If you accidentally damage your product while handling it, we'll take care of it.
Enjoy peace of mind knowing that you're covered if the unexpected happens.
If the controller that came with your product stops working, we'll replace it.
Get a replacement for the controller that was included in the original box for your product.
If there's a failure from normal wear and tear, we'll repair it.
This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity.
If the battery for your portable device won't hold a charge, we'll replace it.
Get a replacement for your original, non-disposable battery if it fails to hold a charge.
If your product won’t turn on because of a power surge, we'll fix it.
If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.
It's easy to get help when your VR product, gaming accessory or software isn't working properly.
To get help, just bring your product into a Best Buy store. We'll check out what's wrong and get you a replacement (if the product is available) or reimburse you.
When something goes wrong, we're always here to help.
Visit your local Best Buy store to start a claim, or call us at 1-888-BEST BUY (1-888-237-8289) to ask questions about your plan.
