VTech - VCS754 Conference Phone - Gun Metal

This phone did not work for our office because our computer system would not allow the phone system to download. I think the phone would have been good for what we needed. The phone is not wireless as advertised. Only the speakers are wireless, the phone still has to be plugged in.

First off, this is a SIP phone that can be used with VOIP providers. You cannot simply connect it to a conventional phone jack. As a VOIP phone, it's pretty amazing. The base phone itself has two microphones and a speaker, then there are four wireless microphones that can be taken out of the base and placed throughout the room. The wireless microphones are put back in the base phone after calls (they recharge while in the base unit). Sound quality is quite good and was better than some of the Polycomm units we had prior (IP5000, IP7000). Those who complained about voice quality prior were extremely pleased with this new Erisstation 754. My only concern is that technical support is email only. The phone number they provide simply has a message to go to their support website where response times are 1 to 2 business days (though they do seem to have good support reps when I've used it). Still, when something isn't working....that's a long time to wait and there's no option to call for help. We've had other units of these for over two years, so they seem robust and work well...so I hope I don't need to use support too often.

This is a very good setup when you have all the proper features to support it, but if you don’t it’s not useable. Make sure you have the network setup to support or you will be returning it like I did. Excellent concept though, I really wish it worked out.

Great looking phone. However this a true voice over product and it fails miserably. Wish it would of worked because it looks awesome!