Ooma - Telo VoIP Home Phone Service - Black

Enjoy clear nationwide calling for free. Connect the Ooma Telo 892943002445 VoIP service to your high-speed Internet and activate online. Ooma PureVoice HD technology delivers optimal voice quality, and use the Ooma Mobile HD app to make calls from your smartphone.

See other products that work with this Wi-Fi networking product

Protect your product

Learn about Replacement Plans
Protection Plan Options
Cardmember Offers
Our experts recommend

Item you're currently viewing

Ooma - Telo VoIP Home Phone Service - Black - Left
Ooma - Telo VoIP Home Phone Service - Black
  • Item you're currently viewing
  • $79.99
Offer disclaimer
plus
Subtotal:

Overview

What's Included


  • Ethernet cable, AC adapter
  • Owner's manual
  • Telo VoIP Home Phone Service

Ratings & Reviews


Overall Customer Rating:
97% of customers would recommend this product to a friend (1137 out of 1184)

Included Free


Ooma - HD2 DECT 6.0 Cordless Phone for Ooma Telo VoIP Systems - Black
Ooma - HD2 DECT 6.0 Cordless Phone for Ooma Telo VoIP Systems - Black
Easily talk to family and friends with this Ooma HD2 cordless handset that features high-definition voice clarity for natural-sounding conversations. The 2" color screen features picture caller ID, so you can see images of the caller as the phone rings.

Features


Call anywhere in the U.S. for free.

Pay only applicable taxes and fees after purchasing Ooma Telo.

Includes voicemail, call waiting, caller-ID and 911

Plus a host of features, so you can stay in touch with loved ones.

Ooma Mobile HD app (download required)

Make calls on your compatible smartphone using your Ooma phone number from almost anywhere in the world via Wi-Fi or 3G/4G connection.

Optimal voice quality and reliability

Ooma PureVoice HD technology ensures high-quality performance.

Low international rates and plans

Select the Ooma World international calling plan for unlimited calling to more than 60 countries for only $17.99 a month plus applicable taxes and fees.

911 alerts

Receive a text message if 911 is called from your Ooma home phone number.

Compatible with most corded and cordless home phones

For use with your existing phone (high-speed Internet connection required).

Also compatible with Nest

Securely interacts with Nest devices for convenience and peace of mind (Premier service required).

Built-in DECT 6.0 technology

Supports optional Ooma HD2 Handsets and Ooma Linx remote phone jacks (handsets and phone jacks not included).

My Ooma online command system

Lets you easily check your voicemail and call logs, configure your preferences, upload your contact list, update your 911 address and more.

Answering Machine Features

Includes built-in speaker and 1-touch access to voicemail and other frequently used functions.

Free Ooma-to-Ooma calling

Reach out and call another Ooma customer anywhere in the world for free.


Overall customer rating

Rating: 4.6 out of 5 stars with 1184 reviews

97%of customers would recommend this to a friend

Pros

Cons

Most helpful reviews

See all customer reviews
  • Rating: 5 out of 5 stars

    Excellent Product, worked with Multiple Headsets!

