5-Year Standard Geek Squad Protection

I purchased a Frigidaire Freezer a month ago and also the Geek Squad 5 year extended contract. I am being told they cannot service my freezer for at least ten days and they have to go through a third party? Totally unacceptable and ready to cancel my warranty with them.

We purchased geek squad warranty however when we needed service no one in the area was licensed to do so. Therefore they provided us a new Fridge. This sounds great but it is not convienent to unload and reload Fridge fearing spoiled food.

No able to schedule service until Monday. Today is Saturday.

Had a refrigerator/freezer delivered today to my 95 year-old mother's house. Paid for installation and 3-year Geek Squad protection. Installers said it would take 2 hours to get cold. 10 hours later, it's room temp. Tried calling Geek Squad "24/7" service; recording said call back in the morning. Tried on-line support; they haven't activated my Geek Squad protection yet, since it was just delivered today. I'm reading them my order # and my credit card is already charged, but no help. So I try to schedule an appointment in their on-line registry but since the delivery was today and the Geek Squad order still reads as "in progress", I can't get into the scheduling system. Bottom line: My 95 year-old mother has a $1000 warm metal box, an $80 worthless protection plan and food and medicine spoiling in the kitchen. Thanks, Best Buy!

So far we have not had to use the service - we thought it was a great deal

This may be the only way to get BB attention. I've recently purchased this fridge for my rental house at the store with my rewards number and the purchase shows up, as does the purchase of the 5 year plan, but it doesn't show under my Geek squad plans and services. I have to hunt for it. and the receipts are only on there for two years. What will I do then? It happened with a stove I bought a little over a year ago. I have a ticket in but it's still not showing. Get your sh** together Best Buy. Show all my plans that i pay for. Thanks 5Year Standard Geek Squad Protection 5 YR GSP $ SKU: 7873203 Quantity: 1

Hopefully I'll never have to use this protection plan but it is offering good piece of mind so far.

always...ALWAYS buy the extended warranty . products even though they are great can always have flaws. protect yourself