Customer Ratings & Reviews

I purchased this viking refrigerator in July 2020. Delivery and installation of Best Buy was terrible the declined to install any appliances due to difficulty of going up 2 steps in my home. They left my appliance Purchased in my garage. I waited a week for them to install my refrigerator. Now the refrigerator after have the refrigerator installed nothing was wrong at first. Until water started leak .I first thought it was a dishwasher which is next to our fridge.But soon learned that it was a fridge that has a plastic pan that collects water it was cracked and leaking, still waiting as of October 2020 for replacement, Im been told it on back order currently feb 8, 2020. Also our ice marker new made ice a-lot of ice It was basically always empty , we so confused as to why. We called viking to check out, they sent out 3 party company to Diagnostician didn't mention the freezer was not cold enough. He had mentioned also that takes up to five days to fill up with ice and This fridge Raiders are not designed to make a lot of ice. Few days later the ice maker stop making ice all together.Don't know why.I have to buy ice at the supermarket every time i needed ice. Also handle of the ice maker is broken i just glued on poor quality.

After 18 years it was time to replace our original Viking Refrigerator. It was great to have the new features and it fits right in the same spot as the old one! Cooling and Freezing more consistent than older model. Vacuum Seal better as well. LED Lighting a nice upgrade!

I love this fridge. Installation team was excellent! Highly recommend.

I have has so many problems with this refrigerator/ freezer. It was delivered with a broken fan. Most of the LED lights had to be replaced in the first 6 months. The fronts of the freeze drawers pop off because the plastic is distorted. All 3 of the drawer pairs in the fridge side have come off the track and fallen apart. Some were replaced by Viking in warranty. That ones they wouldn't replace, I just took out and use plastic bins. Initially the appliance repair shop covering the warrantee was very helpful, but they stopped returning mt phone calls. The seal on the bottom of the door is broken. Three of the shelves on the door have cracked. I have them taped with duct tape because I don't want to pay $900 to get new ones. I was able to get one replaced, but they won't replace the rest. So ridiculous! DO NOT BUY THIS!!

At this price point I express better quality. Everything functions great, but one of the door Dairy bins was defective and one of the door stops broke during normal use.

It took 15 months to get the refrigerator, after the install, the Ice maker didn’t work, repair man came out pretty quick but the ice just doesn’t fill up fast enough (very slow ice maker) Nice refrigerator but for $12,000 you’d expect a bit more. Also the unit should definitely have a bigger ice bin!!! Definitely not worth $12,000!!!!

It is unbelievable that you can pay $10,000 for a Viking fridge at Best Buy's and it arrives with broken hinges and neither Viking or Best Buy's will take ownership. Now Viking has come in and told us that this may take another 7 to 10 days to fix and that I may have to pay for part of the cost!!! A fridge that has been purchased and installed by Best Buy's and never used!

More sturdy than previous Viking fridges, but got delivered with a dent

We purchased Viking fridge on 8/22 with delivery on 9/2. Guys came in installed no problems. Delivery guy said it would slowly start to cool & reach proper temp by morning. It never did! Called Geek Squad first thing and we've been waiting for replacement which won't be till 10/7 !!! High end fridge like Viking and it doesn't work from the get go, is unacceptable. Big disappointment, we should have gone with another brand.

This enormous refrigerator works great, its quiet and it looks great. It was the finishing piece for our kitchen remodel and it brought the whole design together.

Refrigerator is having issue with the ice maker and it is making a noise every couple of hours.

After waiting over 4 months, the unit arrived and was finally installed. It works well, but the drawer configuration is different than the store model and not nearly as efficient (two half drawers instead of a single drawer the entire width thereby causing one to 'lose' valuable space). the freezer side also makes an intermittent but loud humming noise (65 dB) and Viking is replacing it (after another 4+ month wait)

This refrigerator is very beautiful and has more room inside than most others I looked at. It has a very professional look and feel to it. Viking is great.

Purchased a brand new Fridge and I'm not happy with it. first fridge the freezer fan was broken, I returned and waited 4 months for the replacement. they delivered the 2nd fridge a couple of days ago and Fridge is not cooling and it keeps beeping at 42 deg high temp. I'm going to wait another day and hopefully the temp correct itself.

I am not satisfied with this product. They came out to measure to make sure it would fit in required space. Twice installers have come and it is not properly installed. I am still trying to settle this issue. Not a happy customer. First time the drill needed to be recharged. Second time the installer didn’t have the correct too to reinstall. The refrigerator has scratches around the handles and around the Viking insignia. The built in cabinet doors are not closing properly because of how ut was installed. I have been back and forth and will soon contact a lawyer to handle this. I would not recommend anyone to purchase this from Best Buy.

Great unit! Looks amazing! Great storage and options to keep food fresh.

Great refrigerator, fit right into my kitchen because I bought my first Viking 29.1 cu. ft. frig 20 years ago before it crap. Replace it with another Viking Refrigerator.

I do not like the way they split the drawers in half horizontally. they should have made some of them wider and left some narrower. My old sub zero which is the same 48" size had the drawers going all the way across. Viking's 42 " refrigerator has the drawers going all the way across.

Literally a beautiful piece of stainless steel equipment. Interior design is also visually pleasing. Adjustable shelves and separate storage units provide maximum flexibility to accommodate any food storage needs. Installation was quick.

First I have to state we are very pleased with Best Buy. They bent over backwards to get our appliances installed. Our complaint is solely with Viking. Shortly after the unit was installed we noticed things like ice cream were not staying frozen in spite of the unit reading minus 1 for the freezer. It started with the upper shelves so we moved things down in the freezer section. Then we saw the problem on lower shelves. We were referred to a repair company by Viking. They promptly came out and diagnosed the problem. There is a part that has failed that removes frost from the freezer. The entire back of the freezer was covered in think ice and the unit basically shut off. We bought some ice, used some freezer space from the neighbors and shut the entire unit off to thaw. Viking has missed two commitments for part delivery to the repair company and we don’t really believe the next date either. We’ve restarted the unit and watch it like a hawk as it’s the only option we have. The thing runs all the time rarely shutting down. The wear and tear has to be taking a toll on the durability. If I had it to do over I would forgone the package discount and bought another Sub Zero. They’re dependable.