Microsoft Surface Duo 128GB (Unlocked) - Glacier
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Description
Features
Do one better
Qualcomm® Snapdragon™ 855 Mobile Platform optimized for the dual-screen experience with 6GB RAM
Universal unlocked
Compatible with all major U.S. carriers, including Verizon, AT&T, and T-Mobile. T-Mobile customers coming from the Sprint network will have to ensure they have a T-Mobile SIM card for their Surface Duo. SIM card not included.
4G LTE speed
Provides fast Web connection for downloading apps, streaming content and staying connected with social media.
11.0MP adaptive camera
Super resolution zoom, and super zoom up to 7x. Portrait mode with adjustable depth control. 4K video recording at 30 fps and 60 fps. Gyro-based digital video stabilization.
Dual PixelSense™ Fusion displays
Two beautiful, 1800x1350 high-resolution 5.6” touchscreens that open to 8.1”.
Mobile productivity, powered by two screens
View two apps at once or span one across both screens, drag and drop between screens, and say goodbye to constant app switching.
Room to focus
Open and view different apps on each screen to easily reference and compare content. Say goodbye to constant app switching on your mobile device.
Enhanced apps built for two screens
Revolutionary enhanced apps* respond to you and magically reorient to make best use of the dual screens.
Drag and drop
Drag and drop to effortlessly move images, text, files, and more between screens so you can get things done quicker.
Flexibility to do more
From Book to Compose to Tent mode, Surface Duo adapts to you. With multiple modes and dual-screen enhanced apps,* get things done easily – it’s a new way to be productive on the go.
One device, many ways
Effortlessly move from one thing to the next thanks to the revolutionary 360◦ hinge. Hold like a book to view apps side by side, Type and take notes with the keyboard or inking with Surface Slim Pen** on one screen and a video call or streaming content on the other.
More screen to do more
Experience websites, apps, photos, and more in a more immersive way across both screens, and position apps the way you want.
Make calls
Fold back and make phone calls. Plus, view one app or take a photo in portrait or landscape on a single screen
Lean back and watch
Set in Tent mode to relax and watch your favorite show.
The best of Microsoft 365, together with Android™ apps
Experience the best of Microsoft 365 mobile experiences, every Android™ app in the Google Play store,* and built-in compatibility with your Windows 10 PC.¹
Microsoft mobile productivity apps right at your fingertips
Outlook, Edge, OneNote, and lots more.* Plus with the Microsoft Launcher you can jump right in.
Unlock new ways to play on Surface Duo with Xbox Game Pass Ultimate
Enjoy cloud gaming across two screens with selected Xbox games** on Surface Duo - with a clear view on one screen and Xbox touch controls on the other (membership sold separately).
Your PC loves Surface Duo, too
With the Your Phone app and your Windows 10 PC, you get instant access to everything you love on your phone, right on your computer.¹
Original design, created by Surface
Less than a centimeter thin, two high-resolution 5.6” PixelSense™ touchscreens open to an expansive 8.1” with a revolutionary 360◦ hinge – it’s Surface innovation in your pocket.
Fits in your pocket
Surface Duo is 4.8 mm when unfolded, less than 1 cm when folded, and starting at just 250 grams.
Revolutionary 360◦ hinge
Dynamic design enables multiple angles and postures in one device.
Never miss a beat
Seamlessly connects with Surface Earbuds** via Fast Pair and automatically routes audio to earbuds when connected to Surface Duo.
Coordinating, protective bumper
Included in box.
*Some devices, accessories, and software sold separately. Additional fees and/orsubscriptions required for some apps and features. Available apps may vary by carrier and over time. Calling requires data plan; see carrier for pricing and coverage details.
