Ooma - Telo Air Free Home Phone Service with 2 HD3 Handsets - Black
User rating, 4.2 out of 5 stars with 329 reviews.
4.2(329 Reviews)- 85 Answered Questions
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Description
Features
Ooma Telo Air home phone system
This kit includes the Ooma Telo Air device, two Ooma HD3 handsets, ethernet cable, batteries and power adapters.
Includes HD3 Handset
This cordless handset offers HD Voice call clarity and advanced features like Picture Caller-ID, and an instant second line when you add Ooma Premier service.
Free home phone service powered by Ooma Telo
Get the smart home phone service that allows you to make crystal-clear nationwide calls, customize your call list, and listen to voicemails. Includes voicemail, caller-ID, call-waiting and 911 calling with text alerts.
Bluetooth pairing
Leave your cell phone in the charger without worrying about missing a call. With the built-in Bluetooth function, Ooma Telo Air pairs with your mobile phone to answer incoming mobile calls from any phone in your home.
Easy app-based setup
Set up your account and pair devices with ease.
What's Included
- 3 x AC adapters
- 4 x rechargeable batteries
- Ethernet cable
- Ooma Telo Air Free Home Phone Service with 2 HD3 Handsets
General
- Product NameTelo Air Free Home Phone Service with 2 HD3 Handsets
- BrandOoma
- Model Number811008022365
- ColorBlack
- Color CategoryBlack
Dimension
- Product Height8.25 inches
- Product Depth3.75 inches
- Product Weight51.2 ounces
Warranty
- Manufacturer's Warranty - Parts1 year
- Manufacturer's Warranty - Labor1 year
Other
- Caller IDYes
- Answering System IncludedYes
- Call WaitingYes
- Smartphone CompatibleYes
- UPC811008022365
Customer reviews
Rating 4.2 out of 5 stars with 329 reviews
(329 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Rated 5 out of 5 stars
Great phones.
||Posted . Owned for 5 months when reviewed.Great when on sell. Would recommend and buy again.
I would recommend this to a friendRated 3 out of 5 stars
Ooma phone
||Posted . Owned for 9 months when reviewed.This phone served its purpose for the few months it was needed. My taxes only ended up being $5.99/month. Some of the calls echoed and I had to reset the entire unit a few times in order to make & receive calls. I also received a couple spam calls for me personally same day I activated, which was annoying.
I would recommend this to a friend- Pros mentioned:Price, Set up
Rated 5 out of 5 stars
Own several of these systems for Home & Business
||Posted . Owned for 1 week when reviewed.Easy to use, easy to set up, excellent price. I haven't figured out how the contacts will sync with social profiles, but I'm sure it will be another cool feature I stumble upon as I've done with the Ooma back-office and App for iPhone.
I would recommend this to a friend - Pros mentioned:Set up
Rated 5 out of 5 stars
Love my Ooma
||Posted . Owned for 1 month when reviewed.I’ve actually had Ooma for 10-12 years. My original system has worked great, but it got damaged during a recent move so I immediately went out and purchased a new system. I like this system better since it’s all wireless which makes placement much more flexible. Set up was simple. Ooma did require that I set up a new account, but my old phone number was ported over to the new account within 24 hours. If you’re trying to cut costs but still need a home phone.. Ooma is a great option.
I would recommend this to a friend - Pros mentioned:Set up, Sound quality
Rated 5 out of 5 stars
The best voice over IP units.
||Posted . Owned for 1 month when reviewed.I like this unit because I had one before the one before it was really easy to set up however this unit took longer to set up took me awhile but I was able to do it both ways wired or wireless after I set it up it works great I do recommend this unit to anyone that would like to have voice over IP and the service it's great.
I would recommend this to a friend Rated 5 out of 5 stars
I am recommending this to all my Friends!
Posted .Love it! easy to connect to my WI-FI, entered my zip code, and found the amount of taxes and 911 fees I have to pay each month. With the way inflation is going it is almost like getting it for free. when one of the handsets looses it's charge, I have to pull and reinstall the batteries to get it to charge again.
I would recommend this to a friendRated 5 out of 5 stars
Worth the effort
||Posted . Owned for 3 weeks when reviewed.Took me weeks to get it set up correctly due to having straight talk and cancelling my old service. DONT DO THAT IF YOU WANT TO PORT YOUR OLD NUMBER TO OOMA!!' However with thier great customer support i finally got it working properly and now am very happy with the product. If I had it to do over again I might buy the box and then buy my own wireless phones. Now that all is good I am very happy with the service although occassionally people cant hear you and you have to call back. You must have a strong wireless connection for this to work properly. Evidently when you do a speed test "the jitter count" is important to it working. It took time and patience but the ooma staff were persistent in helping me. Today I am happy.
