A:AnswerHi Juan. Thank you for your question! We're not sure which product you're referring to for this. If it were a laptop or desktop, you would need to take it into your local Best Buy's Geek Squad to get started. If this was a TV or an appliance, we would absolutely come out there to service in the home. I hope this helps. If you still have questions, please let us know!
A:AnswerHi Adie. Thanks for the great question! Whenever you do an exchange with your Geek Squad Protection, it actually uses it up. So more than likely, you purchased a new protection plan for the replacement headset. So, if this were to happen again, it would utilize the new plan. I hope this makes sense! If you have any other questions or need further clarification, I'd recommend reaching out to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.