Ooma - Telo Air Free Home Phone Service with 2 HD3 Handsets - Black

I’ve actually had Ooma for 10-12 years. My original system has worked great, but it got damaged during a recent move so I immediately went out and purchased a new system. I like this system better since it’s all wireless which makes placement much more flexible. Set up was simple. Ooma did require that I set up a new account, but my old phone number was ported over to the new account within 24 hours. If you’re trying to cut costs but still need a home phone.. Ooma is a great option.

Easy to use, easy to set up, excellent price. I haven't figured out how the contacts will sync with social profiles, but I'm sure it will be another cool feature I stumble upon as I've done with the Ooma back-office and App for iPhone.

This phone served its purpose for the few months it was needed. My taxes only ended up being $5.99/month. Some of the calls echoed and I had to reset the entire unit a few times in order to make & receive calls. I also received a couple spam calls for me personally same day I activated, which was annoying.

This is my second Ooma Telo Air. My first one was a Telo Air with the wireless adapter purchased in 2014 which lasted 6 years. I had switched from the Spectrum/TWC phone so in the 6 + years, I have saved around $3000. I have also been a Premier subscriber. I am pleased that the Ooma has saving me $3000. But this time, I have really had to work to get this set up properly—Ooma makes it very difficult and Customer Service is very poor. Some tips: 
If you would like to use your current phone lines for other handsets, make certain that your phone lines are not active before setting up your new Ooma. I have had my Ooma set up with a phone splitter in the Ooma “phone” jack. I connected 2 cordless phone base stations into this jack. Then I could set up the additional cordless phone handsets all over the house. For this new Ooma, since I have now made certain my home phone line is inactive, I plugged this new Ooma into my house phone jack, and other connected phones will work all over the house. Pros: Your online Ooma account lists all your phone calls by date, time, caller and duration of calls. This will be synced to your Ooma handset 3 “Phonebook.” Handset: nice bright clock! . Best Buys price was right. I ordered it online. There was a problem with the delivery and Best Buy’s Customer Service could not have been better. They shipped me a second phone right away. Cons: I received 2 Ooma’s from Best Buy since there was the delivery problem. Neither worked. I contacted Ooma Customer Service over a period of 5 days by 6 phone calls and 2 live chats. They had me do the usual unplugging, replugging, waiting, then blamed my Internet provider, my router, my firewall. After finally being connected with the Ooma “Higher Team” on Day 6, (without a phone) a “Higher Team” member told me that those Ooma activation codes were not working and being recalled. They sent me a working unit—which did work as soon as I made the connections. Wifi setup: I used this new Ooma with the ethernet connection for almost 3 weeks before I attempted to tackle the wifi setup. Even though my prior Ooma had the wifi adapter, I used the ethernet cable to connect to my router. I have a MacBook Pro with no ethernet port and I didn’t want to spend an additional $30 for the Apple ethernet adapter. I was anticipating a “better service experience” wifi set up on this new Ooma, as Ooma advertised with the “Ooma Setup App” announcement. I tried the Ooma Setup App using my iPad and iPod Touch and the app only took me as far as scanning the activation code before I got the message that I needed to call Customer Support! Oh, no, not again! Customer Support instructed me to disconnect the Ethernet cable, and within a day, the Ooma connected with my router over Wifi. It did not happen immediately. Many of the “Setup App” reviewers had the same frustration as I using the app. After I was using the Ooma for 8 weeks, the red light on the base unit started flashing. My Ooma app and my Ooma online accounts would not accept my password. I again called Ooma Customer Service—an “advanced technician” told me that when they received my defective unit their procedure is to deactivate the account! (Even though they had automatically billed my credit card for my monthly service 4 days before “deactivating me.” ) I was quite upset. They did reactivate my phone within a day, but I had to set up the Ooma as if I had first started with the service 6 years ago—all my saved information, blocked numbers, downloaded photo ID’s were lost. And then they billed me for that month again!! Even though it was entirely their error. I'd call Customer Service again to complain about the double billing, but CS usually makes things worse. So don’t expect much help from Ooma Customer Service. For the first 2 months I had this new Ooma, my online Ooma account indicated with a large red exclamation point that my account is “Offline” when it is actually online and fully functional. I did ask Customer Support about this. He told me I should use Chrome rather than Safari, but my Ooma online account still indicates that I am “Offline” on both browsers when it is online. The first week the handset batteries died after about 2 hours. I was ready to buy new batteries, but after a month of charging, the batteries seem to be holding a charge. Ooma’s robocall blocking has been outsmarted by all the robocallers since they remain my most frequent callers. There is occasional static on the phone, but it no worse than most cell phones. I fairly often get disconnected while in the middle of a call--and the base unit red light goes on, and has to cycle back on.