    Posted
    Lavergne

    After watching my phone bill rise from $30-35 a month to almost $80 a month, I made the switch to OOMA. The call quality is excellent and I actually prefer their dial tone better. You know...you pick up the phone to dial and hear a nice harp sound instead of a harsh dial tone. My OOMA bill is less than $5 a month and I had a great experience. Here’s the highlights: SET UP: Set up is super easy. First, I have a Mac computer. Second, I have excellent internet thru my cable company, which is very fast and reliable. After opening the box, I read the clear instructions. I went online, registering the unit and making a user name and passcode for my OOMA account. At that point you choose a phone number, your address (for 911 location) give them a credit card number (for monthly auto-billing) and select whether you want to port your existing number. (I did want to port my number.) This all took about 5-10 minutes. Very smooth. HOOK UP: I plugged the unit into my internet router. It flashes one color, then another once it’s all ready after several minutes. Then, I plugged my phone into OOMA. I lifted the phone’s handset and got a dial tone. I called my cell phone from my home phone and the number (that I’d selected during the online set-up process) came up on my cell. Again, smooth. ISSUES and SOLUTIONS: 1) Caller ID I have the basic OOMA service, not premier. The caller ID is very basic. You just see the person's number on incoming calls, not the name. Apparently with OOMA’s Premier Pkg you see the name, a feature that isn't worth $10 a month to me. My workaround for that was a) Going to the OOMA site, logging in to my account and typing in the names and numbers in my OOMA contact list. What's nice is you can customize it! So, instead of seeing (for example) Smith, John (like my former carrier displayed) I can have it say, “Dad Smith” or something. I also programmed a few frequently received numbers (doctor etc) into my house phone itself as a back up. 2) Outgoing caller ID: The call quality is great. But, MY outgoing phone calls to people show up as Unknown Number on some people’s phones because I don't have Premier. (A minor issue...) So, I just let people know about it. In my mother-in-law's case, I actually programmed my home number into her phone. Now, when I call her from my house phone, it says our name on her Caller ID. (I had to do that will my cell phone for her years ago, too. That's what made me think of it.) No big deal. 3) Multiple handsets: I kept researching this but could never find anyone mentioning this. I have split bi-level house and wanted multiple phones on each floor. Although, I’d plugged the base unit of my ATT phone into OOMA, my ATT phone had only additional two handsets. After sprinkling those two phones upstairs and downstairs, I wanted more phones in a few areas like the basement. So, I used a splitter in the OOMA device to connect TWO base phones (a Panasonic unit and my ATT unit) to the OOMA device. Ok, it looks a little screwy to have two phones side by side on my desk, but this was genius on my part. It enabled me to use my 3 additional panasonic headsets AND my two additional ATT ones. Those additional headsets merely need a power outlet to work, so they can be put anywhere. After using my “homespun splitter set-up” for a month, I can tell you it worked GREAT! I could roam anywhere in my house with any phone and the signal is strong on any phone I use. In fact, a month later I bought second Panasonic unit that came with three additional handsets. I bought a second splitter, too. I plugged the splitter into one of the two splitter phone jack holes, enabling me to have three splitter phone jack holes available. So, what’s more goofy than two phone bases side by side? It’s THREE phone bases side by side! LOL! But, as a result I now had three additional handsets to sprinkle around the house in addition to the other five. 4) The “temporary number” still shows up on calls to others after porting: Our carrier ported my number in about 6 days. We got up in the morning and phones plugged into our landline outlets were "dead." YIPPEE! I think it was a speedy switch because we solely had phone service through our carrier. (We weren’t bundled with internet/cable etc) Once my phone line was dead, I had to restart the OOMA unit. When I called my cell phone STILL showed that temporary number! My solution? I to the OOMA site, logging in to my account. After poking around, I could see that there were two phone numbers showing up there: the temporary number and my former landline number which I’d ported. You have to actually SELECT that landline number and designate it as your number of choice for your unit! After doing that, I called my cell phone and saw my original landline number now showing up. Yippee! 5) Bills My OOMA bill has been $4.71 a month which is exactly what they’d estimated that it would be. There were no nasty surprises. 6) Premier You are automatically enrolled in Premier when you buy the unit and register it. They give it to you for free for a certain “trial period.” However, I was fearful of “forgetting” to decline it. So, I went to my OOMA account online and declined it ahead of time. I forget exactly where I clicked to do this, but you can decline it from the beginning. True, I’m not getting whatever benefits I’d have (better caller ID etc) but since I don’t want those things anyway, I’m not missing it! 7) Suddenly my phone number didn’t work after 60 days After porting my original landline number over to OOMA, and later designating my original landline number, all was well. Until… Suddenly one day (about 2 months after having OOMA) my phone didn’t work. I was out running errands and called home, getting a message that “this number is not in service.” When I got back home, I called OOMA from my cell phone. It turns out that the 60 day Premier trial period was over. Even though I don’t have Premier, I think OOMA purposely “disrupts” your service at the 60-day mark, forcing you to call them to fix this issue in an effort to try to sell you on Premier! When I called, the gentleman was very polite, asking a few questions. He assured me he’d restore my service, but “did I want to hear about Premier?” Um, no. No problem. It wasn’t a hard sell or anything, just a suggestion. As soon as I said I wasn’t interested, he didn’t pursue it. He told me he’s fixed the issue. All I needed to do was restart the unit and my (original landline) number would be restored. This was correct. Not only did my phone ring when I called my landline number from my cell, but my online account no longer showed the temporary number. (It had been visible all this time prior to this day, along with my original landline number.) So, I guess it went back into the cyber phone number bank for future OOMA customers to use. Conclusion: Overall, I’m beyond thrilled to be out of the clutches of my former overly-expensive carrier. I completely understand those people on tv commercials who hold up their bill and rip it in half! LOL! I felt like doing that myself! I love that OOMA has 911 service, you can port your number and the monthly phone service bill is low. I highly recommend it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth a shot.

    Posted
    Realville
    • My Best Buy® Elite Plus Member

    I had Ooma recommended to me by two trusted coworkers, and that's what made me decide to buy. The receiver is quite expensive but pays for itself quickly by eliminating your phone bill. I chose to purchase at Best Buy, rather than directly from Ooma or elsewhere, so that I could use rewards certificates to soften the blow. I have owned the product for 3+ months now. Setup is a snap, and the receiver works great. I had seen many reviews in which people have complained of call quality, latency issues, and dropped calls. I have had none of these problems. The only reason for 4 stars instead of 5 is that while the calls sound clear as day on my end, I have had a couple people tell me that there is static on their end. I am currently using the premium service for $10 a month. My favorite thing is the customizable call blocking. I think it's great to have a telemarketer call here and get a message that my number has been disconnected. However, I do think I am going to cancel the premium service for no reason other than I personally don't use any of the features, so why pay $10 a month. (You can still block calls without premium service, you just don't get the personalized options# Overall I have been very happy with the product. A big thing for me is that I can once again use my home phone for long distance calls and not have to worry about cell phone signal inside my house. In my case, I went from $26 a month phone bill, to about $3 #once I cancel the premium service of course), so that is reason enough to give it a try. If you are on the fence about switching, let this review push you over.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful Experience with Ooma

