You're excited to buy a new Gaming Handheld — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.
Q: What if my battery won't hold a charge?
A: The plan includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.
Q: What if my screen develops bad pixels or a shadow image?
A: Geek Squad will correct the issue if your screen has at least three pixels that are always the same color or a ghost image that won't go away.
Q: How do I start a claim if something goes wrong with my device?
A: You can visit your local Best Buy store to start a claim or call Geek Squad at 1-800-433-5778.
Q: Will this plan cover a power surge?
A: Yes, if a power surge or fluctuation damages your product, Geek Squad will fix it. This includes surges caused by lightning strikes.
Q: Does Geek Squad Protection cover accidental damage?
A: Yes, Geek Squad Protection covers you for accidental damage in addition to enhancing your manufacturer warranty.
Q: What happens if my hard drive stops working?
A: If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include data recovery.
Q: Are there any fees for parts and labor with this protection plan?
A: No, Geek Squad covers 100% of the costs of parts and labor for covered repairs with no hidden fees.
Q: Can this Geek Squad Protection be transferred to a new owner?
A: Yes, you can transfer your Geek Squad Protection when you sell or give away your covered product. There are no additional charges or restrictions, simply call 1-800-433-5778 to transfer.
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