I would recommend this to a friend- Pros mentioned:Call quality, Money saver, PriceCons mentioned:App
Rated 3 out of 5 stars
good luck
||Posted . Owned for 4 months when reviewed.This is my second Ooma Telo Air. My first one was a Telo Air with the wireless adapter purchased in 2014 which lasted 6 years. I had switched from the Spectrum/TWC phone so in the 6 + years, I have saved around $3000. I have also been a Premier subscriber. I am pleased that the Ooma has saving me $3000. But this time, I have really had to work to get this set up properly—Ooma makes it very difficult and Customer Service is very poor. Some tips: If you would like to use your current phone lines for other handsets, make certain that your phone lines are not active before setting up your new Ooma. I have had my Ooma set up with a phone splitter in the Ooma “phone” jack. I connected 2 cordless phone base stations into this jack. Then I could set up the additional cordless phone handsets all over the house. For this new Ooma, since I have now made certain my home phone line is inactive, I plugged this new Ooma into my house phone jack, and other connected phones will work all over the house. Pros: Your online Ooma account lists all your phone calls by date, time, caller and duration of calls. This will be synced to your Ooma handset 3 “Phonebook.” Handset: nice bright clock! . Best Buys price was right. I ordered it online. There was a problem with the delivery and Best Buy’s Customer Service could not have been better. They shipped me a second phone right away. Cons: I received 2 Ooma’s from Best Buy since there was the delivery problem. Neither worked. I contacted Ooma Customer Service over a period of 5 days by 6 phone calls and 2 live chats. They had me do the usual unplugging, replugging, waiting, then blamed my Internet provider, my router, my firewall. After finally being connected with the Ooma “Higher Team” on Day 6, (without a phone) a “Higher Team” member told me that those Ooma activation codes were not working and being recalled. They sent me a working unit—which did work as soon as I made the connections. Wifi setup: I used this new Ooma with the ethernet connection for almost 3 weeks before I attempted to tackle the wifi setup. Even though my prior Ooma had the wifi adapter, I used the ethernet cable to connect to my router. I have a MacBook Pro with no ethernet port and I didn’t want to spend an additional $30 for the Apple ethernet adapter. I was anticipating a “better service experience” wifi set up on this new Ooma, as Ooma advertised with the “Ooma Setup App” announcement. I tried the Ooma Setup App using my iPad and iPod Touch and the app only took me as far as scanning the activation code before I got the message that I needed to call Customer Support! Oh, no, not again! Customer Support instructed me to disconnect the Ethernet cable, and within a day, the Ooma connected with my router over Wifi. It did not happen immediately. Many of the “Setup App” reviewers had the same frustration as I using the app. After I was using the Ooma for 8 weeks, the red light on the base unit started flashing. My Ooma app and my Ooma online accounts would not accept my password. I again called Ooma Customer Service—an “advanced technician” told me that when they received my defective unit their procedure is to deactivate the account! (Even though they had automatically billed my credit card for my monthly service 4 days before “deactivating me.” ) I was quite upset. They did reactivate my phone within a day, but I had to set up the Ooma as if I had first started with the service 6 years ago—all my saved information, blocked numbers, downloaded photo ID’s were lost. And then they billed me for that month again!! Even though it was entirely their error. I'd call Customer Service again to complain about the double billing, but CS usually makes things worse. So don’t expect much help from Ooma Customer Service. For the first 2 months I had this new Ooma, my online Ooma account indicated with a large red exclamation point that my account is “Offline” when it is actually online and fully functional. I did ask Customer Support about this. He told me I should use Chrome rather than Safari, but my Ooma online account still indicates that I am “Offline” on both browsers when it is online. The first week the handset batteries died after about 2 hours. I was ready to buy new batteries, but after a month of charging, the batteries seem to be holding a charge. Ooma’s robocall blocking has been outsmarted by all the robocallers since they remain my most frequent callers. There is occasional static on the phone, but it no worse than most cell phones. I fairly often get disconnected while in the middle of a call--and the base unit red light goes on, and has to cycle back on.
No, I would not recommend this to a friend
Q: QuestionSo you just purchase the phone and there are no monthly fees and you just connect it to your own WiFi? How do you get a phone number?
Asked by Addy.
- A:Answer They charge you taxes and fees every month, something like $5 or $6 depending on where you live. You have to give them a credit card number to activate the service and get a phone number assigned. They assign you a phone number immediately, but you get to pick the area code. Then for about $40 you can port an existing number, which takes a few days. If you pay them an additional $120 plus tax per year, they don’t charge the $40 porting fee, you can keep both your ported number and the original number they assigned to you, and you get a bunch of other features like deciding what calls to block and forwarding calls to other phones like your cellphone. Those features seem to give you more flexibility than phone service from the local phone company or cable company. I got one of these for my mother 2-1/2 years ago, and I pay the $120 + tax per year (plus the $5 or $6 per month). I have set the call blocking feature to send all calls from numbers that are not in her contacts to voicemail. That way she does not get calls telling her her grandson is in jail somewhere in the Caribbean and she needs to send money to get him out. We monitor her voicemail and add any numbers to contacts if she gets a call from a friend whose number is not in there. We also add any numbers from solicitation calls to a blocked number list, at which point they don’t even go to voicemail — they just hear a recording that says they have been blocked. Ooma sends an email for every voicemail, and you can just click on the attachment and listen to the voicemail right then and there. I just bought another one for our vacation house. Now I can take it back and forth so I always have that phone with me. You just have to plug it into a laptop to connect it to your local Wi-Fi (or plug it in if you are not connecting wirelessly). Also by the way, you do not have to buy their phone. You can just buy an Ooma device and plug in any phone. Bear in mind that there are two versions of it, one which needs to be plugged in to the Internet, and one which can connect wirelessly and is a little bit more expensive. If your Internet goes down, you have to unplug the Ooma (from electricity) and replug it in to recycle. It flashes blue if it is working and red if it is not working, so it’s very obvious. Also, there is an app you can put in your cell phone that tells you whether it is working and lets you add contacts, listen to voicemail and set blocking levels.
