Monthly Drops, Spills and Defects (Accidental) Protection

Monthly Drops, Spills and Defects (Accidental) Protection

• If you accidentally damage your phone while handling it, we'll take care of it: Enjoy peace of mind knowing that you're covered if the unexpected happens.
• Your original in-box accessories are covered as well: We'll cover any of the accessories that came in the phone's original box, including chargers, earbuds and more.
• If your battery won't hold a charge, we'll take care of it: Get a replacement for your non-disposable battery if it fails to hold at least 80% of its original charge specifications.
• If your screen has bad pixels or a shadow image, consider it handled: If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your screen looking like new.
• If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the phone was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
• If your phone won't turn on because of a power surge, count on us to make it right: You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
• We'll help ensure that your phone can be traded in: You can't trade in a broken phone at Best Buy, so Geek Squad Protection will help your phone continue to work great until it's time to trade it in.
• You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.–9 p.m. CT) to transfer.
• When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.–9 p.m. CT) to ask questions about your plan.