**Some devices, accessories, and software sold separately. Cloud gaming on mobile: select regions; streamling limits apply. See xbox.com/gamepass
What's Included
Surface Duo 128GB
Surface Duo Bumper (Color: Glacier)
Surface Duo USB-C® Power Supply (18w)
Quick Start Guide
Warranty and Compliance Guide
SIM Ejector tool
Manuals & Guides
Product Datasheet/Brochure
Key Specs
- Screen Size8.1 inches
- Front-Facing Camera11 megapixels
- SeriesMicrosoft Surface Duo
General
- Product NameMicrosoft Surface Duo 128GB (Unlocked)
- BrandMicrosoft
- Model NumberTGL-00001
- SeriesMicrosoft Surface Duo
- ColorGlacier
- Color CategorySilver
Display
- Screen Size8.1 inches
- Screen Resolution2700 x 1800
Camera
- Integrated CameraFront, Rear
- Front-Facing Camera11 megapixels
Network
- CarrierUnlocked
- Carrier CompatibilityVerizon, AT&T, T-Mobile
- Network ConnectivityGSM
- UnlockedYes
- 4G LTE Band1,2,3,4,5,7,8,12,13,14,19,20,25,26,28,29,30,38,39,40,41,46,66
Connectivity
- Headphone JackNo
- Wireless ConnectivityBluetooth
Power
- Battery Capacity3577 milliampere hours
- Wireless ChargingNo
Compatibility
- Charging Interface(s)USB Type C
- Voice Assistant Built-inNo
- SIM Card SizeStandard SIM, Nano SIM
- Stylus DockNone
- Stylus IncludedNo
Features
- Model FamilyMicrosoft Surface Duo
- SensorsAmbient light sensor, Proximity sensor, Hall effect sensor, Fingerprint sensor
- Built-in Storage128 gigabytes
Performance
- Operating SystemAndroid 10
- Processor BrandQualcomm
- Processor ModelQualcomm® Snapdragon™ 855
- Processor Speed2.84 gigahertz
- Phone Memory (RAM)6 gigabytes
Dimensions
- Product Height5.71 inches
- Product Width7.35 inches
- Product Depth0.38 inches
- Product Weight8.81 ounces
Storage
- Media Card SlotNone
Certifications & Listings
- EPEAT QualifiedNo
Warranty
- Manufacturer's Warranty - Parts1-year limited hardware warranty
- Manufacturer's Warranty - LaborNot available
Other
- UPC889842624830
Customer reviews
Rating 3.9 out of 5 stars with 230 reviews
(230 customer reviews)Rating by feature
- Display Quality4.2
Rating 4.2 out of 5 stars
- Camera3.0
Rating 3.0 out of 5 stars
- Battery Life3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers admire the Microsoft Surface Duo 128GB (Unlocked) for its dual screens, multitasking capabilities, and long battery life. They appreciate the beautiful design, thin and light form factor, and versatility of the device. However, some customers have concerns about the camera quality, software issues, high price, durability, and overheating issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Camera
Rated 4 out of 5 stars
Microsoft + Android = Surface Duo!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Microsoft Surface Duo is a pleasant surprise for tech! If you have an Android phone, this phone makes you think you have a very high end device. It's familiar but new. It's a fantastic experience! It's a beautiful device and holding it in your hands is definitely something I'd recommend even if you're not looking to buy right away. This device is very innovative and is a game changer. It's not the Samsung Z Fold 2, it's two screens held together by a beautifully engineered hinge. The Surface Duo is awesome but it isn't perfect. Keep in mind that this is generation one of this product, bugs are apparent in the software but updates have and will be posted through it's life cycle. The camera is decent, not great. The speaker is mono, but doesn't sound bad (just leaves more to be desired). I bought the Duo and 3-4 weeks in... I'm pumped to be using it as my daily. It's been extremely cool to own. 4/5 stars.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jay,
We're delighted that you're enjoying the innovative design of your new Surface Duo. Thank you for recommending it, and for your feedback; we hope you continue to have a good time using it.
Cheers,
Chuck
Surface Customer Care
- Pros mentioned:Dual screensCons mentioned:Camera
Rated 5 out of 5 stars
Far better than the early reviews suggest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for the Surface DUO to come out since Microsoft first teased it at one of their events. I was crushed when all of the early reviews said to avoid it. Luckily, I decided to see for myself it was as bad as they were reporting. To my surprise, it wasn't near as buggy as they described thanks to an update when you first boot up the phone. This device is by far the best hardware I have ever owned. It feels very premium and is light enough that I don't realize how long I've been holding it. And unlike the LG G8x, the second screen is very functional. It's wonderful being able to flick apps from one screen to another. And spanning a browser accross both screens is a great way to surf the web. Another cool feature is the ability to open two instances of the edge browser. Yup, you can view two websites at the same time. It's a real productivity machine if that's what you are looking for. In all fairness to the early reviews, they are correct when they describe the camera. To me, it's like shooting photos with my Surface Pro. The photo is usable, just not as good as some of the Samsung phones. But for me, my phone is not my go to camera. And it's unknown if Microsoft and Google will be able to fix the issues with the phone with a software update. That would be another pleasant surprise if they do. The duel screens and the rest of the hardware more than make up for any limitations of the camera. Also, it's not as big/wide as reviewers suggest. Yes, it's wider than other phones but I like the extra real-estate. And it fits comfortably in my pocket. I have no regret with this purchase or any other Surface device I have purchased in the past.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're delighted that you're enjoying the dual-screen design and productivity features of your new Surface Duo. It's great to hear your personal experience with it. Thank you for sharing your thoughts; we hope your Surface Duo serves you well.
