A:AnswerIt depends on what type of damage there is to your laptop. If it's something that can be fixed, they will send it out for repair. If not, they will replace your laptop as long as the damage is within the guidelines of your geek squad policy.
A:AnswerYou will need to bring your laptop/tablet/TV etc to your local Best Buy store and have a Geek Squad member assess the damage or issue you're having.
A:AnswerIf the battery needed replacement before the 2 year protection plan was expired, I might question that because that should not happen and it may defective. As far as replacing the battery, you should be able to do that yourself, as it's a simple process.
A:AnswerYou will not get a refund because it is past the 30 day refund/exchange policy. They will fix your laptop or replace it if it cannot be repaired.
