Customer Ratings & Reviews

I don't think I would have figured out how to get the streaming services to work without the demonstration by the geek squad. I didn't know I would need to use my laptop, phone, and tv to get one streaming service to work on the tv. I love my new tv and the placement on the wall. They showed me how to use the remote and how to access many of the features on the tv. They were very patient with me and spend ample time with their explanations. They treated me with much respect and were very professional.

Arrived on-time. Good set up. Had helpful tips. Provided guidance on use of the product remote and the cable remote.

The guys were very helpful in getting everything set up and walking me through the steps.

Had my TV delivered and installed excellent service, highly recommend Best Buy to anyone

The Geek Squad let me know that they could set up the new TV with my current provider and my apps after the installation. I was extremely happy to pay for this add-on service. The Squad got the job done with expertise and efficiency and a pleasant attitude. Hats off to them and my gratitude for not having to spend hours trying to do it myself without the expertise :)

I appreciated the rep offering this service (which should have been offered by the sales rep). He did a great job of explaining and demonstrating the features on my new Roku tv. My complaint is that there are no written instructions to refer back to because we senior citizens do not always remember what we are shown and need a written reminder as a referral.

James was able to use cables we already had to get our existing sound system working.

Really like the new view, picture is vibrant and really pops

like the sound the picture oveallk nice product tto view programs

Best decision ever to add on the device configuration and demo! The Geek Squad members were very knowledgeable and patient in showing me how smart my new smart TV is!

Thank You Jacob for your help with setting up my tv. Your patience, kindness in answering all my questions and making sure everything was set up just right

Having lost TV steaming on older TV using fire stick, this offered the solution and we now enjoy our TY streaming service with this Smart TV

The Geek Squad team was impeccable. Efficient service, on time, attentive to my needs, clear explanations. I don't see how it could have been better!

The technicians were very professional and made sure we understood how to use our new TV and all its features. Their knowledge of the product was impressive.

Good work by the team and the staff on this project and their dedication!

The squad did a great job installing our new soundbar system on our primary TV -- always well pleased!

Great tv shows great color nice size you can see it from everywhere

Rep did a great job removing defective TV and installing new TV and setting it up.

I was disappointed in the Geek Squad this time. I was supposed to receive free instillation and set up with the purchase of my new tv which I was a replacement for a tv that died under my Best Buy extended warranty. The Squad did a great job removing the old tv and hanging the new tv in its place on the wall. They plugged in an HDMI cord from the tv to my cable box and another one to a DVD player. They then informed me that the free setup only applied to setting up streaming, not to configuring (connecting a HDMI cable to a cable box) because few people use cable tv anymore. So they gouged me on site for a 99 dollar fee for basically “connecting” the HDMI cable and pairing my Comcast remote to the tv. I could have done both of those things myself. After the Squad left, I tried to connect to Netflix only to discover that my tv was not connected to the internet, and that I had to sign into a Google account before I could stream any apps. So I had to set my tv up for streaming myself. I wish I had known that before I had given the guys a generous tip. I felt ripped off. When I went back and told my salesman about it, he said that the Squad has strict time constraints and that I should complain to Best Buy and ask for a refund of the 99 dollars.

They are friendly, understandable, on time and professional. There amazing when yhey can repair or install anything with the least amount of time.