I like this unit because I had one before the one before it was really easy to set up however this unit took longer to set up took me awhile but I was able to do it both ways wired or wireless after I set it up it works great I do recommend this unit to anyone that would like to have voice over IP and the service it's great.

I got this OOMA less than 2 weeks ago, set it up on my wireless internet pretty easily, I had to download the OOMA setup app on my cell in order to connect it wirelessly. Ethernet is also an option with no app needed. I ported my number from comcast voice. OOMA said it could take 30 days, but it only took a few days to port the number and they give you a temporary number to use until then. My bill will be only 5.95 per month with OOMA. If you want to have enhanced caller ID, you have to get the Premier service for 9.95 a month, otherwise you just see the number of the caller unless you have them in your contacts. You can use the handsets provided, they have picture ID, or you can use any cordless phone you already have, and you can use OOMA voicemail, or your own answering machine. As with any digital phone service, if you have no power or no internet, you wont have phone service. OOMA offers a 4 G backup, but its not compatible with Telo Air. The only downside is a slight delay when you answer the phone or when you are dialing out and waiting for it to ring on the other end. In the few days I have been using it, the calls are clear and the service has been great!

Ooma seems too good to be true. It is cheap, simple to use, and reliable. I have the base, 3 wireless handsets, and a desk phone. The system is so flexible that it can be a simple to use home phone, or an excellent option for a home office or a tech geek like me. There are so many optional advanced features. Some are not perfect, like I have yet to be able to get my cell phone to properly connect. But other things like connecting a Bluetooth headset to the base makes it so nice to be able to talk on the phone while I am making dinner. The range of the base is also impressive. It is located in my spare bedroom while the farthest away handset is on the opposite end of my apartment. Even though it sits below my WiFi router and SmartHome hub, the handset has full bars for signal strength. With the optional battery backup, the system can continue to run without power (as long as your modem is also on battery power). P

I finally decided to transfer the landline we've had for more than 25 years. We have cell phones with different numbers, but I wanted to keep our old landline number both for nostalgia and to reduce spam calls to our cell phones. (We give out our home phone to businesses, when we sign up for things, etc.) I transferred our home phone number to Google Voice and bought signed up for Ooma because I wanted 911 service. I could have just bought the Ooma telo and used our existing wireless phones, but decided to go ahead and get the Ooma handsets too. I'm really glad I did. We have the two Ooma handsets along with one old wireless phone hooked up to our Ooma Telo. You probably don't care about all that, you just want to know if it works --- and the answer is yes! I've been very happy. It was relatively easy to set up and now works just like our old landline did. I can check Ooma voicemail on the Telo, on the Ooma handsets, on my computer or on my cell phone. I also get a text message on my cell phone when we have a voicemail. I can also easily block spam numbers. The best part is we are paying about $7/month for Ooma versus $65/month for the landline. My only complaint isn't anything that's inherently wrong with Ooma, but rather only an issue if you choose to use a Google Voice number with Ooma. When you set up GV with Ooma, you actually end up with two phone numbers: the original Ooma phone number you receive when setting up the system and your GV number. You can use both numbers if you want, but I choose only to give out the GV number. So, nobody I know or want to talk to ever call me on the Ooma number. However, and here's the issue, that number is still active, so spammers call that number. That means I get spam numbers to both my Ooma number and to my GV number. With that said, if you're transferring a landline, you could transfer it straight to Ooma and not use GV if you want. That would eliminate the problem of two numbers and additional spam calls. Anyway, Ooma has been working great. It was easy to set up and I'm saving about $55/month.