Answered by LASNY
Q: QuestionSo the base connects wirelessly to router, how are the phones connected? Phones have a wireless connection to the base station from different rooms or each phone needs an RJ11 phone cord that plugs into the base station or into a wall jack?
Asked by Unclear.
- A:Answer The wireless phones that come with the unit only needs an ac power outlet to keep the phone charged while in it's charging cradle. Once you get the base station set up you can then plug the phones and cradle anywhere in your home and get them linked to the base station. It takes a couple of minutes for the phone to establish the link and then update. You'll see a message on the face of the phone telling you it's updating, etc. After that, you can pick up the phone and push the talk button. You will get a dial tone! You're set. Oh, you can purchase more phones from Ooma and set up more extensions if you need too. I used to have about 4 or 5. Now I'm only using 3. Hope that helps. GeorgiaDad
Answered by GeorgiaDad
Q: QuestionIs it the nightmare that it sounds like. You go from quick and easy set up to paying somebody in somewhere land money to keep your phone number yearly? I don't quite get it. Sounds a lot more complicated than it's made out to be. Can somebody simplify it?
Asked by Sabrinafair.
- A:Answer So I switched from Verizon because they ended copper landline service in my area this December. I should have switched a long time ago but didn’t because I didn’t want to upgrade my home security system. Anyway, to get to the setup, it was pretty straightforward. I already have Comcast broadband internet so I unpacked the OOMA and plugged in an Ethernet cable from an unused port on my router to the Ethernet port labeled internet on the OOMA base station. I then followed the instructions in the QuickStart guide to use my computer (which is also connected by Ethernet cable to the same router) to setup the OOMA base and pick a phone number from the lists tat were displayed on screen. They also offer an app based method that uses Bluetooth to setup the OOMA base without any cables by connecting it to your home WiFi network but I didn’t bother with that. I did want to keep my old landline number so I followed their directions to put in an online request to have Verizon transfer it over. This does cost money. The $40 fee they charge for this is waived if you pay for 1 year of service up front. I found the charges to be clearly explained on their website. Ran into a small glitch with Verizon balking at the transfer for unclear reasons but I was able to clear it up with a single call to Verizon. So far so good and I actually save about $30 per month.
Answered by Longfellow
Q: Questioni have poor wifi reception in the back of my house. would i most likely not be able to use the phone there? or would it still connect if the base is set up near the router?
Asked by Robinsnest60.
- A:Answer I had similar issues with my wifi (limited reception/low bandwidth) in certain spots in my house. I did place the base closer to my wifi router. I didn't have to place it right next to my router ... I positioned it about 20 feet away, in the next room, but where I knew I had good wifi reception. The handsets have had no problem connecting to the base from anywhere in my house. When the handsets and base "talk" to each other, they don't use the home's wifi connection . They use a separate communication protocol/frequency to "pair" themselves together. So, your wifi will only be used between your router and the base unit of the telephone system. Hope this makes sense and helps.
Answered by SuperNona
Q: QuestionWhat advantage does Ooma have over Magic Jack?
Asked by Plantronics.
- A:Answer I've had both and found that Magic Jack sucks and Ooma has been great for the 9 years I've been using it.
Answered by Nikki
Q: QuestionMy old Ohma stopped working today. Do I need to pay again to keep my old phone number when I activate the new Ohma box?
Asked by GolferGuy.
- A:Answer No; Just call OOMA support and ask they to move the old number to the new OOMA box. Since it is tech support call, the regular support number can't handle it but they will give you a special number. Just give them the new OOMA serial number.
Answered by Jason
Q: QuestionLike the idea. Can you confirm the voice quality is good as the verizon service, I have good internet service. Also can you have more handset phone beyond the two HD3 units. Would like six if possible.
Asked by jimx.
- A:Answer The call quality is great, I have been an Ooma customer for 8 years. unfortunately the telo only supports 4 phones. you could always plug in another cordless phone maybe for the less used locations.
Answered by sc1500
Q: QuestionCan you transfer your current landline phone number to Ooma?
Asked by Chris.
- A:Answer I did. But use their online tool to check first. And there’s a fee involved.
Answered by Longfellow