When I first used this speaker, it worked great. It was very easy to set up and I thought the sound was great for what I purchased it for. I just wanted a small speaker to take with me on trips or to the beach, having Alexa was a huge plus. Now I know I made sure everything worked and was set up before leaving for my trip.... Well, when I get to my first destination, NOTHING. It would not connect to my phone or play any music. I then began to realize that you probably can't use this speaker unless you have a wifi connection set up. I needed something I can use without wifi. Well, apparently that wasnt the only issue because later on when I got to my hotelroom and connected to wifi there, it still didn't work. It would not connect, even after I got both my phone and the speaker on the same network. Same for when I got back home. I keep getting the same error message about them being on two different wifi connections but they are not. I also tried resetting to the factory settings like the help suggested but that button does nothing when I press down on it. Bottom line, the speaker is nice for the $20 I spent for it (now I see why it was on sale) and I think it's a great product IF you can get it to work and having Alexa is pretty cool. Now, I will say I also had issues with keeping it on for more than 15 mins but my main concern was it not working period. I was going to try and keep it for at home use but I'm definitely returning it. I'm so frustrated with this thing.