Questions & Answers

Q: QuestionI RECENTLY PURCHASED A LAPTOP FROM BEST BUY AND I AM REQUIRED TO ENTER A CODE. I HAVE NOT BEEN ABLE TO FIND A CODE ANYWHERE. ANY SUGGESTIONS?

Asked 5 years ago by Veejo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If you bought it with a credit card, they can track it back and locate all the information you need. Also, they can look it up by the product serial number.

  Answered 4 years ago by ncorey1236

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Q: QuestionWhile my laptop is being repaired, and if the repair takes 2-4 weeks, do I get replacement? If not what do I do?

Asked 5 years ago by Vlad.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I had to wait for it

  Answered 5 years ago by Lenovolabtop

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Q: QuestionMy son just had an update on his computer and wiped out his games and apps from home screen. he has an Acer nitro 5

Asked 5 years ago by Judy.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Unfortunately, the update wiped out all his apps & games; he will need to re-upload everything again. On the next update the Acer computer sends you, do not accept it; hit "no" or "remind me later". In the computer settings, there is an option to turn this off. Sorry, you will need to search for that; I don't know where to find it - as every computer is different. I hope this helps.

  Answered 5 years ago by RochesterWoman54

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Q: QuestionI purchased a 2 year plan when I bought my computer through you. Does it cover the hard drive?

Asked 5 years ago by Shelley.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: Questionwhen the "hatedell"person said 59$/month 3 year plan ; what was he refering to?i saw no 59$ /month 3 year plan . my plan is the 2yr plan , what is the plan called and does it include the same as his plan(except 2 years),what is the no lemon warranty?

Asked 5 years ago by Charles349.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: Questionmy tv fell over and cracked. Will my protection plan cover the charges. It is a very light weight tv.

Asked 5 years ago by barb.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It should be repaired or replaced . You did yourself a favor by purchasing the protection plan. Best buy is very good on keeping their promise.

  Answered 5 years ago by RyanVerified Purchase

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Q: QuestionDoes a GSP AD 3YR cover the replacement of a broken screen on my apple watch.

Asked 5 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI purchased a tablet less than 2 years ago, and I also purchased the 2-year replacement warranty that includes accidental damage. Is there an option to just use the credit given to purchase another device and not have it repaired?

Asked 5 years ago by BBYCA.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If you have received a credit, you should be able to use for anything. Best Buy will not care.

  Answered 5 years ago by AlivVerified Purchase

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Q: QuestionI have the geek squad protection plan and my cpu has been running differently if my cpu or any other piece of hardware fails would it be covered by the plan?

Asked 5 years ago by Thicccboiexe.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI bought a laptop last year with a 1 year accidental protection plan it's going to expire can I extend the protection plan? I didn't relize it was only a 1 year when I bought it.

Asked 5 years ago by me707.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, I'm pretty sure you can extend your coverage. I know i bought a 3 year policy when I purchased my computer and most companies have allowances for extending your coverage. Check with Best Buy Customer Service, if you can ever reach them.

  Answered 4 years ago by LenovoIdeaP

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Q: QuestionI purchased an HP Pavillion Desktop on 11/29/2019. It appears that the 1 year Geek Squad warranty may have expired. Can I extend this for another year?

Asked 5 years ago by joe.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI have a GoPro Session with a protection plan good until March. The camera recently suffered some lens damage. Unfortunately, the camera was discontinued and I can no longer be offered a replacement. How will the protection plan be honored?

Asked 5 years ago by GoProNoGo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes this plan cover tv's or only computers? I was confused because in the text it does not mention other devices but at the top in the pictures it shows a tv that is messed up and the confused me and wanted to be sure before purchasing.

Asked 5 years ago by Brandon.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer geek squad protection i purchased was for a computer. but you can buy for tvs, appliances..... thats why i buy my appliances computers and tvs at best buy, they have not let me down

  Answered 5 years ago by Oscar

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Q: QuestionI accidentally backed over my laptop after my son left it behind the jeep. I have 3 year accidental coverage.. Would this be covered?

Asked 5 years ago by Tgd71.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: Question1. Does it support the stylus pen? 2. Does it come with a stylus pen?

Asked 5 years ago by Shahed.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer 1. Yes, and it can either be the Dell Active Pen or something more basic. 2. No, it doesn't come with any type of stylus.

  I would recommend:

  • 

    Insignia™ - Slim Stylus - Maroon

    User rating, 4.59 out of 5 stars with 2144 reviews.

    (2,144)
  • 

    Wacom - Bamboo Ink Smart Stylus for Windows Ink; 2nd Generation - Gray

    User rating, 4.33 out of 5 stars with 3265 reviews.

    (3,265)

  Answered 5 years ago by Tiffany

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Q: QuestionDoes this plan cover repairs/cleaning if the fan suddenly becomes loud?

Asked 5 years ago by Kate.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionWith the 3yr warranty, could I update the RAM and the storage?

Asked 5 years ago by Carlos.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionWhen I bring in my Lenovo Chromebook tomorrow morning because 4 letters on my keyboard are not working how long is it going to take for them to repair it?

Asked 5 years ago by ashley95.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes the one year protection plan cover accidental spills on the keyboard or any part of the laptop? If so, would the laptop be repaired at no additional charge?

Asked 5 years ago by JuneJune.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection