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Ooma - Telo VoIP Home Phone Service - Black

Enjoy clear nationwide calling for free. Connect the Ooma Telo 892943002445 VoIP service to your high-speed Internet and activate online. Ooma PureVoice HD technology delivers optimal voice quality, and use the Ooma Mobile HD app to make calls from your smartphone.

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    Ooma - Telo VoIP Home Phone Service - Black
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    Overview

    What's Included


    • Ethernet cable, AC adapter
    • Owner's manual
    • Telo VoIP Home Phone Service

    Ratings & Reviews


    Overall Customer Rating:
    97% of customers would recommend this product to a friend (1202 out of 1252)

    Features


    Call anywhere in the U.S. for free.

    Pay only applicable taxes and fees after purchasing Ooma Telo.

    Includes voicemail, call waiting, caller-ID and 911

    Plus a host of features, so you can stay in touch with loved ones.

    Ooma Mobile HD app (download required)

    Make calls on your compatible smartphone using your Ooma phone number from almost anywhere in the world via Wi-Fi or 3G/4G connection.

    Optimal voice quality and reliability

    Ooma PureVoice HD technology ensures high-quality performance.

    Low international rates and plans

    Select the Ooma World international calling plan for unlimited calling to more than 60 countries for only $17.99 a month plus applicable taxes and fees.

    911 alerts

    Receive a text message if 911 is called from your Ooma home phone number.

    Compatible with most corded and cordless home phones

    For use with your existing phone (high-speed Internet connection required).

    Also compatible with Nest

    Securely interacts with Nest devices for convenience and peace of mind (Premier service required).

    Built-in DECT 6.0 technology

    Supports optional Ooma HD2 Handsets and Ooma Linx remote phone jacks (handsets and phone jacks not included).

    My Ooma online command system

    Lets you easily check your voicemail and call logs, configure your preferences, upload your contact list, update your 911 address and more.

    Answering Machine Features

    Includes built-in speaker and 1-touch access to voicemail and other frequently used functions.

    Free Ooma-to-Ooma calling

    Reach out and call another Ooma customer anywhere in the world for free.


    Customer rating

    Rating 4.6 out of 5 stars with 1252 reviews

    97%
    would recommend to a friend

    Pros

    Cons

    • Rating: 5 out of 5 stars

      Excellent Product, worked with Multiple Headsets!

