Questions & Answers

Q: QuestionWhat happens if my hard drive fails during normal use?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include Data Recovery.

Q: QuestionWhat happens to the Geek Squad Protection if I sell my laptop?

• A:Answer You can transfer your Geek Squad Protection to the new owner at no additional charge.

Q: QuestionHow long does the coverage last for this Geek Squad Protection plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This Geek Squad Protection plan provides coverage for a duration of 48 months.

Q: QuestionCan I transfer the Geek Squad Protection to someone else?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection without any additional charges or restrictions. You can call 1-800-433-5778 to initiate the transfer.

Q: QuestionDoes Geek Squad Protection cover accidental damage?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers accidental damage in addition to enhancing your manufacturer warranty.

Q: QuestionHow do I make a claim if something happens to my laptop?

• A:Answer You can visit your local Best Buy store or call Geek Squad at 1-800-433-5778 to start a claim.

Q: QuestionWhat if my laptop battery stops holding a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The plan includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

Q: QuestionWill I have to pay for parts and labor for covered repairs under this plan?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad covers 100% of the costs of parts and labor for covered repairs, with no hidden fees.

Q: QuestionDoes Geek Squad Protection cover issues caused by power surges?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, if your computer won't turn on due to a power surge, including those caused by lightning strikes, Geek Squad will fix it.

Q: QuestionWhat happens if my hard drive fails?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include data recovery.

Q: QuestionDoes this protection plan cover a battery that no longer holds a charge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan includes a one-time replacement for the original rechargeable battery if it fails to hold a charge.

Q: QuestionWhat happens to the Geek Squad Protection if I decide to sell my laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You can transfer your Geek Squad Protection to the new owner when you sell or give away your covered product. There are no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionWhat if my computer won't turn on due to a power surge?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers damages from power surges and fluctuations, including those caused by lightning strikes.

Q: QuestionCan I transfer this protection plan to someone else?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else without any additional charges or restrictions. You can call 1-800-433-5778 to transfer.

Q: QuestionWhat does Geek Squad Protection cover if my computer won't turn on due to a power surge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If a power surge or fluctuation damages your product, Geek Squad Protection will cover the repair. This includes surges caused by lightning strikes.

Q: QuestionCan I transfer my Geek Squad Protection to someone else?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim, or call Geek Squad at 1-800-433-5778.

Q: QuestionWill Geek Squad Protection cover my laptop if it gets damaged from a power surge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, even from lightning, damages your product, Geek Squad will fix it.

Q: QuestionWhat does Geek Squad Protection cover if my new laptop's battery fails?

• A:Answer If your battery won't hold a charge, Geek Squad Protection will replace it one time.