Thank you for sharing this feedback with us. We always enjoy hearing when something is working well for a customer. If you have any further questions regarding your comment about the product being slow, feel free to reach out to our Geek Squad support at (800) 433-5778.
Rated 1 out of 5 stars
Sent my laptop off for 2 weeks just to repair the screen have had it back 10 days and its all white screen now great repair for something they could have done in store instead of waiting weeks for it to be done and not done correctly
No, I would not recommend this to a friend
Brand response from GeekSquadSupport
Thank you for taking time our of your day to let us know about your laptop repair. We know it's never convenient to have a product sent out for repairs, especially if it's still not working correctly when you get it back. Please give us a call at 1-800-GEEKSQUAD or 1-800-433-5778 so we can take another look at this for you.
Rated 5 out of 5 stars
You need this!
Always purchase the protection plan on expensive items because it is worth it when you need repairs!
When I phoned in for support about a minor problem, the remote Geek Squad support technician suggested I also get a "tune-up" which is included in my protection plan. In doing so, he deleted files from my computer. Two months and at least 20 hours of phone calls later and my files are still not recovered. Geek Squad wanted to charge me a minimum of $200 to retrieve my files which they deleted! It took me over one month to get the fee waived. My computer is currently at their lab in Kentucky and I cannot get an update on the status of my repair. Geek Squad claims they cannot call their own lab in Kentucky to check the status for me. Only one representative that I have spoken with over the past two months has apologized that Geek Squad deleted my files which leads me to believe this is a common occurrence. They claim there is no way for me to contact the corporate office to file a complaint by either regular mail, email, or telephone.
Thank you for taking the time to share these concerns with us. We know it's difficult to get files back once they've been deleted, which is why we'd always want to confirm before making any changes such as deleting. I'm truly sorry to hear that was not the case with your computer files as the experience you described is far from the one we aim to provide. If you would like to file a complaint with our Corporate Office, I recommend sending us a message on Facebook, Twitter or on our Forums so we can best document your feedback. As far as receiving updates on your computer, you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 5 out of 5 stars
This is a great deal to product your products that costs a lot.