      Posted
      Lavergne

      After watching my phone bill rise from $30-35 a month to almost $80 a month, I made the switch to OOMA. The call quality is excellent and I actually prefer their dial tone better. You know...you pick up the phone to dial and hear a nice harp sound instead of a harsh dial tone. My OOMA bill is less than $5 a month and I had a great experience. Here’s the highlights: SET UP: Set up is super easy. First, I have a Mac computer. Second, I have excellent internet thru my cable company, which is very fast and reliable. After opening the box, I read the clear instructions. I went online, registering the unit and making a user name and passcode for my OOMA account. At that point you choose a phone number, your address (for 911 location) give them a credit card number (for monthly auto-billing) and select whether you want to port your existing number. (I did want to port my number.) This all took about 5-10 minutes. Very smooth. HOOK UP: I plugged the unit into my internet router. It flashes one color, then another once it’s all ready after several minutes. Then, I plugged my phone into OOMA. I lifted the phone’s handset and got a dial tone. I called my cell phone from my home phone and the number (that I’d selected during the online set-up process) came up on my cell. Again, smooth. ISSUES and SOLUTIONS: 1) Caller ID I have the basic OOMA service, not premier. The caller ID is very basic. You just see the person's number on incoming calls, not the name. Apparently with OOMA’s Premier Pkg you see the name, a feature that isn't worth $10 a month to me. My workaround for that was a) Going to the OOMA site, logging in to my account and typing in the names and numbers in my OOMA contact list. What's nice is you can customize it! So, instead of seeing (for example) Smith, John (like my former carrier displayed) I can have it say, “Dad Smith” or something. I also programmed a few frequently received numbers (doctor etc) into my house phone itself as a back up. 2) Outgoing caller ID: The call quality is great. But, MY outgoing phone calls to people show up as Unknown Number on some people’s phones because I don't have Premier. (A minor issue...) So, I just let people know about it. In my mother-in-law's case, I actually programmed my home number into her phone. Now, when I call her from my house phone, it says our name on her Caller ID. (I had to do that will my cell phone for her years ago, too. That's what made me think of it.) No big deal. 3) Multiple handsets: I kept researching this but could never find anyone mentioning this. I have split bi-level house and wanted multiple phones on each floor. Although, I’d plugged the base unit of my ATT phone into OOMA, my ATT phone had only additional two handsets. After sprinkling those two phones upstairs and downstairs, I wanted more phones in a few areas like the basement. So, I used a splitter in the OOMA device to connect TWO base phones (a Panasonic unit and my ATT unit) to the OOMA device. Ok, it looks a little screwy to have two phones side by side on my desk, but this was genius on my part. It enabled me to use my 3 additional panasonic headsets AND my two additional ATT ones. Those additional headsets merely need a power outlet to work, so they can be put anywhere. After using my “homespun splitter set-up” for a month, I can tell you it worked GREAT! I could roam anywhere in my house with any phone and the signal is strong on any phone I use. In fact, a month later I bought second Panasonic unit that came with three additional handsets. I bought a second splitter, too. I plugged the splitter into one of the two splitter phone jack holes, enabling me to have three splitter phone jack holes available. So, what’s more goofy than two phone bases side by side? It’s THREE phone bases side by side! LOL! But, as a result I now had three additional handsets to sprinkle around the house in addition to the other five. 4) The “temporary number” still shows up on calls to others after porting: Our carrier ported my number in about 6 days. We got up in the morning and phones plugged into our landline outlets were "dead." YIPPEE! I think it was a speedy switch because we solely had phone service through our carrier. (We weren’t bundled with internet/cable etc) Once my phone line was dead, I had to restart the OOMA unit. When I called my cell phone STILL showed that temporary number! My solution? I to the OOMA site, logging in to my account. After poking around, I could see that there were two phone numbers showing up there: the temporary number and my former landline number which I’d ported. You have to actually SELECT that landline number and designate it as your number of choice for your unit! After doing that, I called my cell phone and saw my original landline number now showing up. Yippee! 5) Bills My OOMA bill has been $4.71 a month which is exactly what they’d estimated that it would be. There were no nasty surprises. 6) Premier You are automatically enrolled in Premier when you buy the unit and register it. They give it to you for free for a certain “trial period.” However, I was fearful of “forgetting” to decline it. So, I went to my OOMA account online and declined it ahead of time. I forget exactly where I clicked to do this, but you can decline it from the beginning. True, I’m not getting whatever benefits I’d have (better caller ID etc) but since I don’t want those things anyway, I’m not missing it! 7) Suddenly my phone number didn’t work after 60 days After porting my original landline number over to OOMA, and later designating my original landline number, all was well. Until… Suddenly one day (about 2 months after having OOMA) my phone didn’t work. I was out running errands and called home, getting a message that “this number is not in service.” When I got back home, I called OOMA from my cell phone. It turns out that the 60 day Premier trial period was over. Even though I don’t have Premier, I think OOMA purposely “disrupts” your service at the 60-day mark, forcing you to call them to fix this issue in an effort to try to sell you on Premier! When I called, the gentleman was very polite, asking a few questions. He assured me he’d restore my service, but “did I want to hear about Premier?” Um, no. No problem. It wasn’t a hard sell or anything, just a suggestion. As soon as I said I wasn’t interested, he didn’t pursue it. He told me he’s fixed the issue. All I needed to do was restart the unit and my (original landline) number would be restored. This was correct. Not only did my phone ring when I called my landline number from my cell, but my online account no longer showed the temporary number. (It had been visible all this time prior to this day, along with my original landline number.) So, I guess it went back into the cyber phone number bank for future OOMA customers to use. Conclusion: Overall, I’m beyond thrilled to be out of the clutches of my former overly-expensive carrier. I completely understand those people on tv commercials who hold up their bill and rip it in half! LOL! I felt like doing that myself! I love that OOMA has 911 service, you can port your number and the monthly phone service bill is low. I highly recommend it!

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Cheap, reliable phone service

      Posted
      Firefighterjake

      Like many folks I was looking at trying to save some money on my bundled internet, phone and cable TV bill . . . which wasn't bad with the introductory price . . . but the "regular" price just was a bit too much to swallow. After ditching the cable TV portion in favor of using my existing roof antenna and Roku 3, I began to explore the various phone options and eventually opted for Ooma. This may sound bad to say, but it's not . . . perhaps the best part of the Ooma Telos is that if you didn't know it, you would never know you were using VOIP instead of the regular old telephone line or cable to make your phone calls. Other than a short musical tone when I pick up the phone to make an outgoing call, everything works pretty much as it did before when I had phone service via the cable and before that when I had the local telephone company wire up the house . . . and I guess when you're like me and all you want is cheap, simple and reliable phone service, saying everything is pretty much the same is what truly matters. Of course, the one HUGE difference is the price. An initial outlay of $99 and then that's really all there is if you opt for the basic service. I mean, sure there is a $4 and change bill for the taxes and fees, but honestly it sure beats what I was paying before . . . and before I would have been paying those same fees. Oh sure, about once a month I get an e-mail from Ooma encouraging me to upgrade to a premium package, but this is about as much of a "hard sell" as they get. Quality of the service . . . well as mentioned . . . it's exactly like it was before . . . so there have been no weird distortions, dropped calls, static, echos, etc. Hooking up the Ooma Telos went well and was quite simple, although I have to rather ashamedly admit I had hooked up the telephone line to the wrong port and couldn't get it to work at first. However, a quick call to Ooma and their technical support and I was up and running in less than 5 minutes. I also read some folks saying that telemarketing calls seemed to increase. That has not been the case for me at all . . . in fact, if anything the very few calls I was getting from telemarketers has gone down . . . which is quite surprising since we bought the Ooma from Best Buy back in August and have gone this whole political election season without a single political call. So I guess if I had to sum things up I would say simply that if you are looking for a cheap, reliable way to have phone service at home I would not hesitate to recommend the Ooma Telos.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Worth a shot.

