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I just got the same laptop today with no sound. what I had to do was uninstall all audio drivers from the ADD/REMOVE Program and then go to Realtek.com to download the latest drivers. took a few tries of restarting and installing the drivers and uninstalling but finally got it working.
Sorry, there was a problem. Please try again later.Make sure that in the sound settings the default devices are selected. Also check the device manager. HP Support or your Local Geek Squad should be able to assist you.
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