Black Friday Deals and Doorbusters are hereShop now

Skip to content
Main Content

My Best Buy® Credit Card

Existing Cardmembers.

The quickest way to manage your account is the 24/7 self-service options through Citibank:
  • Online: Check your balance, view your statements, make a payment and more. Manage your account at Citibank Account Online."See Disclosure"
  • By phone: Access your account through the automated voice response system at 1-888-574-1301. TTY: Use 711 or other Relay Service. Citibank has made it easy to self-serve and obtain account information, as well as to make a payment. Please have your account number ready when you call.

Cardmember benefits.

Cardmembers can choose rewards or flexible financing on purchases at Best Buy, and will receive offers throughout the year.

Rewards.

Get 5% back* in rewards on Best Buy purchases with standard credit with the option to bank your points.* Manage your rewards.

Flexible financing offers.

Buy what you want today and enjoy the flexibility of low monthly payments on every qualifying Best Buy purchase. See financing offers.

If an item qualifies for financing, you'll see the offer on the product page and in your cart. Your purchase may be eligible for more than one financing plan. During checkout, the offer defaults to the longest-term plan, but you can choose the one you prefer.

Learn how flexible financing works.

Cardmember offers.

Cardmembers in good standing will receive offers throughout the year.

Don't have the Card?

My Best Buy® Cardmembers can choose rewards or flexible financing on qualifying purchases at Best Buy.
Learn more about the My Best Buy® Credit Card.
 

My Best Buy® Credit Card

  • May only be used at Best Buy
  • Choose 5% back* in rewards or flexible financing on all Best Buy purchases

My Best Buy® Visa® Card

  • May be used at Best Buy and where Visa® is accepted
  • Choose 5% back* in rewards or flexible financing on Best Buy purchases
  • Get 3% back* in rewards on gas purchases
  • Get 2% back* in rewards on grocery, dining and takeout purchases
  • Get 1% back* in rewards on other purchases where Visa® is accepted
  • Limited-time bonus reward category offers throughout the year to earn rewards faster

Learn more about the My Best Buy® Visa® Card.

Frequently asked questions.

Managing your account.

How do I pay my bill?

  • Online: Make a payment online or check your balance with your Citibank Account Online.*
  • By phone: Call 1-888-574-1301. TTY: Use 711 or other Relay Service. Have your account number and valid check from a U.S. bank ready when you call. There is no fee when you pay through Citibank’s automated system.
  • By text: Text* PAY to 81964 using the mobile device connected to your My Best Buy® Credit Card account. After Citibank confirms your identity, you’ll receive a text asking how much you would like to pay and which payment account you would like to use. You’ll receive a payment confirmation via text. 
    *Message and Data rates may apply. Payment account information must be on BestBuy.AccountOnline.com to take advantage of pay by text — feature is not available for debit card payments.
  • By mail: Send your payment, including account number, to the address printed on your statement.
  • In store: Our Blue Shirts can help you process your payment. Find a store.

How do I look up my My Best Buy® Credit Card balance?

  • Online with Citibank Account Online: Check your balance with your Citibank Account Online.*
  • Online with BestBuy.com: If you have your My Best Buy® Credit Card saved as a payment method in your My Best Buy account, you can enable access to view your balance.
  • By phone: Call Citibank at 1-888-574-1301. TTY: Use 711 or other Relay Service. Have your account number ready.

How do I check on the status of my My Best Buy® Credit Card application?

If you have applied for the My Best Buy® Credit Card and are waiting to hear back on your status, you can check your application status online, or call 1-888-574-1301. TTY: Use 711 or other Relay Service.

Who do I contact with questions regarding my My Best Buy® Credit Card account?

  • If you have questions regarding your My Best Buy® Credit Card account, please call Citibank at 1-888-574-1301. TTY: Use 711 or other Relay Service.
  • If you have questions regarding your My Best Buy rewards earned when shopping with your Card, please call Best Buy’s Customer Care team at 1-888-237-8289

Where can I find my member ID?

You can find your member ID on your My Best Buy® Credit Card or on your My Best Buy account home page.

What is the difference between my My Best Buy account and my My Best Buy® Credit Card Citibank Account?

My Best Buy account

  • Your My Best Buy account is your online account with Best Buy where you can view and manage your online orders, see your in-store purchases, services, member offers, manage your My Best Buy rewards, manage your payment methods and more.
  • If you have a My Best Buy® Credit Card, you can save your Card in your My Best Buy account as a preferred payment method for fast and easy checkout. When adding your My Best Buy® Credit Card as a payment method, ensure your My Best Buy account member ID number is the same member ID number associated with your My Best Buy® Credit Card that is on your Card. This ensures the best online experience.

Citibank Account Online

  • Citibank Account Online* is where you manage your My Best Buy® Credit Card. Cardmembers have the ability to pay their bill, view statements, view Card transaction history, manage account preferences, request a credit line increase and more. Cardmembers can also view and activate Cardmember offers.

What does registering your My Best Buy® Credit Card with Citibank mean?

To register your My Best Buy® Credit Card with Citibank you are creating your Account Online with Citibank.* This enables you to manage your My Best Buy® Credit Card account. Managing your account in Account Online with Citibank allows you to pay your bill, view statements, view Card transaction history, manage account preferences, request a credit line increase and more. Cardmembers can also view and activate Card offers.

Rewards and offers.

How do I see rewards associated with my My Best Buy® Credit Card?

To review your rewards, sign in to your My Best Buy account or sign in to your Citibank Account Online.*

Where can I access my My Best Buy® Credit Card offers?

You can view and activate your Card offers by signing in to your My Best Buy account and clicking on “Member Offers.” If you have the My Best Buy® Visa® Card, you can view your offers for shopping at Best Buy as well as your offers for shopping outside of Best Buy all in one place by signing in to your Account Online with Citibank.*

Where can I learn more about My Best Buy points?

Visit the My Best Buy FAQs page to learn more about membership, points, reward certificates and more.

Help Center

Find answers to commonly asked questions about orders, product information, returns and more.

Disclosures.

External link notification:

*By clicking on the link you agree to Citibank's Terms and Conditions and Privacy Policy.

5% back in rewards:

*Get 2.5 points per $1 spent (5% back in rewards) on qualifying Best Buy® purchases when you choose Standard Credit with your Best Buy Credit Card. Points are not awarded on promotional credit purchases. Does not include tax. Additional limitations may apply. Subject to My Best Buy™ Program Terms. Subject to change without notice.

Points banking:

*Point banking will be terminated if your Credit Card account is closed and banked points will be issued as reward certificates. See My Best Buy™ Program Terms for details. To set your point banking preference visit BestBuy.com/RewardsOverview.

3% back in rewards:

*Get 1.5 points per $1 spent (3% back in rewards) on net purchases made at gas stations. Subject to merchant classification of Visa® transactions on which we rely.

2% back in rewards:

*Get 1 point per $1 spent (2% back in rewards) on net purchases made at restaurants, bars and grocery stores. Subject to merchant classification of Visa® transactions on which we rely.

1% back in rewards:

*Get 1 point per $2 spent (1% back in rewards) on net purchases outside Best Buy or Pacific Sales® Kitchen & Home Stores with the My Best Buy® Visa® Card.