      Posted
      Realville
      • My Best Buy® Elite Plus MemberElite Plus Member

      I had Ooma recommended to me by two trusted coworkers, and that's what made me decide to buy. The receiver is quite expensive but pays for itself quickly by eliminating your phone bill. I chose to purchase at Best Buy, rather than directly from Ooma or elsewhere, so that I could use rewards certificates to soften the blow. I have owned the product for 3+ months now. Setup is a snap, and the receiver works great. I had seen many reviews in which people have complained of call quality, latency issues, and dropped calls. I have had none of these problems. The only reason for 4 stars instead of 5 is that while the calls sound clear as day on my end, I have had a couple people tell me that there is static on their end. I am currently using the premium service for $10 a month. My favorite thing is the customizable call blocking. I think it's great to have a telemarketer call here and get a message that my number has been disconnected. However, I do think I am going to cancel the premium service for no reason other than I personally don't use any of the features, so why pay $10 a month. (You can still block calls without premium service, you just don't get the personalized options# Overall I have been very happy with the product. A big thing for me is that I can once again use my home phone for long distance calls and not have to worry about cell phone signal inside my house. In my case, I went from $26 a month phone bill, to about $3 #once I cancel the premium service of course), so that is reason enough to give it a try. If you are on the fence about switching, let this review push you over.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Good+ phone service

      Posted
      Stelcom66
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      The Overall Rating more accurately would be 4 1/2 stars. The most significant negative attribute is the receive level is loud! I installed 2 resistors in series with Tip & Ring (the 2 line wires) and a series resistor on the receivers of the 2 phones I use most often. That got the level to be acceptable. For the money, it's a great deal. If I were to get the same features on my local telco's line the cost would probably be close to $40 a month. I chose the Premier plan for a year, normally $9.95 a month, (+$4.19 in my area a month for taxes and other fees) but through a promotion got it for $99.95 for the year - and that includes porting your phone number which it normally $39.95 (I believe), well worth it. An unadvertised feature that I like, although I have my own hold circuit is pressing flash and going on hook will put the call on hold. Going off hook several seconds there will be a dial tone with a beep to indicate the call on hold. Press flash again to return to the call. After being on hook for a certain duration the line will ring in a unique pattern a reminder a call is on hold - just go off hook to connect. I waited to write this review until my number was ported. I used it for month and a half as a second line to test. My number ported today, I was told it typically takes 3-4 weeks. Mine ported in 8 days! The only snag was calling out from the Ooma system was still from the temporary number. I called support, they resolved that quickly, now the outgoing calls show from my original number that I've had for 30 years. I didn't see that required step in any of the emails. Chat technical support is relatively useless, it seems only to be able answer common/basic knowledge questions that's already documented clearly. Sometimes I wondered if it was some kind of automated response system. Phone support is very good - I had an issue that was almost a show stopper. I could not access my Verizon cellphone voicemail remotely. I could however, access several other voicemail systems and other VRU with DTMF menus. Someone from one of Ooma's voip carriers called me, I explained the trouble and they did resolve it. Time will tell I suppose - overall I think it was a great buy, I got the Telo (the main system shown) on sale. Even at the full price over time the cost would be less than the local telco's line with many more features and long distance calling. One significant feature for me, available with the Premier service is the text message when a new voicemail message is recorded. Another plus - the Telo is available at the local Best Buy. Many other home VoIP systems are mail order only.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      This is how to have a home phone.

