Customer Ratings & Reviews

Posted 1 week ago

Thank you for sharing your insights with us. We regret that you have had a negative experience with your Whirlpool® Refrigerator not cooling. Please review the following professional troubleshooting tips for this concern:

Location and Temperature: The refrigerator is designed for indoor, household use only, with an ambient temperature range of 55°F (13°C) to 110°F (43°C). Operating outside this range may lead to improper temperatures or reduced performance.

Heat Sources: Do not install the refrigerator near an oven, radiator, or other heat source. For best performance, do not block the base grille or install the unit behind a cabinet door.
Leveling: Ensure the refrigerator is level, as this is important for proper overall operation. Check that the floor is level and use shims if necessary. Refer to your Owner's Manual or Installation Instructions for model-specific leveling information. https://youtu.be/Ia_j-CyogtcIf

Power Outage: The Power Outage indicator (on some models) signals that the power supply was interrupted and the freezer temperature rose. The display will show “Power Outage” with an alert tone. Touch any button to stop the tone, and touch any button again to clear the icon.
Showroom/Demo Mode: This mode (on some models) is for retail display and prevents cooling. If the word “Showroom” lights up on the display, consult your Owner’s Manual for the model-specific sequence to exit this mode.

Cooling Function: Verify the cooling function is turned on, as some models may need to be manually turned back on after a power surge/outage or may have been accidentally turned off during cleaning. Consult your Owner's Manual for specific instructions.

Recent Installation: Allow 24 hours for the freezer to reach proper temperatures. Check that the freezer door seals correctly and rearrange any bins or packaging material as necessary.
Large Load: Adding a large amount of food or beverages warms the unit. It can take several hours for the temperature to stabilize.

Condenser Coils: Routine cleaning is generally not needed. However, in greasy, dusty, or high-pet-traffic environments, clean the condenser every 2 to 3 months for maximum efficiency. Refer to the Owner's Manual for model-specific cleaning information, as some models may require a certified technician. https://youtu.be/YHiIZnK-6CY

Temperature Controls: Controls are factory-preset to the "mid setting."
Wait at least 24 hours between adjustments and then recheck the temperature.
Adjust the control to the next higher setting to make the refrigerator colder, or the next lower setting to make it less cold. Repeat this process until the desired temperature is reached.
Consult your Owner's Manual for model-specific control panel information. https://youtu.be/OD_vwmOav78

Airflow/Vents: Ensure proper airflow between the freezer and refrigerator compartments. Locate the vents and confirm that nothing is blocking the airflow. Blocked vents can lead to temperature and moisture issues. Avoid placing temperature-sensitive items (eggs, liquids) in the direct airflow path. Refer to 'Check the Air Vents for Blockage - Ensuring Proper Air Flow' for more information.
Motor Run Time & Door Use: The motor runs longer under warm conditions; normal run time is about 40% to 80% of the time. The refrigerator will warm up when the door is opened often or for prolonged periods, which can also allow excess moisture in, potentially causing frost or condensation. Try to minimize the frequency and duration of door openings.

If these troubleshooting steps do not resolve your concerns, please feel free to reach out to us through any of the following options:
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