place where I exercise. It throws cool mist that helps the place to feel fresh and with a good smell.
Aray Posted
Got this for my son’s room. It’s very easy to use and works great. The cool mist is nice. It helps him breath better.
gemini Posted
very helpful, easy to use, good price, was more than I expected, good size, very pleased
Jose Posted
Requires expensive filter replacement, smells rancid when the filters goes bad. It's easy to use at first, easy to replace the filter , and its' safe if knocked over. This will be an expensive long term purchase to maintain and it will be difficult to find OEM filters.
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Thank you for your feedback. We will share this information with our team. Please note, depending on your water quality, use and care, these replacement wicking filters will last up to 30-60 days. Individual retailers set their own pricing, so this may vary depending on where it is purchased. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Teacher Posted
Great humidifier- easy to operate. On low setting it is extremely quiet with an occasional “gulp” sound I forget it’s on. On the higher setting you can hear the fan but it isn’t to loud. I usually use “humidifier cleaning balls” with this product to keep it clean.
Hamza Posted
It's not the misty kind of humidifier. It's basically a swap cooler. It's slow to add humidity it took it a day or so to rise the humidity of my bedroom form 28% to 35%. I think that's fair considering it's very very quiet.
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Thank you for your feedback. We will share this information with our team. Please note, various conditions can affect the performance of your Cool Mist Humidifier. Initially when using a unit, it can take a seemingly long time for the humidity level in the room to rise. The reason for this is that your unit is constantly trying to push moisture into an extremely dry environment. Everything in that environment (walls, floors, furniture, carpet, etc...) is absorbing this moisture. Only when all the objects in the environment are saturated, will the water from the humidifier stay in the air. Due to this, we recommend leaving your humidifier on the highest setting. If you have dry heat, such as forced hot air, it is best to let the unit run constantly. You will know the humidifier is working because the water level in the tank will go down with use. We hope this is helpful! If you require assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Annie Posted
This humidifier is fantastic. It works beautifully, is quiet and even looks nice. It is easy to use and easy to clean. You can add aroma and that makes it even better. It humidified the air just right and turned my inside dry winter air into something like Springtime.
Jaime Posted
Nice and quiet, the air flow is pretty good, I just wish there was a higher setting. Also, I wish that you added water from the top, my carpal tunnel gives me issues sometimes and having to carry it back and forth can be a pain at times. Otherwise, a great product
InfernalHound Posted
Works amazing and fits everywhere. Great to leave on at night.
Amit Posted
Great humidifier but it makes lot of sound. It works perfect in medium size room.
SarahA Posted
Good device! Use it in my kids room. With the vicks vapor tablets
Chris Posted
I bought this humidifier for a co-worker and she has had nothing but praise for it. She suffers sinus issues from stuffy/dry locations and she found this gem to work like a trick to prevent her from having nose bleeds. The vapors helps her and her child sleep well at night. I will def recommend.
MoeD Posted
Great quality and silent!! just the filter sometimes hard to find
TopherRaym Posted
Quiet and lasts through the entire night. Easy to fill and clean. Being cool-air is a nice plus too!
Patty Posted
Works great and I still continue to use it every night!
Hector Posted
Right size for my bedroom, quiet and lightweight. Good product I recommend it to any one
CoCo Posted
Oh I like the way this humidifier provides a very fine mist. However, it can be difficult to find the filters in stores.