Dell - Inspiron 13.3" 7000 2-in-1 Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 512GB SSD + 32GB Optane - Silver

I purchased this product alittle over 90 days ago. I absolutely loved it at first. unfortunately, after using the 360 degree tablet view THREE TIMES my lap top screen has now began pushing forward when opening. After doing some research online, I have found SEVERAL other complaints on the exact same issue. Apparently when you use the tablet view the tight hinge puts pressure on the plastic srews and over time it breaks (please research yourself). I am a nursing student who needs a computer 24-7 and this defective product has me extremely upset. My refund/exchange policy with bestbuy ended 11 days ago. I resorted to dell warranty, after speaking to several different service support persons and 2 hours on the phone, I now need to send out this laptop to dell. I will be without a computer for up to 30 days. This very disappointing due to the fact It is absolutely a design flaw. I take great care of my products and to go through this without being at fault is extremely frustrating. Not to mention I've only had it for 101 days and have only used it minimal time. I have purchased several items at bestbuy over many years, this is a very disappointing situation.

This laptop is junk. I'm a grad school student and teacher so the only things I used this lap top for is education sites and websites for virtual teaching, such as Synergy. I bought this lap top on 4/5/2020 and today 7/11/2020 the lap top wouldn't turn on, saying it needed to be restored. I was forced to restore the computer or risk never using it again. Goodbye all files that were saved on the PC. If I were you, look for a different product.

This computer was purchased as a gift. The recipient did not realize there was an issue with it until after return period. Purchased Geek Squad protection and they said the issue was not covered. Will not connect to internet and therefore is useless. Why bother buying additional protection if they will not assist. I purchase many computers for my company through Best Buy and will not purchase again. I understand that you can purchase "lemon" products - but when you have only had it and tried using it for a month and Geek Squad protection is useless - why bother? Have had good experience with other Dell computers. Unfortunately this one is a dud and we are receiving zero assistance. Trying to call again. Will see where we get. Will update if Geek Squad and Best Buy stand behind this.

I like the product just the screen is to small for me I would like to exchange to a 15 inches

I've only owned the laptop for less than a month so far and so it's early days, but it works great! I owned a 2011 Dell Latitude with a very slow i3 processor before this one and so I've noticed a big difference with the i5. The extra RAM (8GB v 4GB) helps as well I'm sure. Great screen clarity also. First time I've used a 2-in-1 laptop and I'm very impressed. It probably means I can ditch my very old iPad now! Having a SSD reduces the weight considerably so it makes it much more convenient when traveling. Windows 10 takes some getting used to though. A note to the programming wizards at Microsoft - stop changing things in Excel and Word when it's not necessary. We're not all "rocket scientists"!

This is a small but powerful notebook, but out of the box, it ran too hot to sit on your lap. A bios power management update fixed this problem. This bios update is on Dell's website, but there is no information that will lead you to perform the update. Best Buy did not suggest this when we contacted them with the problem. Internet searches for this model, 7391, did not lead to a solution. Experience took us to the bios update.

I have been using the 2-n-1 for work and video conferencing. I need to be able to use the 2-n-1 so I can write on a the tablet when presenting. My only issue is I tablet mode I cannot type o the screen. I am not sure if that is a Dell issue or the type of video conference I am using. I am also struggling with an over sensitive touch screen. I have only just started to use the device so I am not comfortable giving it a device. It is doing the job I my other tablet and work laptop could not.

The fan works best in tablet mode, otherwise it’s kinda loud. Not the longest battery life. As a college student, I definitely need to keep the charger on me at all times. It runs best when saving things to an external memory (we use a mini sd card) instead of saving things on the laptop it’s self. Touchscreen/Tablet mode is very cool and runs well, and makes it worth it. I hope to fine a pen that works