Apple - Pre-Owned Excellent iPhone 13 Mini 5G 128GB (Unlocked) - Green

BEWARE! The return window is only 15 days on this item, which is considerably shorter than the standard on most everything at Best Buy. This is NOT obvious during checkout, and is not usually enough time to identify all defects. Not long after the 15 day window, I noticed a problem with the camera -- it cannot focus on images taken at close range (think Driver's Licenses, and Bank Checks). I brought the item back to the store in San Francisco, and it's been and incredibly stressful day. Some folks were trying their best to help but with limited information / resources, others really didn't even try. The store sales manager straight up yelled at me for not buying Apple Care, as if I'm supposed to know that Best Buy relinquishes all responsibilities and warranties after 15 days. To be clear, I am NOT seeking a refund. I just want the item I purchased to work. The day started at noon and ended at 6:30pm. The Geek Squad agreed that it was a problem, but sent me to the Apple Store saying that it should be covered under Apple's manufacturer warranty (that sounded wrong from the beginning). I went to the Apple Store where they were at least nice to me -- the Genius Bar ran a diagnostic, agreed that there was a problem with the camera, and printed out a copy of the diagnotic. However, Apple would charge me for the repairs and said that since this was purchased through Best Buy, it should be covered under Best Buy's limited warranty. That made sense to me. I went back to Best Buy with the Apple Diagnostics report, and the sales manager was NOT friendly. She stonewalled any conversation, and it amounted to "You didn't buy Apple Care, and you didn't return it within 15 days. It's your fault, and not our problem." I feel robbed and insulted. I can't remember the last time I even heard of such a short return window. I went back to the Geek Squad where they were friendlier, but clearly understaffed. After about an hour wait, one of them was kind enough to at least look at the phone and review the report from Apple. He ran a separate diagnostic, and the Best Buy / Geek Squad diagnostic couldn't pick it up, even though the associate could see and agreed that something was wrong with the camera. He offered to send the phone out for repairs, but warned that it would take 1-2 weeks, during which I would be without a phone. However, since Best Buy's in-house diagnostic didn't pick up the issue, there's a 99% chance that the phone wouldn't get repaired at all, but I'd still get charged for sending it out. This is absolute nonsense. Stay away.

I lost a lot of respect for Best Buy. Purchased a pre-owned iPhone 13 mini that was labeled “excellent condition”, which sure it looked pretty good on the outside, only a few scratches. Well on the outside it looked fine, but found out that the battery was garbage (this of course was after I had spent an hour transferring all my data to this “excellent” phone). So I set up an appointment with geek squad and they told me it would cost another $100 for them to replace the battery. My beef is if the phone is in “excellent” condition it should be excellent outside and inside, right? When these websites ask about the phone you’re trading in, they ask you what the battery life percentage is! Had this phone had an “excellent” battery life, I would have been happy with my purchase, but instead they sold me garbage and didn’t really try to make it right so that’s why I’m giving them the garbage review.

This "excellent" iPhone 13 Mini came with 77% battery health. Not only is this far from excellent, it is actually poor and requires service. I learned my lesson to never buy a refurbished phone from Best Buy. Apple is the only way to do it. BEWARE!