Customer Ratings & Reviews
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Top Mentions
would recommend to a friend
- Rated 3 out of 5 stars
A decent drone
JasonW Posted
This is a decent drone. It flies well enough. I don't think the anti-collision works at all. The GPS seems to work ok, the aircraft will return home when instructed, or when there is a low battery. The camera is no good the pictures are grainy and it is shaky.
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi JasonW, thank you for reaching out to us. We are sorry to hear you are experiencing problems with the drone. As this product has warranty of one year, please reach out to us at 18005929541 or [email protected] quoting ticket number 42951, we will try and help you fix this issue. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Avoid this product
GRRR Posted
Would not connect to the controller, and app did not connect to the camera. Junk. Guess that's what $150 gets you in a drone.
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Greetings,
Thank you for reaching out to us.
We apologize for the delayed response, this isn't the experience we aim to provide.
If the issue persists and you require assistance, please reach out to us at 1-800-592-9541 or [email protected].
Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 2 out of 5 stars
Not a stable video transmission
Tonie Posted
I initially liked the way it was able to handle the strong winds outside. The issue i had with this drone was the stream line from the camera to the phone. It was very choppy no matter if you were next to the drone or from a distance, there would be a delay or the image would be slow. My cheaper indoor drone had a better connection and reliability during flight.
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi Tonie, thank you for reaching out to us. We are very sorry to hear about the issue with the drone. This is highly unusual. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42405. We will try and assist you further with this. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Bad drone
Schweatyknuts Posted
Had this item for about 3wks, its broke already. Wouldn't sync with the app, 2 of the 4 motors stopped working and bb charges to return bad product. I would definitely recommend buying dji over this poorly made item. I'm going to attempt to use the mfg warranty but definitely not worth the $150. Should be more like $75.99 if that
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi there, thank you for reaching out to us. We are sorry to know the unit is not working as expected. Please reach out to us at 18005929541 or [email protected] quoting ticket number 20043, we will try and help you fix this issue. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Drone
WilliamR Posted
Engine 1 stop working. Need more improvement. Same issue with 2.
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hello William, thank you for reaching out to us. We apologize you are facing problems in setup of this product. Please reach out to us at 18005929541 or [email protected], quoting ticket number 60154. sharing more details of the issue, with phone model, operating system etc. We will try and fix this for you. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Drone malfunction.
ClaudiaF Posted
2nd time to purchase. First drone had a power button that did not work. 2nd drone can not be programed. Need to return because I don't trust a 3rd drone would be better.
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi ClaudiaF, thank you for reaching out to us. We are sorry to know the you are having issues with the second purchase also. Please reach out to us at 18005929541 or [email protected] quoting ticket number 42535, we will try and help you fix this issue. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Drone
DanielV Posted
Trash, didn’t want to connect to the controller to fly and the light was not turning on when I open the package
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi DanielV, thank you for reaching out to us. We are sorry to hear the drone did not power on. Have you charged the unit for 4-5 hours before use. If yes, this is unusual. Please reach out to us at 18005929541 or [email protected], quoting ticket number 43295, sharing details, we can try and help fix this for you. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Love My Drone!
hockeynut120669 Posted
Awesome drone!!! So easy to fly and surprisingly durable. Have had a couple of crashes and the only thing that broke was the propeller or propeller guard that can be easily replaced. Recommend buying a spare battery (if you can find one in stock online). Just makes it easier to enjoy flying the drone longer.
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi there, thank you for a review and for your suggestions, we will pass into our concern team. Regarding the battery it is out of stock currently, we request you to check back later. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42203, if you have any more suggestions/feedback for us. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Good
Marfia Posted
Nice for a new gamer or rookie in that category…..
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi Marfia, We are delighted to learn that you're having a positive experience with our product! We sincerely hope that your enjoyment persists. Please reach out to us at 1800-5929-541 or [email protected], quoting ticket number 60687, if you have more suggestions and feedback. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Sky Hawk Drone
Bobbyflo Posted
Vivitar - Sky Hawk DroneI is An Excellent Drone We really Love It, It Handles Great. A Great Drone For Beginners
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi there, thank you for the great review. Please reach out to us at 18005929541 or [email protected], quoting ticket number 20015, if you have any more suggestions/feedback for us. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Perfect
CarlosM Posted
This product is very good and very easy to use I’m very happy with this one
I would recommend this to a friend - Rated 1 out of 5 stars
Calibration
Megan Posted
Can never get it to calibrate it won’t connect and can’t use it
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi Megan, thank you for reaching out. We are sorry to hear you are experiencing issues with the drone not calibrating or connecting. Please reach out to us at 18005929541 or [email protected] quoting ticket number 41443, we will help you to fix the issue. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Drone
OsvaldoLzr Posted
Very good starter drone I recommend this drone!!!!
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi, We're delighted to learn that you're having a positive experience with our product! We sincerely hope that your enjoyment persists. Please reach out to us at 18005929541 or [email protected] quoting ticket number 60211, if you have any more suggestions/feedback for us. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Awesome Drone
mehereford Posted
Still learning, but it is an awesome drone to use.
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hello,
We are delighted to learn that you are having a positive experience with our product!
Please reach out to us at 1-800-592-9541 or [email protected] for any help or suggestions.
Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Awesome
it is awesome to use and fun to explore with each time.
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi there, thank you for the great review. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42416, if you have any more suggestions/feedback for us. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Will never return to Best Buy
ScottM Posted
Terrible product and customer service. Complete garbage. Best Buy has officially lost my business after 20 years.
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi Scott,
Thanks for reaching out.
We apologies the inconvenience caused. This isn't the experience we aim to provide.
Please reach out to us at 18005929541 or [email protected] quoting ticket number 20144, we will try and help you fix this issue. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Don’t buy this guy
PapaornM Posted
Terrified of being called out for being too mean this time thing never lifted in the air took 2 days on it
No, I would not recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi,
Thanks for reaching out.
We apologize for the disappointment and inconvenience caused by the issues with the unit.
Please reach out to us at 18005929541 or [email protected] quoting ticket number 20178, we will try and help you fix this issue. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
crazy fun
Anthony Posted
this thing is great. love flying it around. and i got a great deal. totally worth the money.
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hello,
We are delighted to learn that you are having a positive experience with our product!
Please reach out to us at 1-800-592-9541 or [email protected] for any help or suggestions.
Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Drone
Samsungbuds Posted
I got this as a anniversary gift for my boyfriend.
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi there, thank you for the great review. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42526, if you have any more suggestions/feedback for us. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Best drone
hernandez85 Posted
Good drone, i like that..excellent good for take panoramic pictures
I would recommend this to a friendBrand response from Vivitar Customer Service
Posted
Hi there, thank you for the great review. Please reach out to us at 18005929541 or [email protected] quoting ticket number 41501, if you have any more suggestions/feedback for us. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/vivitar.jpeg" alt="vivitar" title="vivitar" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />