1-Year Geek Squad Protect & Support Plus

  • Model: 1 YR GSP&S+ DESKTOP $600-900
  • SKU: 7613369
1-Year Geek Squad Protect & Support Plus
$109.99
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Overview

Ratings & Reviews


Overall Customer Rating:
94% of customers would recommend this product to a friend (358 out of 381)

Features


1-Year Geek Squad Protect & Support Plus


Overall customer rating

4.6
94%
would recommend to a friend

Most recent reviews

See all customer reviews
  • Rating: 5 out of 5 stars

    Great service

    Posted
    Shorty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recommended always getting Geek squad. You never know what could happen to your electronics.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase

    Posted
    Redd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Came in handy...replaced my HP Envy that stayed in the shop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    No issues.

    Posted
    Dave88
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This came with my pc purchase. Solid machine. Never needed it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Computer

    Posted
    Teena2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I brought this computer last year to play games on and so far it's been amazing!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I have never use

    Posted
    Vimapa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this program but so far I don't have to use it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst EVER!! 0 stars!!

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In store - Worst customer service, worst support, not knowledgeable, do not provide services they are supposed to or that you request, totally F’d up set up of new computer & didnt get it all up & running smoothly for 5months!!!! Never will use Geek Squad again!! Sad because the remote/online customer service was actually good.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi, James. Thank you for taking time to provide your feedback around this repair. I'm very sorry to hear of any trouble! I would recommend speaking with a store manager if you need any additional in-store assistance, as they'd be in the best position to help.

  • Rating: 1 out of 5 stars

    absolute useless

    Posted
    ruthlmut
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I brought my Alienware Aurora R5 desktop to the store in Flagstaff to get a noisy power supply replaced and maybe get an additional fan installed for the SSD drive which is running too hot. Upon arrival at the store counter, the associate asked to have the password for my PC at which time I gave him the passcode to be able to run the PC. He insisted that he doesn't want the passcode but needs the password instead. All he needed to access and run the PC for whatever testing, is the pass code (Windows10 Pro). I was not about to give them access to my documents folder. I finally grabbed my PC and left the store without getting stuff done. I wasted a nearly 200 mile trip to Flagstaff. I am going to insist to get my money back for a service which seems to be useless.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Generally speaking, when a hardware item is being replaced in a PC, we do ask that the customer provide us with the password of the unit as we do have to run diagnostic software and at times install drivers. Without access to the unit, we would be unable to complete the repair. We take your privacy very seriously and we welcome you to create or enable the Guest account so we can still have access to the unit, while keeping your personal files safe.

  • Rating: 5 out of 5 stars

    Thanks

    Posted
    Sweetjo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I used this three times during the year and was glad I had purchased it. Next time I was more careful in selecting a computer.

    I would recommend this to a friend


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