Cheers,
Chuck
Surface Customer Care
- Pros mentioned:Form factor, Multitasking
Rated 5 out of 5 stars
Duo Edged Sword Niche’
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Is The Form Factory To Die For. No Foldable Is Better Than The Surface Duo. With That Said. If Your Looking To Multitask This Is It. However, Android Is The Duo Edged Sword. Play Store Has Apps Which Means Default Apps From Microsoft And Google Are There. Two Browsers, Two Calendars, And So Forth. Those Duplicated Apps Take Up Memory. So This Is The Traditional AOSP Problems All OEM Haves. It’s Really Love Hate Relationship, Xbox/Gamepass, Office 365, Microsoft Teams, Are All Great If You Pay For The Services. Insurance Is $200 Via Microsoft Unless You Go With T-Mobile BYOD Insurance At $18/mo. But My Honest Belief Is This Is A Form Factory, Product Line, Brand And Item I MUST Have. The Camera Isn’t That Bad Either, Adjust To HDR And Enjoy. Last But Not Least, If You Used A Motorola Two Way Pager, P935, T900 Or Accompli 009 Nothing Beats A Full Keyboard/Gamepad On Your Second Screen. A Large Bright Touch Screen Keyboard Is Truly Great For Input. Use Widgets, Enlarge The Font And Indulge.
I would recommend this to a friend - Pros mentioned:Dual screens, Multitasking
Rated 5 out of 5 stars
omg look at this dope phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size phone better then a iPhone or any phone Two screen You can do 2 or more things at one time Watch movies without holding it Good for being on the phone and taking notes Or taking a class and taking notes If you want to spend alot on a phone I would advise you to get this one You would be so happy
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – It's great to hear that you're a fan of its dual-screen design and multitasking features. We hope you continue to enjoy it. Best, Erica Surface Customer Care
- Pros mentioned:Battery life, Dual screens, MultitaskingCons mentioned:Camera, Price, Software issues
Rated 5 out of 5 stars
This was made for productivity!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up pre-ordering this directly through Microsoft. I must say after about 12 hours of heavy usage (and getting through a couple early software bugs) that the Surface Duo is something I just can't put down! I'll start off the bat and say that initially, the phone was very buggy however one firmware update, play store updates, and a device restart later the Surface Duo pretty much behaved as it should of out of the box! There are the occasional quirks with gesture navigation that come up I'm assuming due to the two screen and it not being baked into Android 10 (support will be better with Android 11) - however, those are infrequent and not that much of a detriment. My overall impressions are that Microsoft has nailed the hardware design out of the park - the hinge is so satisfying and it really is a joy to hold and use. The software side definitely needs some bug fixing and improvements but as it is right now it's perfectly fine and usable (after doing all those initial updates) - once you start using two screens - especially the way Microsoft has implemented it - it is really hard to go back to a single screen device. Chrome got an update so it stops flickering on the Duo - however, I ended up migrating my Chrome Profile on my desktop into Edge and started using that on the Duo with Edge sync enabled. Edge has better optimization in span mode (display across both screens) so I started to use that - and it's basically Chrome. You do need to start getting accustomed to new workflows with the screen environment. For example, you can open two separate instances of Edge which is nice as well, and have one opened on each screen with its own set of tabs. Recent apps will show the recent apps open on that screen. You can have OneNote open on one screen while watching a Youtube video on another and take notes with a Surface Pen. Some people do complain about the bezels but these help for the gesture controls and holding the device - while using the device you don't really notice it once you are immersed. Overall I will say the Pros of this device outweigh the Cons. Pros : - Two Screens! - That Hinge! Different Postures - Compose Mode! - Multitasking ease - two apps at once - Battery life is optimized and lasts a full day. - 3 years of updates guaranteed from Microsoft Negatives : - Price is high - I feel if this was priced around $999 at the time of release it would be a better buy - however, if you have a trade-in take advantage of trade-in bonuses (I did)! - Software is still a little buggy and needs patching - mainly in gestures and device rotation - doesn't occur all the time so its not that bad, but when it happens it can be annoying to many users - The camera is average. Not bad. Not great. The software could improve it. Low light photos = not happening :) Also the camera app needs fixing on the rotate feature - it works most times but others it doesn't. - Lack of modern flagship features - but not sure this matters much to most users looking at this device - NFC, Wireless Charging, 5G, etc,. Tip for any prospective buyers: check the r/surfaceduo/ reddit for lots of tips and tricks and help from other Surface Duo users. Enjoy!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for sharing your experience and feedback on your new Surface Duo. It's great to hear that you feel its dual-screen design and revolutionary 360 hinge makes it a good device for being productive on the go. Updating it to its newest software and firmware is an excellent suggestion, too. We hope you continue to enjoy Surface Duo.
