About this item
4-Year Standard Geek Squad Protection
Normal Wear and Tear
We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship
Extended Coverage for Major Parts
An additional three or five years of coverage is provided beyond the manufacturer's warranty period, depending on the length of the plan purchased
Power Surge Repair
We'll handle the repair costs for equipment failure due to a power surge or fluctuation
Extended Warranty for Vacuum Cleaners
An additional two or four years of coverage is provided beyond the manufacturer's warranty period, depending on the length of the plan purchased
Transferable
Anyone you give the covered product to will be able to obtain service under the Protection Plan. No additional charges or restrictions apply
Convenient Claim Support
We're here for you if something goes wrong
Please refer to the terms and conditions for a complete description of coverage and exclusions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
General
Product Name4-Year Standard Geek Squad ProtectionBrandGeek Squad®
Other
Plan TypeGSPUPC400055788340
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Q: QuestionIs something wrong happens to the vacuum they fix it or swap it(6 answers)
A: AnswerI had the Geek Squad plan for my Roomba. Made appointment at Henrietta, NY store with Geek Squad as the Roomba was grinding. Got there, still had to wait (so making an "appointment" was a waste of my time). They looked up something on their computer and said it couldn't be fixed, that they'd replace it. I was then sent to the customer service line for the exchange. The woman could not find my plan, she was questioning me if I even had a Geek Squad plan (though I brought my email print out showing all the info including plan number and date purchased). I got a hold of the Geek Squad guy and he explained it to her. Had to wait wait wait as they couldn't locate me and my plan in the system. They finally found the plan on their "older file system"--even though I purchased the Roomba less than 2 years ago. So finally they go to grab a replacement for me. She brings to the service desk a newer model Roomba with Bluetooth (that I hate as it has no spot clean option). She then tells me I have to pay $80 as the model I have is older and no longer available. WHY DID I HAVE TO PAY $80 for a "replacement". I am so very DISAPPOINTED as this Geek Squad coverage should have covered the replacement and not charged me the difference. No, I don't recommend Geek Squad plan. I have never run into this pay some money for the replacement situation with any other plans I purchased through Walmart or Amazon! Best Buy has lost my business, and I'll stick with spending my hard earned money at Walmart and Amazon.Answered by Andrea
- A: Answerthat's what i'm trying to do too. you have to call the geek squad. 1-800-433-5778.
Answered by robo
- A: AnswerYes i think you can only use it for replacement once
Answered by Jbickett
Q: QuestionWhere can I get a copy of the terms for this plan?(1 answer)
A: AnswerThanks for your question, Virginia. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.Answered by GeekSquadSupport
Review Summary
Rating 4.7 out of 5 stars with 370 reviews
4.7The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
4-Year Standard Geek Squad Protection
User rating, 4.7 out of 5 stars with 370 reviews.
4.7(370 Reviews)- 4 Answered Questions
4 payments starting at
$15.00
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