Questions & Answers

Q: QuestionWill Geek Squad Protection cover damage from a power surge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, including those caused by lightning strikes, damages your product, Geek Squad will fix it.

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Q: QuestionWhat will Geek Squad do if my hard drive stops working?

• A:Answer If your hard drive fails through normal use, Geek Squad Protection will cover the cost of repair. However, this does not include data recovery.

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Q: QuestionWhat happens if my computer won't turn on due to a power surge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If a power surge, even from lightning, damages your product, Geek Squad will fix it.

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Q: QuestionDoes Geek Squad Protection cover damage from power surges?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, even from lightning, damages your product, Geek Squad Protection will cover the repair.

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Q: QuestionDoes this protection plan cover a battery that no longer holds a charge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan includes a one-time replacement for the original rechargeable battery if it fails to hold a charge.

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Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

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Q: QuestionHow long does this Geek Squad Protection plan last?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer This Geek Squad Protection plan provides coverage for 36 months or 3 years.

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Q: QuestionWhat happens to the Geek Squad Protection if I give the computer to someone else?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can transfer your Geek Squad Protection when you sell or give the covered product away at no additional charge.

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Q: QuestionWill I have to pay for parts and labor if a covered repair is needed?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad covers 100% of the costs of parts and labor for covered repairs. There are no hidden fees.

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Q: QuestionDoes Geek Squad Protection cover a battery that won't hold a charge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, the protection plan includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

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Q: QuestionHow can I initiate a claim if something goes wrong with my laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim or call Geek Squad at 1-800-433-5778.

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Q: QuestionDoes the Geek Squad Protection cover accidental damage to the laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan covers accidental damage, giving you peace of mind knowing you're covered if the unexpected happens.

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Q: QuestionHow do I transfer my Geek Squad Protection if I give the computer to someone else?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You can call 1-800-433-5778 to transfer the Geek Squad Protection plan.

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Q: QuestionWhat is the coverage for a battery that won't hold a charge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your original rechargeable battery fails to hold a charge, this plan provides a one-time replacement.

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Q: QuestionAre there any costs for parts and labor with this protection plan?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad covers 100% of the costs for parts and labor for covered repairs, with no hidden fees.

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Q: QuestionDoes this Geek Squad Protection plan cover accidental damage?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, this specific Geek Squad Protection plan covers accidental damage to your laptop.

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Q: QuestionDoes Geek Squad Protection cover accidental damage?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

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Q: QuestionWhat happens if my hard drive stops working?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include Data Recovery.

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Q: QuestionWhat if my screen develops bad pixels or a shadow image?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If you experience at least three stuck pixels that are always the same color or a ghost image that won't go away, Geek Squad will correct it to get your picture looking like new.

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