I JUST WANT TO START WITH, I AM NOT ONE TO NORMALLY EVER LEAVE A BAD REVIEW. I BELIEVE THIS IS THE FIRST TIME I EVER HAVE IN ALL MY YEARS OF PURCHASING ITEMS ONLINE.... I BOUGHT THIS LAPTOP TO SURPRISE MY HUSBAND WITH TO BE ABLE TO HAVE ONE TO USE ON HIS JOB AND TO MAKE HIS JOB EASIER. I ORDERED LAPTOP 1-17-2019 IT GOT TO MY ADDRESS 1-28-2019, WENT TO GO PUT 2 DIFFERENT PICTURES ON SO HE HAD BACK GROUND PICTURE AND THE SCREEN STARTED TO GO BLACK AND TURN ON AND OFF ALL BY ITSELF JUST AFTER A HOUR OF ME BEING ON IT, I WENT TO THE BOX IT WAS SHIPPED TO ME IN WHERE THE PAPER WORK WAS..IT HAD A PAPER THAT SAID IF I HAD ANY TECHNICAL ISSUES WITH THE COMPUTER TO CONTACT THIS COMPANY CALLED "JOY" I BOUGHT IT FROM BEST BUY ONLINE TRUSTING THAT THEY ARE ONE OF THE BEST IN ELECTRONICS BUSINESS , BUT THEY SENT THIS PAPER IN THE BOX TO ME WITH IT. SO I DID WHAT THE PAPER SAID AND CALLED "JOY" THE SAME DAY 1-28-2019. THEY TOLD ME IT WAS THE CHARGER, SO THEY WERE SENDING ME A NEW CHARGER. I GOT THE CHARGER 2/7/2019 FORM THEM. AFTER GETTING THE CHARGER I GAVE IT TO MY HUSBAND, EVERYTHING SEEMED FINE. OVER THAT WEEKEND MY HUSBAND REALIZED THAT IT WASN'T CHARGING. I CALLED "JOY" BACK (2-11/2019) THEY WANTED ME TO MAIL THE COMPUTER BACK. I MAILED IT 2-13/2019. I JUST GOT COMPUTER BACK 3/6/2019 AND WAS CHECKING ALL THE SPECS TO MAKE SURE IT WAS WORKING AND WAS SAME THE COMPUTER BEFORE I GAVE IT BACK TO MY HUSBAND.. IT WAS THEN I REALIZED THAT "JOY" SENT US A COMPUTER WITH A NORMALL HDD.. NOT THE SSD THAT WE HAD PURCHASED, NOW THEY WANTED TO SEND ME THE SSD FOR ME TO UNSCREW AND PUT IN MYSELF. I ASKED IF I COULD GET A REFUND BECAUSE I WAS TIRED OF DEALING WITH THEM. THEY TOLD ME I HAD TO GET A HOLD OF BEST BUY.. SO I CALLED BEST BUY CUSTOMER SERVICE, FIRST GUY WAS VERY RUDE AND WASN'T ABLE TO HELP ME AT ALL OR EVEN TRY. I CALLED BACK A SECOND TIME HOPING TO GET SOMEONE TO HELP, I GOT A NICER GENTLEMEN WHO TRANSFERRED ME TO SOMEONE HE THOUGHT COULD HELP ME. I GOT TRANSFERRED TO A LADY, WHO WAS VERY NICE AND TRIED.. BUT TOLD ME SHE HAD KNOW IDEA WHO THE "JOY" COMPANY PLACE WAS AND WASN'T ABLE TO HELP ME.... I FELT LIKE MY ONLY CHOICE WAS TO CALL JOY BACK TO GET THE SSD SINCE KNOW ONE AT BEST BUY EVEN KNOWS WHO THEY ARE... I CALLED TO GET DRIVE TODAY 3/7/2019. IM NOT POSITIVE WHO THIS JOY SYSTEMS IS BUT BEST BUY USES THEM AND THEY ARE DOING A HORRIBLE JOB AND NOT GIVING BEST BUY A VERY GOOD REPUTATION. LIKE I SAID I NORMALLY DON'T WRITE BAD REVIEWS I WAS JUST HOPING SOMEONE FROM BEST BUY COULD FIGURE THIS OUT BEFORE THEY HAVE ANOTHER UNHAPPY CUSTOMER.