Questions & Answers

Q: QuestionWhat is the coverage period for this plan?

• A:Answer This Geek Squad Product Replacement Plan has a term length of 24 months.

Q: QuestionAre there any limitations or exclusions in this plan?

• A:Answer This plan covers you if your smart home product fails for an issue covered by Geek Squad but not by the manufacturer.

Q: QuestionDoes best buy test modems

Asked 1 year ago by Anonymous.

Q: QuestionHow does this plan work? I am debating about turning in my cable modem because it dropping connection via coax cable. Will this plan offset the cost with another modem being bought?

Asked 4 years ago by ZackAttack8203.

• A:Answer no

  Answered 4 years ago by lala

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Q: QuestionWhy is your policy expired on my account for my Hue Color bulbs. When your policy says clearly, that it covers 2 -years AFTER the manufacturer warranty? None of your employees are capable of handling this fraudulent situation.

Asked 4 years ago by Nohelp.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI had purchase a DVR system w/4 cameras. One of them started showing the image in red, then stopped working. Now I have another one starting showing red, and I expect it to stop working too. Night Owl - C20X Series 8-Channel, 4-Camera. What I have to do?

Asked 5 years ago by MDacia.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI have geek squad protection for my Arlo doorbell and it is not working well. What should I do? I think that one of the connectors to the electric cable is damaged. Maybe someone try to pull it out from my door. Many thanks. Best, Juan

Asked 5 years ago by Juan.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You can take it to geek squad and they can either fix it or replace it for you. Free of charge since you already have the Geeksquad protection on it. Just make sure you take all the components with you.

  Answered 4 years ago by Jars

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Q: QuestionMy modem is not working what do I do?

Asked 5 years ago by Boston14.

• A:Answer Try power cycling it. Call the manufacturer if that doesn't work.

  Answered 4 years ago by Dustin

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Q: QuestionBlink XT2 (2) camera security system. The question I have is what is the length of the Blink warranty on their camera? If I get the 2 year Best Buy warranty does it kick in after the Blink warranty expires? If it doesn't is the BB one really a 2yr one?

Asked 6 years ago by Pete.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer The manufacturer warranty provided on this Blink XT2 camera is one year. This warranty would be provided by the manufacturer and you would need to contact them in order to get warranty assistance. The Geek Squad Replacement Plan offered by us would be valid for two years starting from the original date of purchase and offers convenient replacement of your item should it stop working due to a covered reason. Should you have any issues with your cameras, you would just need to contact us or visit your local store for more assistance.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI just purchased 2 security cameras, along with 2 separate 2 year Geek Squad warranties. Will I get paper work to fill out to give the recipients of the cameras on this?

Asked 5 years ago by MarieM.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Nope, the only paperwork you’re going to get is what they gave you at the store.

  Answered 4 years ago by frankdshaw

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Q: QuestionMy address needs to be updated in my Geek Squad file. I moved over 2 years ago.

Asked 6 years ago by mkgoetzi.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer call 1-800-best buy, they will update for you!

  Answered 6 years ago by MichVerified Purchase

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