Cheers,
Chuck
Surface Customer Care
- Cons mentioned:Overheating
Rated 1 out of 5 stars
Just move on
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To say I’m disappointed is an understatement, not just from device issues but with Microsoft customer service. I picked up the Duo on launch day after preordering it a week prior (even though I was told to hold off for the second gen by a Microsoft employee). The first 48 hours were great, in fact I loved using it but that’s when the problems started, as time went on the right side screen progressively heated up worse and worse. The software was fully updated, no hidden running apps in the background or anything like that (major Note 7 flashbacks). At one point it got so hot when I picked it up, it burned my fingers causing me to drop it back on the desk causing the back to crack, of course hitting a spot that the bumper doesn’t cover. Being dropped less than an inch.... cracking the Gorilla glass is also a major concern..... no this is not the end of the story. I reached out to Microsoft this past Monday and I will say that the rep I spoke to that day really made me feel something would actually be taken care off and well I was wrong. I was told the he would personally reach out to me no later than 24hours... well 48 hour later still no call. I called back and re-explained the situation told not to worry they will get this figured out for me and would call me back in 30 mins. Two hours later still no call, I reached out again, the automated system said the wait time would be 5-10min but could choose to leave my number and they would call me once my spot came up in cue, so I chose to do so. 45 minutes later still no call, so I decided to call back and just wait instead since the estimated wait time was still 5 to 10 minutes. After being on hold for another hour I hung up (this was around 7pm). Then to top it off I received a call back at 11pm from a computer saying that Microsoft apologized that they could not get to my call and to try again tomorrow. Which brings us to today. I called again spoke to a representative that I had to re-explain the issues, told the same old we will get back to you reassurance... sad thing is I still want the device as I truly liked it but this whole experience has soured Microsoft in my eyes. Save the head ache for yourself. If you have the funds you may want to look elsewhere for a foldable. I am still hoping that Microsoft will make this right but that faith is slowly fading
No, I would not recommend this to a friend Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, best phone I've ever had. Move over iPhone.
I would recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my third Duo phone in 2 months. Got the new one on June 2 and wanted to trade it in still factory sealed. Best Buy won't even accept it for trade-in. The screen begins to flash green after a couple of weeks. So I'm back to my old phone and stuck with a factory sealed $1000 paperweight. I'm very confident Best Buy isn't accepting them for trade-in because of that defect. I'd avoid at all costs.
No, I would not recommend this to a friend
Q: Questiondoes the device have a slot for expansion cards micro sd
Asked by Keel.
- A:Answer There are no slots for expandable storage.
Answered by WayneJK
Q: QuestionIs the device water resistant in anyway?
Asked by McLazy.
- A:Answer Surface Duo is not designed to be a waterproof device. Surface Duo meets the IPX1 standard for electronic devices, meaning that it can withstand 1 mm of water, similar to spilling a glass of water on your desk.
Answered by MicrosoftOutreachTeam
Q: QuestionIs Verizon available as the carrier?
Asked by dlesandrini.
- A:Answer Yes, this model comes unlocked and is compatible with most major carriers including Verizon.
Answered by MicrosoftOutreachTeam
Q: QuestionWith no outside camera, how would you go about taking a picture of a group of people or scenery that you are not in? Would you have to open the camera app on the opposite screen and take the picture with the camera facing away?
Asked by SurfaceBob.
- A:Answer With Surface Duo's revolutionary 360 hinge, you can fold the camera back so that you can view one screen while taking photos with the other.
Answered by MicrosoftOutreachTeam
Q: QuestionDoes this mean Microsoft will be expanding the store to support more apps the way Google Play store does? Honestly the apps and games are what keep me holding onto my phone and tablet.
Asked by Ceis.
- A:Answer Surface Duo runs on the latest version of Android (10) and comes with full Google Play Services offering.
Answered by MicrosoftOutreachTeam
Q: QuestionWhat kind of wearable accessories are compatible with Surface Duo?
Asked by BestBuyCustomer.
- A:Answer Surface Duo works great with Android compatible devices, including Android Auto, Wear OS devices, and other Android compatible accessories. Surface Duo is not compatible with Samsung Galaxy Watches or the Apple Watch.
Answered by MicrosoftOutreachTeam
Q: Questionwhat are the spec. for photo (resolution,zoom,...)
Asked by Zika.
- A:Answer The Surface Duo utilizes an adaptive camera 11MP, f/2.0, 1.0 µm, PDAF and 84.0° diagonal FOV optimized with AI for front and rear. Photos: Auto mode with low-light & HDR multi-frame photo capture and dynamic range scene detection Super resolution zoom, and super zoom up to 7x Portrait mode with adjustable depth control Panorama mode Burst mode
Answered by MicrosoftOutreachTeam
Q: QuestionWill Surface Duo cases be available at launch?
Asked by BestBuyCustomer.
- A:Answer Surface Duo ships with the Surface Bumper in the box and Designed for Surface accessories will be available following August 28th. Customers planning to apply rear-panel protection should do so prior to installing the included Bumper.
Answered by MicrosoftOutreachTeam