Customer Ratings & Reviews
See more imagesVTech - 2 Camera 5” Smart Wi-Fi 1080p Pan & Tilt Video Monitor - White
- Model:
- RM5764-2HD
- SKU:
- 6473805
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Great monitor set!!
SeanW Posted
Cameras are great and easy to set up. The app is wonderful as well. These have lasted us at for over 2 years and going strong. We are able to talk through the monitor as well as the app too, night vision is great quality! Would buy again for sure.
I would recommend this to a friend - Rated 2 out of 5 stars
Faulty cameras
Hannah Posted
Started off great. A few months in, only one camera would register. A couple months after that, the “bad” camera wouldn’t stay on. The switch kept sliding to the off position. Recently, the “good” camera started doing the same things. I saw similar reviews before we bought ours, hoping for a different outcome. No luck :-/ Not worth the money. The screen and camera quality are decent, and I liked the built in sound machine options.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Cameras
MariaA Posted
My cameras are very helpful. I can check my apartment everytime I need to do so
I would recommend this to a friend - Rated 4 out of 5 stars
2nd vtech monitor 1st was a dud
SusanM Posted
I am happy with this monitor and have had no issues after about 4-6 weeks. Originally had the 7” screen version and it never stayed connected and would cut out. Tried everything but exchanged for this version to give it a shot. So far so good. Glad I was able to make it work because I needed 2 cameras for each kids room and wanted a handheld screen and app capabilities. Not a lot of monitors offer all of these things. We have a long extended ranch home and have had no connectivity issues in the basement or far from babies room. I really like the split screen option to view both cameras at once.
I would recommend this to a friend - Rated 1 out of 5 stars
Great while it last
BeavertonDad Posted
Works amazing but after owning for 2 weeks one camera won’t connect to the wifi or the monitor. I tried troubleshooting the problem, but nothing seems to work.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Hi - We are sorry that the VTech baby monitor did not meet your expectations. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. We are looking forward to hearing from you to get the issue resolved.
Thank you,
-VTech Support <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 2 out of 5 stars
Thumbs up until day 3
Fail Posted
Loved this set initially; picture was super clear wven with night vision, was able to pan to see my toddle running about, wide angle to see most of the room, screen goes to sleep to save battery and comes back on with noise or movement detection...but one of the cameras lost connection within a few days and was unable to reconnect. I followed att the troubleshooting instructions and still couldn't connect, even switched cameras do i know it wasn't the location or proximity to my router or to the parent unit. I contacted vtech but got no response. Given the other bad reviews i just returned it for refund.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to [email protected] in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Broke after a year
CandaceP Posted
We bought this is march of 2022, its now june of 2023 and one camera stopped working. I've tried everything to get it to link and nothing has worked.
No, I would not recommend this to a friend - Rated 3 out of 5 stars
Stopped working after 6 mo
CourtneyF Posted
When the monitor works it’s great. We loved having 2 cameras and the dual view on the monitor, but I would likely not purchase this again. The connection is spotty and now after 6 months it the monitor wont connect to the cameras at all. For $170 I would expect it to work much longer than 6 mo. This is the second time we have purchased this assuming that the first was just faulty, but overall I don’t think it’s a lasting monitor and would not recommend.
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Cameras don't last
FrankK Posted
The cameras do what they have to. After 6 months, one of the cameras has failed and won't connect at all anymore, rendering it useless. Extremely disappointing.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
they connected rarely
IrlhemV Posted
It worked a few times and I was never able to connect it, I thought it was the internet and since I couldn't change providers I had no way to verify if it was because of the internet, now they change the internet and it actually doesn't work
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Junk
JacobH Posted
Junk cameras stop working. Got replacement thatbone did the same exact thing camera wont connect. And the camera that still works loses connect all the time
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Best Buy needs to discontinue this product
brcreel Posted
Reading the other reviews, I see that I'm not alone. These units simply do not work. I have exchanged this product four times. FOUR TIMES!! And not one of them worked. Every single time they would connect for a couple of hours, and then poof, no connection. Every time I called the manufacturer they simply said the cameras were defective and to get them replaced. Well after four times I am over this. I have good experiences with VTech in the past, so I expected a lot more - especially at $169. Time to try something else.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Hi - We are sorry to hear about your experience with the VTech baby monitor. You may need to delete the baby monitor in your app then add it again to generate a new QR code. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. We are looking forward to hearing from you to resolve the issue.
Thank you,
-VTech Support <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Totally unreliable
boringname Posted
It just doesn't work. I didn't believe other bad reviews and figured people just didn't know how to get it connected, but it's a deeply flawed product. Cameras disconnect at random, without regard to distance, and are seemingly only reconnected with luck and multiple restarts. When it decides to work it's actually a pretty amazing system, but it's totally unreliable--which is not something a baby monitor can be.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Hi - We appreciate you bringing this to our attention. We are sorry to hear about your experience with the VTech baby monitor. We'd like to take care of your issues personally and make sure your problems are resolved. You can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays.
Thank you,
-VTech Support <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Does what you want it to do
Fred Posted
Does everything you're buying it to do. Cameras are easy to mount and control. Monitor is clear and easy to use. Only gripe is it takes a little while to come on when powered on. Generally great overall though, and great that you can choose CC or WiFi.
I would recommend this to a friend - Rated 1 out of 5 stars
Non functioning product
Nancy Posted
The cameras do not pair and the unit does not load onto my phone. It does not work as it should and Vtech customer assistance is terrible! They don’t know what they are doing! I will return the unit and get my money back!
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Quality sucks
jshi Posted
Definitely do not buy Bought the first set and one of the cameras failed in 24hrs. Replaced the set and one of new cameras failed within 12hrs. Neither time the failing camera would connect to the internet or monitor. Power light usually goes off after connecting but after failure the LED will not turn off. The server seems to be down so often it creates anxiety about if the cameras are working.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry for technical issues faced by you while using our Monitor and MyVTech Baby Pro App. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
We faced few technical downtimes in last few days and have now resolved the issues. We are regularly upgrading our systems to enhance the security of our services. Thank you again for bringing this issue to our attention.
In case of any further issues, please contact us by email to [email protected].
Regards,
VTech Support Team <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Mehhh
Afair Posted
When it works it's great but loses signal often. Maybe I got a dud?
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Better 1 then 2
Rose Posted
I like the product this is my second try and i still can not get the second camera to link.
I would recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to [email protected]. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 2 out of 5 stars
Not Happy
Nothappy Posted
The camera and monitor keep disconnecting. Ended up having to return the item.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted
Dear Customer,
Thank you for sharing your feedback and taking the time to review our product.
We apologize for the trouble. It is possible that your camera has not updated to the latest firmware. Please leave your camera plugged-in, then cycle the power on your router. When the camera reconnects to the WiFi network, allow it to sit for 4-6 hours to allow sufficient time to fetch and install the latest update. If your connectivity trouble continues, please contact us at 1.800.595.9511.
Please contact us by email to [email protected] in case of any other issue. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team <img src="https://s3.amazonaws.com/stratos-logos/logos/vtech-babymonitors.jpg" alt="vtech-babymonitors" title="vtech-babymonitors" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Amazing
JohnP Posted
I love this camera. I love that it have night vision, and temperature alerts and I can check on it from my phone when I’m at work or not at home,
I would recommend this to a friend