      Posted
      nhbrewmaster
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      At first, I was skeptical about Ooma, but I gave it a shot, and so far it's a wise way to go if you like having a landline. Look beyond the upfront cost (purchasing the Telo) for it to make sense. Once you've done that, it's literally $4-5 a month to have a home line, because all you have are taxes and fees - which vary by location. Period. That monthly expense is paid via credit card directly to Ooma through your account. Ooma offers a $20 credit to both the current and new customer when there's a referral - so sign up by a friend's email link if you know someone who has it. I didn't know this until I had already purchased it. Setup is easy. While the Ooma Telo needs to connect directly to your modem or router, the phone does not. Their own phone unit can be anywhere within range of the Telo. Ooma offers accessories for, say, having a receiving unit with its own jack for a different type of phone, or hooking up your fax machine. I realized that my new Ooma phone number can be permanent, no matter where I may move - and, I think it remains available if you use it internationally. Welcome to VOIP. Service-wise, no issues. The quality does depend on your Internet service, and if you lose Internet, you'll lose your landline. I would have done this sooner if I had known about it.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Helps Lower Your Cable Bill!

      Posted
      Pete
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I was looking for ways to trim my cable bill, and wondered if I could get a better deal on phone service. Call me crazy, but I still prefer to have a landline for voice quality and reliability (and for the occasional faxes). Cell reception in my house isn't the greatest, so I prefer the landline when talking to friends/family. The phone portion of my cable bill was $40/month (yikes!). I was familiar with Vonage, but that was still $10/month. After some researching, I came across Ooma. It got good overall reviews, and was one of the top rated services in a leading consumer research magazine. I got my Ooma unit at Best Buy. It was super easy to setup (plug one end into my router and the other into my phone line). Sign up was a breeze, and I was able to get service almost instantaneously. I wanted to port my old phone number, and saw they charged a porting fee. If you signed up for one year of their "plus" service, they waved that fee. I chose this option, since I found a discount code (I can always cancel next year, since I probably won't use the extra features). The porting process took around a week, but I got status notifications along the way. I've been using it for several weeks now and really like the Ooma app on my iPhone. It notifies me whenever I get calls at home, and I can listen to VM from anywhere. There are tons of other features available, but I haven't used them. I've also used Ooma to call family in London "on the cheap". BTW, the only thing you have pay for each month are taxes/utility fees (~$5 for me). I know phone lines aren't that exciting, but this unit shines in helping me trim my utility bill!

      I would recommend this to a friend

    • Rating: 2 out of 5 stars

      Caller ID Does Not Work!

      Posted
      bob3iii
      • My Best Buy® MemberMember

      I've been an coma customer since 2008. I bought my original hub and scout from BestBuy and never had a single problem with it. I decided it was time to move up to the Telo system since it had supposedly better connectivity to faxes, etc. Mind you when I disconnected the old Hub it was still working perfectly. I connected the new Telo and it took more than three days for them to transfer my account to my new Telo, how's that for a loyal customer service! The following day my caller ID stopped working for the Telo. I called Saturday and after doing stupid tests which I knew were a waste of time, they told me they would contact Engineering and they would call me back in 24 to 36 hours! I called after 36 hours since they never called back! I wanted to talk to somebody in engineering. They said that it wasn't possible and level 3 support told me that she would call me back after she spoke to them. She did call back later that day to finally let me know that there's a firmware problem that is being worked on by engineering. That they would have fix by the end of the week or the beginning of next week. Today is Thursday, if they don't solve the problem by next Tuesday I will return the unit to Best buy and get my money back and subscribe to Time Warner phone. Their international rates are cheaper. I should also mention that the speaker on the new Telo is not loud enough to screen calls. At its loudest setting the voices break up and are hard to understand.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      The Ooma telo experience has been great so far.

      Posted
      Rksh
      • My Best Buy® MemberMember

      The Black Friday price convinced me to try this. The setup was really simple, as I initially just hooked up one phone to try it out, before cancelling the traditional land line service. I have a cable modem with four Ethernet connections, so I just plugged it into one of those, after setting up the account online. Our connection speed is nine meg per second, so I didn't expect any connection speed problems, and I haven't noticed any during the twelve days we've been using it so far. After about four days I decided to try plugging it into our house phone wiring, after disconnecting the land line wiring from the phone company. (CAUTION! If you don't know how to do this, please get qualified help! Do not plug it into the house phone wiring without disconnecting the phone company service, as it can damage the telo unit). Once I plugged it into the nearest phone jack, all of our phone extensions worked. First I tried the dect 6 cordless phones, of which we have two brands, and they worked just fine. Then I tried an old corded phone, which worked fine. Finally I tested the alarm system autodialer, which also worked fine. I considered whether to have our old number ported and decided it would be a great opportunity to ditch all the robocallers and other salespeople that had our old number, so I just kept the new number and called to cancel the land line service. You would not want to cancel until they switched the number, if you were keeping your old number. If the results over time are as good as our experience so far, then this device and the Ooma service is an exceptional value. By the way, I wouldn't be put off by all the legal stuff in the terms of service agreement, as it isn't likely to be an issue for most people.

      I would recommend this to a friend




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