    Posted
    Bill52
    • Verified Purchaser
    • My Best Buy® Elite Plus Member

    I bought this product from Best Buy end of January, I did the initial set up per Ooma instructions while I waited for them to port my number. First of February I received an email from Ooma that my number was successfully ported to Ooma, I then completed the Ooma set up. Everything was fine until the first of April when I noticed I hadn't recieved any incoming phone calls for a couple of days, even though I was making outgoing calls. I contacted Ooma immediately via live chat, and then a phone call to their technical group. Over the past 14 days, I have contact Ooma numerous times. Each time they promise to fix the problem within a few days. Now when I call them, all they can tell me is that my problem has been "elevated". By the way, their call center is located in the Philippines, so their English is not very good. They have promised to contact me by email, they never have. They have promised to follow up, they never have. If you read the 1 and 2 star reviews about Ooma on various websites, you'll see that my problem is not unique. I would never recommend Ooma! I still have a phone line which won't receive incoming calls, and, I'm out over $200.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the Savings!

    Posted
    xBRIANx
    • Verified Purchaser
    • My Best Buy® Elite Member

    I recently switched from AT&T to Ooma and have cut my phone bill about 90%. The setup was extremely simple if you want Ooma to assign you a new phone number. I opted to pay the additional $40 to "port" my existing home phone number to Ooma which took about 10 days to transfer over. The only complaint is that the audio lag is about 1/10th of a second - not noticable to most though. Also, the buttons on the Ooma Telo box lag (e.g. voicemail playback, next, etc.) for a half-second or so. But overall, good product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great way to save money

    Posted
    JSMcF
    • Verified Purchaser
    • My Best Buy® Elite Plus Member

    I was paying $50+ a month for a land line that we only keep around because cell phone reception is iffy in our house. Our service was through the cable company so it was already internet connection dependent. Ooma paid for itself in less than 3 months. We didn't need the extra features they give you for $10/mo so we skipped that. They said it would take up to 4 weeks (if I remember right) to transfer our existing number but it only took 4 days. So far I'm really satisfied with the whole thing. No complaints whatsoever.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to set up, call quality is great.

    Posted
    JK42
    • Verified Purchaser
    • My Best Buy® Elite Member

    The Ooma Telo was easy to set up, porting was quick and the call quality is great. Former Vonage user looking for same call quality but lower bill- this worked perfectly. The upfront cost was higher than some but now I only pay a few dollars for federal taxes and the basic service is free.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor

    Posted
    all4home
    • Verified Purchaser
    • My Best Buy® Member

    Purchased this device because my son had Ooma and was satisfied. Hooked up the device and followed all the directions, activated account with coma and device would not work. Spent over two hours on the phone between Ooma techs and Netgear because Ooma stated the firewall on my Netgear Gateway was preventing the device from working. Even though the Gateway was only a month old, Netgear wanted $100 to assist. Finally convinced Ooma it was their device and they shipped a replacement. Of course, the replacement faired no better. Wound up returning the device to Best Buy after less than 30 days for store credit because you only have 15 days to return and it took that long to port my phone number and to receive the replacement Telos device that still did not work. Returned the replacement to Ooma and cancelled my account. I'm now out the $45 Ooma charged to port my number. My advice to anyone is to be sure your modem/router or gateway will support the Ooma service before you buy. There was little understanding from Ooma techs in regards to help with the Netgear problem and they are reluctant to tell you how to change settings on someone else's equipment. Overall I would not recommend purchasing even though Ooma is rated the #1 VOIP provider.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Caller ID Does Not Work!

    Posted
    bob3iii
    • My Best Buy® Member

    I've been an coma customer since 2008. I bought my original hub and scout from BestBuy and never had a single problem with it. I decided it was time to move up to the Telo system since it had supposedly better connectivity to faxes, etc. Mind you when I disconnected the old Hub it was still working perfectly. I connected the new Telo and it took more than three days for them to transfer my account to my new Telo, how's that for a loyal customer service! The following day my caller ID stopped working for the Telo. I called Saturday and after doing stupid tests which I knew were a waste of time, they told me they would contact Engineering and they would call me back in 24 to 36 hours! I called after 36 hours since they never called back! I wanted to talk to somebody in engineering. They said that it wasn't possible and level 3 support told me that she would call me back after she spoke to them. She did call back later that day to finally let me know that there's a firmware problem that is being worked on by engineering. That they would have fix by the end of the week or the beginning of next week. Today is Thursday, if they don't solve the problem by next Tuesday I will return the unit to Best buy and get my money back and subscribe to Time Warner phone. Their international rates are cheaper. I should also mention that the speaker on the new Telo is not loud enough to screen calls. At its loudest setting the voices break up and are hard to understand.

    No, I would not recommend this to a friend




Product images, including color, may differ from actual product appearance.