Legal Disclaimers

• Plans and services may require a $35 one-time activation fee. Not all services available on all plans. See lively.com for plan details. For a description of our fees and taxes, visit lively.com/support/faqs.
• Urgent Response, Nurse On-Call and Operator Services available 24/7. For Customer Service and Care Advocate business hours see lively.com/support/faqs. Urgent Response and 911 calls can be made only when cellular service is available. Coverage is not available everywhere. Urgent Response tracks approx. location of phone when phone is turned on and connected to network. Lively does not guarantee an exact location. Lively is not a healthcare provider.
• Nurse On-Call provides registered nurses who evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer at discretion of nurses. Emergencies will be transferred to a 911 call center, or members may be directed to call 911. In the event physician services are not available, the nurse may suggest that you contact your primary care physician or visit your local Urgent Care. See terms for details.
• See lively.com/link for details. Care Advocates cannot provide legal, financial, or medical advice. Care Advocates may connect you with professionals in specialized practices that can address your questions and concerns. Lively is not responsible for any acts or omissions, including negligence by such professionals. Lively Rides provides a service through which you can request a ride to be arranged through the Lyft Platform. Ride fares are applied to your monthly Lively phone bill.
• Consistently rated among top wireless providers as fast and reliable by Rootmetrics. Porting is dependent on availability of the phone number requested and subject to approval of the existing carrier. Screen images simulated. Device appearance varies. Lively and Jitterbug are trademarks of Best Buy Health, Inc. ©2024 Best Buy. All rights reserved.